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INSTALLATION MANUAL
7
TROUBLESHOOTING
Symptoms Possible Cause(s) Suggested Remedies
Pump will not
start or run
1. Water level too low
2. Blown fuse or tripped circuit breaker
3. Low supply voltage
4. Motor
5. Switch
6. Inlet clogged
7. Switch obstruction
1. Water must be at the appropriate level to activate switch
2. If blown, determine cause and then either replace with proper
sized fuse or reset breaker
3. Contact an electrician
4. Replace pump
5. Replace tether switch
6. Remove debris
7. Remove obstruction to verify free motion of switch
Pump starts and
stops too often
1. Back-flow of water from discharge
pipe
2. Switch
3. Check valve not functioning properly
or leaking
1. Install check valve
2. Replace tether switch
3. Remove and examine check valve for prop er in stal la tion and free
operation. Replace check valve if necessary.
Pump shuts off
and turns on
independently
of switch (trips
thermal overload
protection)
1. Switch
2. Switch obstruction
3. Obstruction in discharge pipe
4. Low supply voltage
1. Replace tether switch
2. Remove obstruction to verify free motion of switch
3. Remove obstruction in discharge piping
4. Contact an electrician.
Pump trips GFCI
1. Bad GFCI
2. Bad pump
1. Contact an electrician to replace GFCI
2. Replace pump
TROUBLESHOOTING WARNINGS
ALWAYS DISCONNECT THE PUMP FROM POWER SUPPLY before
installing, servicing or making any adjustments.
TOUJOURS METTRE LA POMPE HORS TENSION avant de procéder à
l’installation, à l’entretien ou à des réglages.
LET PUMP COOL FOR A MINIMUM OF 2 HOURS BEFORE ATTEMPTING TO
SERVICE. Submersible pumps contain oil that become pressurized
and hot under normal operating conditions.
LAISSER REFROIDIR LA POMPE PENDANT AU MOINS 2 HEURES AVANT
D’ESSAYER DE LA RÉPARER. Les pompes submersibles contiennent
de l’huile qui devient pressurisée et chaude dans des conditions
normales de fonctionnement.
1. Submersible pump models have permanently lubricated
bearings and require no additional lubrication.
2. Submersible pumps contain dielectric oil for cooling.
Dielectric oil can be harmful to the environment. Follow state
environmental laws when disposing of pump.
3. The pump motor is equipped with automatic resetting
thermal protector and may restart unexpectedly. Protector
tripping is an indication of motor overloading as a result of
operating the pump at low heads, excessively high or low
voltage, inadequate wiring, incorrect motor conditions, or at
the end of product life.
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