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8
PREPARATION
Place the heater on a firm, level surface and plug into a grounded 120 V, 60 Hz power outlet. Only operate
heater in upright position.
Insert two AAA batteries into the remote control before using (batteries not included). *(Not all products
will include a remote control.)
Please note that infrared heaters do not heat like a traditional space heater. You should not expect infrared
heaters to blow hot air like a traditional space heater. Infrared heaters heat objects not air. Infrared heaters
are intended to supplement an already heated, insulated room. Square footage specifications assume a
single enclosed room not an entire home. Infrared heaters do not heat through walls, floors, and are
not intended to replace a main heat source. Infrared heat can take at least 24 hours to warm a room but
operate much more efficiently to maintain the desired temperature. Infrared heaters will not work well in
uninsulated unheated spaces like screened in porches, RV’s, garages, unheated basements, etc.
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE
CORRECTIVE ACTION
The heater does
not turn on.
1. The power cord is not plugged in.
2. The electricity at the main fuse box
is not working.
3. The battery in the remote control
is dead.
4. The thermostat on the heater is set
lower than the room temperature.
1. Plug the power cord into an
electrical outlet.
2. Check the electricity at the main
fuse box.
3. Replace the batteries in the
remote control.
4. Increase the thermostat
temperature on the heater for a
higher heat setting.
The heater
shutoff
unexpectedly
1. The heater has overheated.
2. Insufficient power to the unit
3. The air intake is clogged.
4. Insufficient air flow to the heater.
1. Unplug the heater from the wall,
wait a few seconds then plug the
power cord back in.
2. Make sure the unit is plugged
into a dedicated 3-prong outlet,
with no extension cords or surge
protectors.
3. Clean the air intake located on the
front of the unit. see page 13.
4. Move the unit at least 3ft from the
wall.
The heater
displays an error
code “E2”
1. Temperature sensor not functioning
properly.
1. Please contact technical support.
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