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Recycling
Terms and Conditions
What is not covered by a Dimplex Guarantee?
For electrical products sold within the European Community. At the end of the electrical products useful life it should not be disposed
of with household waste. Please recycle where facilities exist. Check with a Local Authority or retailer for recycling advice in your
country. Batteries should be disposed of or recycled in accordance with WEEE Directive 2012/19/EU. Packaging should be recycled
where possible.
Dimplex products deliver reliable service for normal, household use in domestic settings. All Dimplex products are individually tested before
leaving the factory.
If you are a consumer and you experience a problem with your Dimplex product, which is found to be defective due to faulty materials or
workmanship within the Guarantee Period, this Dimplex Guarantee will cover repair or - at the discretion of Dimplex – replacement with a
functionally equivalent Dimplex product.
The Dimplex Guarantee Period is two calendar years from the date of purchase of your Dimplex product, or the date of delivery of the product,
if later. The Dimplex Guarantee is conditional upon you providing the original purchase receipt as proof of purchase. Please therefore retain your
receipt as proof of purchase.
If you do experience a problem with your Dimplex product please call the Helpline on 0344 879 3588 or visit
https://www.gdhv.com/contact-us and complete the online form. For ROI please email [email protected] or call
+353(0)1 842 833. We will need details of your Dimplex product, its serial number and a description of the fault which has occurred. You can
find the model number and serial number for your Dimplex product on the appliance rating label. Once we receive your information and proof
of purchase we will contact you to make the necessary arrangements.
If your Dimplex product is not covered by this Dimplex Guarantee there may be a charge to repair your product. However, we will contact you
for agreement to any charges before any chargeable service is carried out
• The Dimplex Guarantee is valid for Dimplex from the date of purchase of your Dimplex product from a recognised retailer in the country of
purchase and use, or the date of delivery of the product if later, always provided the original receipt has been retained and is produced as
proof of purchase.
• You must provide to Dimplex or its authorised agents on request the original receipt as proof of purchase and - if required by Dimplex - proof
of delivery. If you are unable to provide this documentation, you will be required to pay for any repair work required.
• Any repair work under the Dimplex Guarantee will be carried out by Dimplex or its authorised dealer(s) and any parts that are replaced will
become the property of Dimplex. Any repairs performed under the Dimplex Guarantee will not extend the Guarantee Period.
• Any replacement of your Dimplex product by Dimplex during the Guarantee Period will start the Dimplex Guarantee Period afresh from the
date of delivery of the replacement Dimplex product to you.
• The Dimplex Guarantee does not entitle you to recovery of any indirect or consequential loss or damage including but not limited to loss or
damage to any other property.
• The Dimplex Guarantee is in addition to your statutory rights as a consumer and your statutory rights are not aected by this Dimplex Guarantee.
Contact details
Glen Dimplex Heating and Ventilation, Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
The Dimplex Guarantee does not cover any of the following:
• Any fault or damage to your Dimplex product due to faulty materials or workmanship occurring outside the one-year Guarantee Period.
• Any fault or damage occurring to any pre-owned Dimplex product or to any other equipment or property.
• Accidental damage to your Dimplex product or damage to your Dimplex product from external sources (for example, transit, weather,
electrical outages or power surges).
• Fault or damage to your Dimplex product which is:
- Not due to faulty materials or workmanship or which is due
to circumstances outside Dimplex control.
- Caused by use of your Dimplex product for anything other than normal domestic household purposes in the country where it
was purchased.
• Caused by any misuse, abuse or negligent use of the Dimplex product, including but not limited to any failure to use it in accordance with
the Operating Instructions supplied with the product.
• Caused by any failure to assemble, install clean and maintain your Dimplex product in accordance with the Operating Instructions supplied
with the product unless this was carried out by Dimplex or its authorised dealers.
• Caused by repairs or alterations to your Dimplex product not carried out by Dimplex service personnel or its authorised dealer(s).
• Caused by use of any consumables or spare parts for your Dimplex product which are not Dimplex - specified.
What does a Dimplex Guarantee Cover?
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