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20
21
Troubleshooting
The following troubleshooting guide addresses the most
common problems. If your problem is not listed or still
persists, please contact our Customer
Support at [email protected].
Problem Possible Causes Solution
Malfunction
Codes on LED
Display
E2 - Temperature
sensor short circuit
Unplug it from the
power source and
contact Customer
Support.
E1 - Temperature
sensor open circuit
Unplug it from the
power source and
contact Customer
Support.
FF - Overheat
Protection (Ambient
temperature above
122°F)
Unplug it from the
power source and
power it on again
when the ambient
temperature drops
below 122°F.
Heater does
not start
Power cord is not
properly plugged in.
Connect the plug to
a powered electrical
outlet.
Heater does
not start
Overheat Protection
has been activated.
Turn the heater OFF,
unplug it and allow it
to cool.
Check and remove
any objects on or
adjacent to the
heater.
Wait 5-10 minutes
before plugging the
unit back in.
No power is passing
through the unit.
Ensure that your
circuit breaker or fuse
is working properly.
Ensure your heater is
placed on a flat and
even surface.
The set temperature
is lower than the
ambient temperature.
Make sure the
thermostat is set at
a higher temperature
than the ambient
temperature.
The heater
suddenly stops
during heating
The temperature
exceeds the threshold
of the thermal cutoff.
Turn off the unit and
unplug it from the
power outlet. Allow it
to cool, and then plug
it into the electrical
outlet again.
The heater is tipped
over.
Place it on a flat, level
and stable surface.
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