THANK YOU
We appreciate the trust and confidence you have placed in Whalen Furniture through the purchase of this electric fireplace/heater.
We strive to continually create quality products designed to enhance your home. Visit us online to see our full line of products
available for your home improvement needs. Thank you for choosing Whalen Furniture Manufacturing!
Date: 2021-05-31 Rev 0001-A
LOT NUMBER:
DATE PURCHASED: / /
USE AND CARE GUIDE
COMBINATION ELECTRIC FIREPLACE/HEATER
Model # WH300-26C2D-RGBM
# WH300-26C2D-RGBMP
IMPORTANT
If you have any questions regarding the use of this unit or find that your fireplace/heater unit needs service, please do
not return the unit to the store where you purchased it. Instead, please contact our Customer Service Department and
have your instructions and parts list ready to provide the model name, part name, or factory number.
Whalen Customer Service
1-866-942-5362
Pacific Standard Time: 8:30 a.m. - 4:30 p.m., Monday - Friday
Or visit our website www.whalenfurniture.com / www.whalenstyle.com
Or e-mail your request to: part[email protected]
THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION.
PLEASE READ AND KEEP FOR FUTURE REFERENCE.
2
Table of Contents
Table of Contents
.............................................................. 2
Safety Information
............................................................ 2
Important Safety Information ...................................................2
Grounding Instructions .............................................................3
FCC / IC Statement ...................................................................3
Warranty
........................................................................... 3
Pre-installation .............................................................. 4
Electrical Specifications...........................................................4
Package Contents ....................................................................4
Assembly
.......................................................................... 5
Operation ......................................................................... 6
Using the Remote Control
.................................................. 8
Care and Maintenance
...................................................... 9
Troubleshooting
.............................................................. 10
Safety Information
IMPORTANT SAFETY INFORMATION
PLEASE READ ALL OF THE INFORMATION IN THIS OPERATING
MANUAL, INCLUDING ALL SAFETY, OPERATING, AND
MAINTENANCE INFORMATION. TO AVOID THE POTENTIAL RISK OF
FIRE, ELECTRIC SHOCK, OR INJURY TO PERSONS, USERS SHOULD
FOLLOW THE DIRECTIONS AND WARNINGS IN THIS MANUAL.
1. Read all instructions before using this heater.
2. Do not use this heater outdoors.
3. This heater is not intended for use in bathrooms, laundry
areas and similar indoor locations. Never locate the heater
where it may fall into a bathtub or other water container.
4. Do not run the power cord under carpeting. Do not cover the
power cord with throw rugs, runners, or the like. Arrange the
power cord away from traffic areas and where it will not be
tripped over.
5. To disconnect the heater, turn controls to off, then remove
the plug from the outlet.
6. Connect to properly grounded outlets only. Avoid the use of
an extension cord because the extension cord may overheat
and cause a risk of fire. However, if you have to use an
extension cord, the cord shall be No.14 AWG minimum size
and rated not less than 1875 watts.
7. To prevent a possible fire, do not block firebox air intakes or
the exhaust in any manner. Do not operate the firebox on soft
surfaces, like a bed, where openings may become blocked.
8. There is a thermostat limiter inside the heater. When the
inner temperature over heats or abnormal heating occurs,
the thermostat protective device cuts off the power supply
to avoid fireplace damaged or risk of fire.
9. Use this heater only as described in this manual. Any other
use not recommended by the manufacturer may cause fire,
electrical shock, or injury to persons.
SAVE THESE INSTRUCTIONS
WARNING: There are no user serviceable parts inside
the fireplace/heater. If the unit appears to
malfunction, turn the unit off and unplug the unit from
the wall immediately, and contact Customer Service
at 1
-
8
66
-
9
42
-
5
36
2
.
WARNING: This heater is hot when in use. To avoid burns, do
not let bare skin touch hot surfaces. If provided, use handles
when moving this heater. Keep combustible material, such
as furniture, pillows, bedding, papers, clothes and curtains at
least 3 ft. (0.9 meters) from the front of the heater and keep
them away from the sides and rear.
