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EN
W415-2036 / D / 08.05.21
37
1. I can hear a creaking or tapping noise when my fireplace warms up or cools down. Is there
something wrong?
No, fireplaces are constructed of metal which expands as it heats up and contracts as it cools. This is normal
and has been considered in the design of the product. Noises during warm up and cool down particularly in
cold winter months are no cause for alarm.
2. My fireplace still emits an odor for the first time I use it in the fall. Is there something wrong?
No, when the fireplace has not been used for sometime, house dust can collect on some components and an
odor may be noticed for the first few hours of the season. It’s normally no cause for alarm. The effect can be
minimized with periodic cleaning (see “maintenance” section).
3. How frequently do I need to clean the inside of the fireplace glass door?
After the initial “burn-in”, the glass will only need to be cleaned periodically, depending on the environmental
conditions, the amount of use, etc. We recommend the glass is always cleaned by an authorized installer or
service technician during annual maintenance. The home owner is also able to clean the glass more frequently
when it becomes dirty based on their of pattern of usage, see “maintenance” section.
4. There’s condensation on the glass door(s) of my appliance. Is something wrong?
No, condensation or fog on the glass is normal part of the start-up process that results as a by-product of
combustion. As the firebox heats up, the condensation will start to dissipate. See “maintenance” section for
instructions on cleaning your glass door(s).
5. My remote won’t sync with receiver (battery holder [including switch]) and or function anymore?
Ensure your battery holder (including switch) is in the remote (middle) position. Ensure batteries in both the
battery holder (including switch) and the remote control do not need to be replaced. (Upon changing the
batteries in the remote and the receiver, it may be necessary [in rare cases] to replace the remote system.
Remote systems are warrantied for one year).
6. Why does my fireplace need an annual inspection?
Gas fireplaces need an annual inspection in order to maintain safety and reliability. It’s best to get your
fireplace checked each spring; that way you have a flawlessly functioning fireplace all year round when you
need it. This is a very important practice, which many overlook. Because gas fireplaces burn clean and are
very easy to take care of, some assume that this means it doesn’t need cleaning. Safety is always number
one when it comes to enjoying a roaring fire in your living space. By having an annual inspection, you ensure
that your beautiful fireplace is running at peak efficiency for whenever you need that glowing comfort.
Maintenance is also required to ensure all warranty related concerns within the limitations and conditions are
still covered.
7. Will my appliance operate in the event of a power failure?
Your appliance is equipped with a battery back-up (battery holder [including switch]). If installed, the batteries
will allow the pilot and main burner to operate. However, the lights will not operate. Additionally, if your
appliance has been installed with a GPV (Gas Power Vent), your appliance will not operate.
If in doubt, contact your authorized dealer or a qualified technician.
For more FAQ’s, visit our website: http://napoleon.com/faqs.
10.0 faq
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