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17
• If the performance of your shower deteriorates in service please follow the self help items
detailed below before seeking professional advice from the installer.
• If the actions below fail to restore the shower performance you should initially contact the
person or company that installed the shower.
Q. Water does not ow when start/stop
button is pressed.
A. Three things to check:
1. Check the mains water supply is fully open
at the isolation valve.
2. Check that the mains water supply is turned
on at the isolation valve.
3. Check that the front cover is correctly
mounted on the back plate and all cover
screws are tted correctly.
Q. Water too HOT.
A. Six possible reasons:
1. Reduce the temperature by adjusting the
rotary temperature control.
2. Clean the shower handset of any dirt or
debris.
3. Check that the mains water isolation valve
is fully open.
4. Check that the local isolating valve is fully
open.
5. Select a lower power setting.
6. Clean inlet lter of any dirt or debris.
Q. Water is dripping from the bottom of the
shower.
A. Safety pressure relief may have operated.
This will need to be replaced. Please
contact the Glen Dimplex Customer
Service.
Check the inlet mains water connection.
If the pressure relief valve has operated
check the hose and handset are NOT
partially or fully blocked. These would
need to be replaced. Please contact Glen
Dimplex Customer Service.
Q. Water too COLD.
A. Eight things to check:
1. Check the mains circuit breaker and/or
fuse.
2. Check that the electrical isolation switch is
turned on
3. Check the rotary power selector is set to
high power (indicated by one solid red
line).
4. Increase the water temperature by
adjusting the rotary temperature control in
the direction of the red graphic.
5. Conrm that there is sufcient mains water
pressure.
6. Restart the shower on the high power
setting.
7. Allow cold water to run through the shower
to re-set the cyclic over temperature cut-
out.
8. If there is still no hot water, contact Glen
Dimplex Customer Service.
Q. Spray pattern from the handset is poor.
A. Clean the spray plate. (Section 4)
Q. The shower lter and/or the handset
keeps blocking or lling up with solid
material.
A. Following the initial installation no solid
materials should remain in your cold water
supply or the electric shower unit. There is
a problem with your water supply. Contact
a plumber for advice.
Q. The shower hose or shower hand set
become damaged or is leaking.
A. Contact Glen Dimplex Customer
Service and they will advise of a suitable
replacement.
Q. My electric shower is out of the
warranty period and is no longer
working.
A. Please contact Glen Dimplex Customer
Service for advice.
Q. The shower cycles from hot to cold.
A. The shower temperature is set too hot
causing the thermal cut-out (safety device)
to operate.
Turn temperature control knob anti-
clockwise to increase water ow.
Then slowly increase the water temperature
by turning temperature control knob
clockwise until a comfortable showering
temperature has been reached.
You MUST WAIT approximately 20-30
seconds for each adjustment to affect the
water temperature.
‘ECO’ setting may need to be selected.
IMPORTANT: If an answer requires removal of front cover, please seek help of qualied person.
User Guide
5. Troubleshooting and Frequently Asked Questions
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