WARNING: Extreme caution is necessary when any heater is
used by or near children or invalids and whenever the heater
is left operating and unattended.
WARNING: Always unplug the heater when not in use.
WARNING: Do not operate any heater with a damaged cord
or plug or after the heater malfunctions, has been dropped or
damaged in any manner. Return the heater to an authorized
service facility for examination, electrical or mechanical
adjustment, or repair.
WARNING: Do not insert or allow foreign objects to enter any
ventilation or exhaust openings as this may cause an electric
shock or fire, or damage the heater.
WARNING: A heater has hot and arching or sparking parts
inside. Do not use in areas where gasoline, paint, or
flammable liquids are used or stored.
CAUTION: While the heater is in use, the top center of the
fireplace can get hot to the touch and may cause serious
injury or burns. Always supervise small children around the
fireplace/heater. Do not place any cloth or decorations over
the heater outlet of the fireplace, or otherwise obstruct the
heater outlet of the fireplace, as this may cause a fire and
serious injury may result.
3
Safety Information (continued)
GROUNDING INSTRUCTIONS
DANGER: Improper connection of the equipment-grounding
conductor can result in a risk of electric shock. Check with a
qualified electrician or serviceman if you are in doubt as to
whether the product is properly grounded. Do not modify the
plug provided with the product. If it will not fit the outlet,
have a proper outlet installed by qualified electrician.
This product must be grounded. If it should malfunction or
breakdown, grounding provides a path of least resistance for
electric current to reduce the risk of electric shock. This product
is equipped with a cord having an equipment-grounding conductor
and a grounding plug. The plug must be plugged into an
appropriate outlet that is properly installed and grounded in
accordance with all local codes and ordinances.
This heater is for use on a nominal 120-volt circuit and has a
grounded plug. An adapter is available from your local electronics
store or online supplier for connecting three-blade grounding type
plugs to two-slot receptacles. The green grounding lug extending
from the adapter must be connected to a permanent ground such
as a properly grounded outlet box. The adapter should not be used
if a three-slot grounded receptacle is available.
FCC / IC STATEMENT
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of
the following measures:
□ Reorient or relocate the receiving antenna.
□ Increase the separation between the equipment and the
receiver.
□ Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
□ Consult the dealer or an experienced radio/TV technician for
help.
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions:
1) This device may not cause harmful interference, and
2) This device must accept any interference received, including
interference that may cause undesired operation.
Modifications not approved by the party responsible for
compliance could void user’s authority to operate the equipment.
CAN ICES-3 (B)/NMB-3(B).
This Class B digital apparatus complies with Canadian ICES-003.
Whalen Furniture Manufacturing
1578 Air Wing Road,
San Diego, CA 92154, USA
1-866-942-5362.
Warranty
We are confident that you will be delighted with this purchase. Should this product be defective in workmanship or materials, or fail under
normal use, we will repair or replace it for a period of up to one (1) year from date of purchase.
This warranty gives you specific rights and you may also have other rights which vary from state to state.
Contact the Customer Service Team at 1-866-942-5362 or visit www.whalenfurniture.com / www.whalenstyle.com.
A
Grounding Pin
Adapter
Metal Screw
Cover of Grounded Outlet Box
Grounding Lug
Cover of Grounded Outlet Box
B
4
Pre-installation
ELECTRICAL SPECIFICATIONS
□ Voltage: 120 VAC, 60 Hz
□ Watts: 1400 Watts
PACKAGE CONTENTS
Fireplace insert (Qty. 1)
Decorative Glass (Qty. 1) Remote Control (Qty. 1)
CAUTION: This insert has front panel made of GLASS! ALWAYS use extreme caution when handling glass.
Failure to do so could result in personal injury or property damage.
5
Assembly
1
Installing the decorative glass
□ Loosen the two knobs in the top corners of the front glass assembly.
