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Product Support: Eccotemp.com/help-desk Shop Online: Eccotemp.com/products Store Locator: Eccotemp.com/locator
Eccotemp Systems LLC | Email: Support@eccotemp.com | Address: 315 - A Industrial RD Summerville, SC 29483
PLEASE NOTE: THIS MODEL IS NOT RECOMMENDED NOR HAS IT BEEN TESTED FOR ANY PERMANENT INSTALLATIONS. THIS MODEL IS PART OF OUR
PORTABLE SERIES AND NEEDS TO BE TAKEN DOWN AND STORED IN A WARM DRY PLACE AFTER EVERY USE.
THIS MANUAL AND ALL ECCOTEMP CONTENT IS SUBJECT TO CHANGE WITHOUT NOTICE.
d. One of the ignition sensors is bent and/or too close to the burner. Look to ensure that the
ignition pins and the heat sensor are completely vertical and they do a 90 degree to the back of
the box. If they are not straight (i.e. a 45 degree angle) then you can straighten them with pliers.
Please call technical support at 866.356.1992 for assistance with this matter.
e. The thermocouple is either too high or too low to complete the circuit. Check to ensure that
the thermocouple is ush with the hole in the heat exchanger. Please call technical support at
866.356. 1992 for assistance with this matter.
f. The gas sensor wire might have come loose or is no longer connected. Please call technical
support at 866.356.1992 for assistance with this matter.
The water does not get hot enough:
a. You are operating the portable tankless water heater above 4,000 feet. While it has been eld
tested up to 5,500 feel, we only recommend using it below elevations of 4,000-5,500 feet.
b. Look into the viewer panes (3 teardrop shaped windows on the front cover) to see if there is a
blue ame. If the ame is yellow there could be a cracked gas regulator. Do Not Attempt to use
the portable tankless water heater and call Eccotemp directly at 866.356.1992.
c. Please refer to the eccotemp helpdesk for more troubleshooting solutions at www.eccotemp.
com/helpdesk.
Water is owing. but there is no hot water coming out:
a. Ensure that you have the incoming water supply and the outgoing water supply hooked up
properly. Your water supply should be attached to your incoming connection (located on the
far right) and the shower head should be attached to the outgoing water (located as the center
connection).
b. Ensure that you have adequate water pressure of at least 20 PSI, sustained.
c. Ensure that you have adequate gas in your propane bottle and that the LP regulator is threaded
all of the way on to the portable tankless water heater.
d. Fresh batteries are required for ignition spark. Make sure batteries are aligned in the proper
polarity(+/-) Flat negative of battery towards spring side of battery compartment.
e. Please refer to the eccotemp helpdesk for more troubleshooting solutions at www.eccotemp.
com/helpdesk.
If you are still having troubles or are on a modied water system, please call technical support at
866.356.1992.
The portable tankless water heater does nothing:
a. Ensure that you have your water source hooked up to the water inlet side (far right connection)
and the shower handle is hooked up on the water outlet side (middle connection).
b. Ensure that you have an adequate supply of propane.
c. Ensure that you have fresh batteries.
d. Please refer to the eccotemp helpdesk for more troubleshooting solutions at www.eccotemp.
com/helpdesk.
Troubleshooting Continued...
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