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53
Network Connection Errors
Issue Solution
The product cannot
be connected to
the LG Sound Bar
app
• The connection may not be smooth when disturbed by other electric appliances that
use radio waves, such as microwave ovens and medical equipment. Install the product
1 m (3.3 ft) away from other home appliances.
• Turn off your wireless router and turn it on again.
• Check if your smartphone's Wi-Fi function is turned on. You can check the Wi-Fi
connection status in your smartphone's settings.
• Check if the product and smartphone are on the same Wi-Fi network.
The product does
not connect to the
Wi-Fi network
• Did you turn off the wireless router and turn it on again?
- Turn off the product and then turn it on again.
• Have you installed a new wireless router?
- Youwillneedtorecongurethenetworksettingsoftheproduct.([ See
"Connecting with a Smartphone via Wi-Fi" on page 12.)
App Errors
Issue Solution
The app is not
working properly
• Do you get an error when running the app?
- Check if the power of the device is turned on.
- Check if the app you wish to run supports the operating system of your
smartphone.Youcanvisittheappmanufacturer'swebsitetoconrmsupported
operating systems.
- Check if you have the latest version of the app. Search for the app on Google Play
or the App Store and check if an Update button appears next to it. If it is not the
latest version, tap the Update button.
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