□ Lift up and remove the front glass assembly from the firebox.
□ Carefully pour the decorative glass into the media tray.
2
Installing the front glass assembly
□ Pick up the front glass assembly and fit the bottom slots onto the clips on the fireplace insert properly.
□ Tighten the two knobs to secure the front glass assembly into place.
□ Follow the mantel assembly instructions to install the fireplace insert into the mantel and connect the LED strips into the USB ports
on both sides of the firebox.
NOTE: There are three clips on the bottom that hold the glass assembly on the unit.
NOTE: DO NOT attempt to install the insert from the front of the mantel - it will not fit.
Decorative glass
6
Operation
3
Identifying the control panel
4
Understanding the function indicator
□
The control panel is located on the top
lef
t corner of the
fireplace/heater unit.
□ The control panel contains the display unit (1), function
indicator (2), timer function (3), heater control (4), flames
control (5), and main power (6).
□ The display unit (1) displays information about the flame
level, timer, and current temperature.
□ The function indicator (2) has three square LEDs – red, green,
and blue. The red LED indicates that the Fahrenheit temperature
heating function is running, the green LED indicates that the
Celsius temperature heating function is running, and the blue
LED indicates that the timer function is engaged.
□ To the right of the three LEDs, is the infrared receiver module
which communicates with the remote control to control the
heater.
5
Using the timer function
□
The timer button (3) allows you to set the amount of time you want the fireplace/heater to run. The timer button (3) operates
both
the flames and the heater function. If the heater is operating when the timer is set, then the heater is on the timer. If the flames
are operating, then the timer will control the flames. If both the heater and flames are operating with the timer set, then the timer
controls both the flames and the heater. Pressing the button in sequence will set the timer for a set interval. This interval period
is shown in the display (1), and the blue LED light turns on to show that the timer function is engaged. The set intervals are
displayed in this table. The timer starts after you select your preferred interval and release the button; note that the display and
blue light will turn off after a few seconds. There is no clock function for turning the heater or flames on or off at a specific time.
Button Press
Timer Interval
Display
1st press
1
0 Minutes
1
0
2nd
press
2
0 Minutes
2
0
3rd
press
30 Minutes
30
4th
press
4
0 Minutes
4
0
5th
press
5
0 Minutes
5
0
6th
press
1 Hour
1h
7th
press
2 Hours
2h
8
th press
3 Hours
3h
9
th press
4 Hours
4h
10
th press
5 Hours
5h
11
th press
6 Hours
6h
12t
h press
OFF
None
7
Operation (continued)
6
Using the heater control
□
Pressing the heater button (4) will turn on or off the heat
and
set the temperature in the thermostat.
If you turn off the heater by
the main power button (6), the unit will hold your preferred temperature setting in the memory. When the power is turned back
on, the heater will turn on at the same setting. There is no speed setting for the heater blower.
□ To convert from Fahrenheit to Celsius: With the heater on, press and release the heater button (4) so that the display (1) and
LED function indicator (2) lights turn on (if they are not already on). Then gently press and hold the heater button (4) for five
seconds to enter temperature converting mode. The LED indicator flashes several times in red color then changes to green. Green
indicates Celsius mode, and Red indicates Fahrenheit mode. In this converting mode, the display (1) flashes. Repeat the same
process to convert Celsius temperature into Fahrenheit temperature.
□ To set the thermostat temperature: Press the heater button multiple times to cycle through the temperature settings:
60°C (99°F ) -> 30°C (86°F ) -> 28°C (82°F ) -> 26°C (78°F ) -> 24°C (75°F ) -> 22°C (71°F ) ->OF (for use without heating). After
you release the heater button, your preferred setting will be flashing. Once it stops flashing, and the display goes dark, then the
thermostat will be set at your preference (and kept in memory).
□ To turn OFF the Heater while keeping the Flames ON: Press the heater button until you see "OF" in the Control Panel display
(1). This indicates the Heater is "OFF". Flame settings and other features continue to operate as normal.
