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CONNECTED VEHICLE –
FREQUENTLY ASKED QUESTIONS
- VEHICLES WITH: SYNC 4
Why can I not confirm the
connection of my FordPass
account to the modem?
• The modem is not enabled. Switch
vehicle connectivity on.
• The network signal is weak. Move your
vehicle closer to a place where the
network signal is not obstructed.
Why can I not connect to a Wi-Fi
network?
• You entered the wrong network
password. Enter the correct password.
• The network signal is weak. Move your
vehicle closer to the Wi-Fi router or to
a place where the network signal is not
obstructed.
• There are multiple access points in
range with the same network name.
Choose a unique name for your
network. Do not use the default name
unless it contains a unique identifier,
for example as part of the MAC
address.
Why does the Wi-Fi connection
disconnect after successful
connection?
• The network signal is weak. Move your
vehicle closer to the Wi-Fi router or to
a place where the network signal is not
obstructed.
What can I do if I am close to a Wi-
Fi router but the network signal
strength is weak?
• If your vehicle has a heated windshield,
position your vehicle so that the
windshield is not facing the Wi-Fi
router.
• If your vehicle has metallic tinting on
the windows but not on the windshield,
position your vehicle so that the
windshield is facing the Wi-Fi router or
open the windows that are facing the
router.
• If your vehicle has metallic tinting on
the windows and the windshield, open
the windows that are facing the router.
• If your vehicle is in a garage and you
have the garage door closed, open the
garage door as it could block the signal.
Why can I not see a network I
expect to see in the list of available
networks?
• The network is hidden. Make the
network visible and try again, or
manually add a network in the Wi-Fi
settings menu.
• Some network security types are not
supported, for example WEP.
Why do software downloads take
too long?
• The network signal is weak. Move your
vehicle closer to the Wi-Fi router or to
a place where the network signal is not
obstructed.
• Wi-Fi network is in high demand or has
a slow Internet connection. Use a more
reliable Wi-Fi network.
599
2022 F-150 (TFD) Canada/United States of America, enUSA, Edition date: 202109, First-Printing
Connected Vehicle
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