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Troubleshooting Chart
Symptom Problem Solution
Warranty
*CONSULT LOCAL ELECTRICAL CODES TO DETERMINE WHAT WORK MUST BE PERFORMED BY QUALIFIED
ELECTRICAL SERVICE PERSONNEL.
Snapping noise. 1. Unit may have a loose end
plate.
2. Heater may not be mounted
properly.
1. Loosen end plate screws ¼ turn after allowing heater to warm,
move end plate back and forth, then tighten.
2. Loosen heater from wall by turning mounting screws ¼ turn.
Heater not
working.
1. Heater does not have
proper voltage to function
correctly.*
2. Loose wire connections.
3. Incorrect circuit breaker.*
4. Defective limit.
1. Check voltage at the heater between supply wires and make sure
it matches required heater voltage.
2. Tighten any loose wire connections.
3. Circuit breaker positioned incorrectly - relocate breaker.
4. Replace limit.
Heater will not
shut off.
1. Heat loss from room is
greater than heater capacity.
2. Defective thermostat.
3. Thermostat wired
incorrectly to heater.
4. Temperature in room lower
than thermostat’s lowest
setting.
1. Close doors and windows. Provide additional insulation, install a
higher-wattage heater or multiple heaters, if necessary.
2. Adjust thermostat to its lowest setting. If heater continues to run
(allow two minutes for the thermostat to respond), replace thermo-
stat.
3. Refer to thermostat documentation and correct wiring.
4. Change thermostat to double pole model with positive off (sin-
gle pole thermostats have a minimum temperature setting with no
“off” position).
Room does not
heat quickly.
1. Unit wired incorrectly.* 1. Check voltage at the heater between supply wires and make sure
it matches required heater voltage.
Black streaks
(sooting) depos-
iting on base-
board, walls,
and drapes.
1. Excessive hydrocarbons
present in home environment.
(+)
2. Not enough fresh air owing
through baseboard.
3. Streaking being allowed to
build up on room surfaces.
1. Remove/reduce use of items emitting hydrocarbons. (Common
sources: insect foggers, aerosol sprays, carpet cleaning chemicals,
candles, plants, dust, cigarette smoke and replaces) .
2. Increase amount of fresh air available in room. Do not use heater
during any chemical usage (insect fogging, carpet cleaning, etc.) and
allow for outside air exchange before re-use of heater(s).
3. More frequent cleaning of streaking to reduce amount of build-up.
For more effective and safer operation and to prolong the life of
the heater, read the Owner’s Guide and follow the maintenance
instructions. Failure to properly maintain the heater will void any
warranty and may cause the heater to function improperly. War-
ranties are non transferable and apply to original consumer only.
Warranty terms are set out below.
LIMITED LIFETIME WARRANTY: Cadet will repair or replace
any Cadet Electric Baseboard (F) heater found to be defective at
any time.
These warranties do not apply:
1. Damage occurs to the product through improper installation or
incorrect supply voltage;
2. Damage occurs to the product through improper maintenance,
misuse, abuse, accident, or alteration;
3. The product is serviced by anyone other than Cadet;
4. If the date of manufacture of the product cannot be deter-
mined;
5. If the product is damaged during shipping through no fault of
Cadet.
6. CADET’S WARRANTY IS LIMITED TO REPAIR OR RE-
PLACEMENT AS SET OUT HEREIN. CADET SHALL NOT BE
LIABLE FOR DAMAGES SUCH AS PROPERTY DAMAGE OR
FOR CONSEQUENTIAL DAMAGES AND/OR INCIDENTAL EX-
PENSES RESULTING FROM BREACH OF THESE WRITTEN
WARRANTIES OR ANY EXPRESS OR IMPLIED WARRANTY.
7. IN THE EVENT CADET ELECTS TO REPLACE ANY PART
OF YOUR CADET PRODUCT, THE REPLACEMENT PARTS
ARE SUBJECT TO THE SAME WARRANTIES AS THE PROD-
UCT. THE INSTALLATION OF REPLACEMENT PARTS DOES
NOT MODIFY OR EXTEND THE UNDERLYING WARRANTIES.
REPLACEMENT OR REPAIR OF ANY CADET PRODUCT OR
PART DOES NOT CREATE ANY NEW WARRANTIES.
8. These warranties give you specic legal rights, and you may
also have other rights which vary from state to state. Cadet nei-
ther assumes, nor authorizes anyone to assume for it, any other
obligation or liability in connection with its products other than as
set out herein.
If you believe your Cadet product is defective, please contact
Cadet Manufacturing Co. at 360-693-2505, during the warranty
period, for instructions on how to have the repair or replacement
processed. Warranty claims made after the warranty period has
expired will be denied. Products returned without authorization
will be refused.
Parts and Service
Visit cadetheat.com/parts-service for information on where to
obtain parts and service.
Reduce-Reuse-Recycle
This product is made primarily of recyclable materials. You
can reduce your carbon footprint by recycling this product at
the end of its useful life. Contact your local recycling support
center for further recycling instructions.
(+) Black soot and residue is formed by the combustion of hydrocarbons. Existing hydrocarbons in environment pass through heater
element and scorch, exit the heater and deposit on walls and room surfaces. Note: The heater itself does not produce/release any
hydrocarbons.
Page 7 ©2014 Cadet Printed in USA Rev 09/14 #720001
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