□ Heater Lock (safety feature): To lock the heating function in the OFF position, with the main power button (6) on, press and
hold the flame control button (5) for five seconds. The temperature display flash several times to indicate that the heater function
is locked. In this mode, there is no heating function but only normal flame control operation.
□ To unlock the heating function, press and hold the flame control button (5) for five seconds. The temperature display flash several
times and then normal heating function mode is turned on.
NOTE: After the heater function or power is shutoff the blower will continue to run for several minutes to cool the internal components.
7
Using the flame control
□ Press the flame control button (5) multiple times to cycle through the five different color of flame: L1_Blue, L2_Purple, L3_Green,
L4_Auto-cycle and L5_Red.
□ Regardless of the previous flame setting, when powered off by the main power button (6), the flames will come on in L5 mode
(Red) when you turn the heater on.
8
Using the main power button
9
Using the Demo Mode
□
Press the power button (6) to turn
the fireplace/heater unit
on and off. Press the power button (6) once to turn the unit
on. Press again to turn the unit off.
□ If you turn off the heater by the main power button (6),
the unit will hold your preferred temperature setting in
the memory. When the power is turned back on, the
heater will turn on at the same setting.
NOTE: When the unit is turned OFF, the media lighting will
not immediately go out. This is a designed feature to
represent the embers of the fire slowly fading out.
□
For Use in Retail Store.
□ Locate the rocker switch (shown below) on the back of the
fireplace. Flip switch to "I" position to turn demo mode on. Flip
switch to "O" position to turn demo mode off. Turn on demo mode
to deactivate the heater and all front control panel buttons except
the flame control button. When demo mode turns on, press the
heater button (4) or flame control button (5), the lights flash
several times. This fireplace is shipped with demo mode turned
off for normal customer usage.
8
Using the Remote Control
1
Installing the battery
The battery is supplied with the remote control. The first thing to do with the remote
control is to remove the plastic sheet insulated
the battery. For replacement battery, use lithium-based CR2025 battery. Please follow the sequence below to replace the battery.
□ Take out the battery bracket.
□ Insert the battery with the button side into the battery bracket, making sure the battery is firmly seated.
□ Press the battery bracket into the remote control, making sure it snaps into position.
□ Turn the remote over and aim it towards the fireplace/heater unit.
□ Press the power button on the top and see if the flames on the fireplace/heater turn on or off.
□ If nothing appears to happen, check to make sure the battery is installed correctly, and try again.
2
Using the remote control
□
The operation of the remote control
buttons work the
same as the buttons on the front panel of the
fireplace/heater. Review the operation section for more
information on the functionality of these buttons.
OPEN
PUSH
OPEN
P
USH
1
2
CR2025
LITHIUM BATTERY
3V
OPEN
PUSH
OPEN
PUSH
WARNING:
Do not ingest batteries.
1. Non-rechargeable batteries are not to be recharged.
2. Batteries are to be inserted with the correct polarity.
3. Exhausted batteries are to be removed from the product.
4. Always purchase the correct size and grade of battery most suitable for the
intended use.
5. Clean the battery contacts and also those of the device prior to battery installation.
6. Remove batteries from equipment when not used for an extended period of time.
NOTE:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
Main Power
Tim
er
Control
Flame
Control
Heater Up
Heater Down
9
Care and Maintenance
WARNING: Always disconnect from the power supply before
cleaning the heater. First turn off the main power. Then
remove the electrical plug from the wall outlet.
The blower motor and flame motor are pre-lubricated for a durable using time and need no further lubrication or maintenance. To remove
any accumulation of dust or debris, the soft brush attachment of a vacuum cleaner should occasionally be used to clean the outlet grille
of the fan heater.
□ Use a soft, clean cloth that will not scratch the surface when dusting.
□ Use a clean, soft cloth dampened with warm water to clean the fireplace surface. DO NOT use household or abrasive cleaners, as
these products may damage the surface.
