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17
Customer Service: 1-877-777-8042
Problem
Solution
Cannot insert
bag into
machine
• Make sure there is enough bag material to reach center of drip
tray. Always allow three inches (7.62 cm) extra space to allow
the bag to seal tightly around food contents.
• Gently stretch bag flat while inserting into vacuum channel.
Insert bag CURL DOWN into Vacuum Channel.
Air was
removed
from the
bag, but now
air has
re-entered
• Examine the seal. A wrinkle along the seal may cause air to
re-enter the bag. To prevent wrinkles in the seal, gently stretch
bag flat while inserting bag into Vacuum Channel.
• Sometimes moisture or food material (such as juices, grease,
crumbs, powders, etc.) along seal prevents bag from sealing
properly. Cut bag open, wipe top inside of bag and reseal.
• Sharp food items may have punctured bag. Use a new bag if
there is a hole. Cover sharp food items with a soft cushioning
material, such as a paper towel, and reseal.
• Fermentation or the release of natural gases from inside the
foods may have occurred. When this happens, food may have
begun to spoil and should be discarded.
Bag melts
• Sealing Strip may have become too hot. Always wait at least 20
seconds for appliance to cool down before you vacuum seal
another item.
• Use FoodSaver
®
brand bags. Our FoodSaver
®
Bags and Rolls are
specially designed for FoodSaver
®
units.
Container
does not
vacuum
• The lid of the container must be correctly placed on and
aligned to the
container
• Make sure you press the Accessory button.
Roll not
dispensing:
• Please pull roll firmly from bag dispenser. It is located under the
Lower Cut and Seal bar.
If you need
further
assistance:
• Call Consumer Services at 1-877-777-8042.
• For additional tips and answers to frequently asked questions,
go to www.foodsaver.com and click the “Service & Support”
tab.
Troubleshooting (cont.)
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