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Product Support: Eccotemp.com/help-desk Shop Online: Eccotemp.com/products Store Locator: Eccotemp.com/locator
Eccotemp Systems LLC | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483
PLEASE NOTE: THIS MODEL IS NOT RECOMMENDED NOR HAS IT BEEN TESTED FOR ANY PERMANENT INSTALLATIONS. THIS MODEL IS PART OF OUR
PORTABLE SERIES AND NEEDS TO BE TAKEN DOWN AND STORED IN A WARM DRY PLACE AFTER EVERY USE.
THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE.
c. Out of, or low on gas. Propane gas cylinders sometimes are contaminated with air, especially
new tanks upon their rst lling. Cycle the portable tankless water heater on and off by using the
shower head switch several times (5) to purge the air from the gas. If this doesn’t clear the air
then the tank must be purged.
d. One of the ignition sensors is bent and/or too close to the burner. Look to ensure that the
ignition pins and the heat sensor are completely vertical and they do a 90 degree to the back of
the box. If they are not straight (i.e. a 45 degree angle) then you can straighten them with pliers.
e. The thermocouple is either too high or too low to complete the circuit. Check to ensure that the
thermocouple is ush with the hole in the heat exchanger.
f. The gas sensor wire (looks like a black ground wire on the gas regulator) ange might have
come loose or is no longer connected.
g. There is a faulty heat sensor. This is usually diagnosed by taking the front case off of the
portable tankless water heater and let it run. If it continues to operate, then one of the sensors
and/or the wire harness needs to be replaced. This may also be caused by insufcient clearance
on the back of the portable tankless water heater where the majority of air intake is.
h. The valve on the propane tank should be all the way “Open”.
i. Fresh batteries are required for ignition spark. Make sure batteries are aligned in the proper
polarity (+/-).
The water does not get hot enough:
a. You are operating the portable tankless water heater above 4,000 feet / 1,000 meters. We
only recommend using it below elevations of 4,000 to 5,500 feet.
b. Look into the viewer panes (middle horizontal windows on the front cover) to see if there is a
blue ame. If the ame is yellow there could be a cracked gas regulator. Do Not Attempt to use
the portable tankless water heater and call Eccotemp directly at 866.356.1992.
Water is owing, but there is no hot water coming out:
a. Ensure that you have the incoming water supply and the outgoing water supply hooked up
properly. Your water supply should be attached to your incoming connection (located on the
far right) and the shower head should be attached to the outgoing water (located as the center
connection).
b. Ensure that you have adequate water pressure of at least 20 PSI / 1.38 bar, sustained.
c. Ensure that you have adequate gas in your propane bottle and that the LP regulator is threaded
all of the way on to the portable tankless water heater.
d. Fresh batteries are required for ignition spark. Make sure batteries are aligned in the proper
polarity (+/-).
If you are still having troubles or are on a modied water system, please visit our helpdesk
located at www.eccotemp.com for additional troubleshooting steps.
The portable tankless water heater does nothing:
a. Ensure that you have your water source hooked up to the water inlet side (far right connection)
and the shower handle is hooked up on the water outlet side (middle connection).
b. Ensure that you have an adequate supply of propane.
c. Ensure that you have fresh batteries.
If you are still having troubles or are on a modied water system, please call techincal support at
866.356.1992.
Troubleshooting Continued...
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