□ When cleaning the glass viewing screen use a non-abrasive damp cloth with liquid cleaner or soft soap if necessary; DO NOT use
cleaning powders or any other substance with abrasives since these substances will scratch glass.
□ Under no circumstances should this product be operated with a broken or chipped glass panel.
□ Do not strike or slam the glass.
□ In the event that your appliance is stained or otherwise damaged during use, we recommend that you call a professional to repair
it.
□ When not in use please unplug the cord from the outlet to prevent any damage or accidents.
WARNING: Do not use this fireplace insert if any part of it has
been under water. Immediately call a qualified service
technician to inspect the firebox and replace any part of the
electrical system which has been under water.
10
Troubleshooting
Problem
Solution
Cannot adjust the temperature. □ To adjust temperature, turn on the Heater, then press the Heater button to
enter Temperature Adjustment Mode. The LED display will start to flash, then
press the Heater button repeatedly until you reach your desired temperature
setting. (See "Using the Heater Control" in the OPERATION section of this
Guide for more details).
Cannot turn off the heater using the Heater Button. □ Press the heater button repeatedly until "OF" is shown in the Control Panel
display. This indicates the heater is "OFF". In this mode the flames remain
on but the heater is not engaged. (See "Using the Heater Control" in the
OPERATION section of this Guide for more details).
Fireplace stopped heating. There are flames, but the
heater automatically keeps shutting itself off after a
few minutes.
□ Set fireplace to a higher temperature.
□ Turn on the Heater, then press the Heater button to enter Temperature
Adjustment Mode. The LED display will start to flash, then press the Heater
button repeatedly until you reach your desired temperature setting. (See "Using
the Heater Control" in the OPERATION section of this Guide for more details).
□ Note that temperature around fireplace may be a few degrees higher than
other areas in the room.
No heat, and no way to power off the unit. Only the
Flame button works properly. The control panel
display shows “00” when the Power, Timer, or
Heater button is pressed.
□ Fireplace is in Demo Mode.
□ To deactivate Demo Mode, flip the rocker switch to "O" position.
Remote control is not working.
□ Change the remote batteries.
□ Operate remote transmitter at a slow measured pace. Press the remote control
buttons with an even motion and gentle pressure.
□ Repeatedly pressing buttons in rapid succession may cause the transmitter to
malfunction.
□ Stand closer to your fireplace.
□ Remove objects that may block your remote control’s ability to communicate
with your fireplace.
No heat, and pressing the Heater button causes the
logs to flash several times.
□ Your heater has been locked (disabled for child safety mode).
□ To unlock, turn on the main power, then press and hold the Flame Control
button for at least 5 seconds, until you see the temperature display flash
several times. The heater will now be unlocked and can be turned ON using
normal operation of the Heater button.
The unit does not turn on. □ Check that the unit is fully plugged into a standard 120 V outlet.
□ Press the Power button on the control panel.
Using the fireplace with the heater ON causes a trip
in my power circuit.
□
Unplug other appliances from the same circuit and same outlet as the fireplace.
Do not overload the circuit.
□ Connect the fireplace to a properly grounded outlets with thicker cord.
□ Replace with a qualified fuse-box with a heavy load.
The display unit on the control panel shows error
code “EE”.
□ Your thermistor sensor is loose or cut off.
□ Do not return to store.
□ Please email us or call our Toll Free # for a replacement Insert.
The Heater automatically shut off, and pressing the
Heater button causes no actions. Other control
buttons are working, but the control panel displays
“88” and the function indicator is flashing quickly.
□ The fireplace shut itself off as a safety protocol to prevent overheating (it is in
alarm mode).
□ Make sure that no objects are blocking the air vents on the front, top, or back
of your fireplace.
□ To reset the fireplace, unplug the unit from the wall outlet for 5 minutes, and
let it cool down. After 5 minutes plug the unit back into the wall outlet and
operate as normal.
