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1. How to contact customer support?
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A: Go to your device control panel and tap the “...” at the upper right corner. Find “Send Feedback” in the
list to send message to Durablow customer support. Usually reply in 24 hours. For order questions or
suggestion, please email to info@payandpack.com
2. What are the dimensions? Where to place it?
A: The controller is 6”x2.2”x1.6”. Do NOT place it under / in the fireplace. At least 2 feet away from heat.
3. Wall-mounted?
A: It can be wall-mounted with its screw-holes at both ends.
FAQ
4. Can I turn ON/OFF if no App, no phone, no network?
A: Yes. Just press the RESET button manually at the side of controller box to operate ON/OFF.
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