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10
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ENGLISH
CONSUMER SERVICES
For problems with your JULE Jewelry Steam Cleaner, please refer to the troubleshooting
guide located above. Additional inquiries should be directed to our consumer support services
through our website, www.steamfast.com. If you do not have internet access, you may also
contact our Consumer Service Department by telephone, at 1-800-711-6617.
NOTE: In order for our Consumer Service representatives to help you as quickly and
efciently as possible, please have the following information ready before calling:
• Purchase information (where and when you purchased this product)
• Copy of purchase receipt / proof of purchase
• Product serial number (located near electrical specication label on bottom of unit)
For information regarding your 2 year limited warranty, refer to Page 11 of this manual.
Troubleshooting
PROBLEM POSSIBLE CAUSE SOLUTION
Unit fails to heat up. Unit is not plugged in. Plug power cord into electrical outlet.
Household circuit breaker / ground
fault interrupter has tripped or
blown a fuse.
Reset circuit breaker / ground fault inter-
rupter, or replace fuse. For
assistance, contact a licensed electrician.
Unit is damaged or in need
of repair.
Immediately cease usage and unplug. Con-
tact Consumer Service for
assistance (see Page 10 for details).
Boiler is empty. Refer to Filling Boiler With Water proce-
dure on Page 7 to rell Boiler.
Mineral build-up in unit. Refer to Mineral Build-up section on Page 9
for cleaning procedure.
Steam output is weak or intermit-
tent.
Water level in Boiler is running low. Refer to Filling Boiler With Water proce-
dure on Page 7 to rell Boiler.
Mineral build-up in unit. Refer to Mineral Build-up section on Page 9
for cleaning procedure.
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