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18
User Guide
UK Only:
Dimplex products deliver reliable service for normal, household use in domestic settings. All Dimplex products are
individually tested before leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product, which is found to be defective due to
faulty materials and workmanship within the warranty period, This Dimplex warranty will cover repair or at the
discretion of Dimplex replacement with a functionally equivalent Dimplex Product.
The Dimplex warranty period is Two calendar years from the date of purchase of your Dimplex product, or the date of
delivery of the product, if later. The Dimplex warranty is conditional upon you providing the original purchase receipt
proof of purchase. Please therefore retain your receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call the helpline on +44 (0)344 879 3588 or at the
address on page 20. We will need details of your Dimplex product, and a description of the fault which has occurred.
Once we receive your information and proof of purchase we will contact you to make the necessary arrangements.
Customers outside UK - See International on page 20.
If your Dimplex product is not covered by this Dimplex warranty there may be a charge to repair your product. However,
we will contact you for an agreement to any charges before any chargeable service is carried out.
What is not covered by a Dimplex warranty?
The Dimplex warranty does not cover any of the following:
Any fault or damage to your Dimplex product due to faulty materials or workmanship occurring outside the two year
warranty Period.
Any fault or damage occurring to any pre-owned Dimplex product or to any other equipment or property.
Accidental damage to your Dimplex product or damage to your Dimplex product from external sources (for example,
transit, weather, electrical outages or power surges).
Fault or damage to your Dimplex product which is:
Not due to faulty materials or workmanship or which is due to circumstances outside Dimplex's control.
Caused by use of your Dimplex product for anything other than normal domestic household purposes in the country
where it was purchased. Caused by any misuse, abuse or neglect use of the Dimplex product, including but not limited
to any failure to use it in accordance with the Operating Instructions supplied with the product.
Caused by any failure to assemble, install, clean and maintain your Dimplex product in accordance with th Operating
Instructions supplied with the product unless this was carried out by Dimplex or its authorised dealers.
Caused by repairs or altercations to your Dimplex product not carried out by Dimplex service personnel or its
authorised dealer(s).
Caused by use of any consumables or spare parts for your Dimplex product which are not Dimplex specified.
Terms and Conditions
The Dmplex warranty is valid for Dimplex from the date of purchase of your Dimplex product from a recognised retailer
in the country of purchase
and use, or the date of delivery of the product if later, always provided the original receipt has been retained and is
produced as proof of purchase.
You must provide to Dimplex or its authorised agents on request the original receipt as proof of purchase and - if
required by Dimplex - proof of
delivery. If you are unable to provide this documentation, you will be required to pay for any repair work required.
Any repair work under the Dimplex warranty will be carried out by Dimplex or its authorised dealer(s) and any parts that
are replaced will become the property of Dimplex. Any repairs performed under the Dimplex warranty will not extend
the warranty period.
Any replacement of your Dimplex product by Dimlex during the warranty period will start the Two year warranty period
afresh from the date of delivery of the replacement Dimplex product to you.
The Dimplex warranty does not entitle you to recover of any indirect or consequential loss or damage including but not
limited to loss or damage to any other property.
The Dimplex warranty is in addition to your statutory rights as a consumer and your statutory rights are not affected by
this Dimplex warranty.
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