THANK YOU
We appreciate the trust and confidence you have placed in Whalen Furniture through the purchase of this electric fireplace/heater. We strive to
continually create quality products designed to enhance your home. Visit us online to see our full line of products available for your home
improvement needs. Thank you for choosing Whalen Furniture Manufacturing!
Date: 2020-04-07 Rev 0001-C
LOT NUMBER:
DATE PURCHASED: / /
USE AND CARE GUIDE
COMBINATION ELECTRIC FIREPLACE/HEATER
US Patents 10,451,235 / 10,371,333 / 10,520,149 and Other US & International Patents Pending
Model # EF22-23C
# EF22-26C
IMPORTANT
If you have any questions regarding the use of this unit or find that your fireplace/heater unit needs service, please do not return
the unit to the store where you purchased it. Instead, please contact our Customer Service Department and have your instructions
and parts list ready to provide the model name, part name, or factory number.
Whalen Customer Service
1-866-942-5362
Pacific Standard Time: 8:30 a.m. - 4:30 p.m., Monday - Friday
Or visit our website www.whalenfurniture.com / www.whalenstyle.com
Or e-mail your request to: parts@whalenfurniture.com
THIS INSTRUCTION BOOKLET CONTAINS IMPORTANT SAFETY INFORMATION.
PLEASE READ AND KEEP FOR FUTURE REFERENCE.
On-line Video Instruction Guide
Go to www.guides.sellpoints.com to view step-by-step instructional videos
for operating the fireplace. Enter the following product number on the website.
HEATER DEFAULT SETTING:
The default factory setting for your thermostat is 72 degrees. If your room temperature is already 72 degrees
or above, then your heater will shut OFF after about 3 minutes. See thermostat directions for how to adjust
the temperature settings in order to keep your heater ON until your desired room temperature is reached.
Quantum Flame and the Quantum Flame logo are
registered trademarks of Living Style (B.V.I.) Limited.
All rights reserved.
EF
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EF
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Table of Contents
Table of Contents
.............................................................. 2
Safety Information
............................................................ 2
Important Safety Information ...................................................2
Grounding Instructions .............................................................3
Warranty
........................................................................... 3
Pre-Operation
................................................................... 4
Electrical Specifications...........................................................4
Package Contents ....................................................................4
Operation
......................................................................... 5
Using the Remote Control
.................................................. 7
Care and Maintenance
...................................................... 9
Troubleshooting
.............................................................. 10
Safety Information
IMPORTANT SAFETY INFORMATION
PLEASE READ ALL OF THE INFORMATION IN THIS OPERATING
MANUAL, INCLUDING ALL SAFETY, OPERATING, AND
MAINTENANCE INFORMATION. TO AVOID THE POTENTIAL RISK OF
FIRE, ELECTRIC SHOCK, OR INJURY TO PERSONS, USERS SHOULD
FOLLOW THE DIRECTIONS AND WARNINGS IN THIS MANUAL.
1. Read all instructions before using this heater.
2. Do not use this heater outdoors.
3. This heater is not intended for use in bathrooms, laundry
areas and similar indoor locations. Never locate the heater
where it may fall into a bathtub or other water container.
4. Do not run the power cord under carpeting. Do not cover the
power cord with throw rugs, runners, or the like. Arrange the
power cord away from traffic areas and where it will not be
tripped over.
5. To disconnect the heater, turn controls to off, then remove
the plug from the outlet.
6. Connect to properly grounded outlets only. Always plug
heaters directly into a wall outlet/receptacle. Never use with
an extension cord or relocatable power tap (outlet/power
strip).
7. To prevent a possible fire, do not block firebox air intakes or
the exhaust in any manner. Do not operate the firebox on
soft surfaces, like a bed, where openings may become
blocked.
8. There is a thermostat limiter inside the heater. When the
inner temperature over heats or abnormal heating occurs,
the thermostat protective device cuts off the power supply
to avoid fireplace damaged or risk of fire.
9. Use this heater only as described in this manual. Any other
use not recommended by the manufacturer may cause fire,
electrical shock, or injury to persons.
SAVE THESE INSTRUCTIONS
WARNING: There are no user serviceable parts inside
the fireplace/heater. If the unit appears to
malfunction, turn the unit off and unplug the unit from
the wall immediately, and contact Customer Service
at 1-866-942-5362.
WARNING: This heater is hot when in use. To avoid burns,
do not let bare skin touch hot surfaces. If provided, use
handles when moving this heater. Keep combustible
material, such as furniture, pillows, bedding, papers,
clothes and curtains at least 3 ft. (0.9 meters) from the front
of the heater and keep them away from the sides and rear.
WARNING: Extreme caution is necessary when any heater is
used by or near children or invalids and whenever the heater
is left operating and unattended.
WARNING: Always unplug the heater when not in use.
WARNING: Do not operate any heater with a damaged cord
or plug or after the heater malfunctions, has been dropped or
damaged in any manner. Return the heater to an authorized
service facility for examination, electrical or mechanical
adjustment, or repair.
WARNING: Do not insert or allow foreign objects to enter any
ventilation or exhaust openings as this may cause an electric
shock or fire, or damage the heater.
WARNING: A heater has hot and arching or sparking parts
inside. Do not use in areas where gasoline, paint, or
flammable liquids are used or stored.
CAUTION: While the heater is in use, the top center of the
fireplace can get hot to the touch, and may cause serious
injury or burns. Always supervise small children around the
fireplace/heater. Do not place any cloth or decorations over
the heater outlet of the fireplace, or otherwise obstruct the
heater outlet of the fireplace, as this may cause a fire and
serious injury may result.
3
Safety Information (continued)
GROUNDING INSTRUCTIONS
DANGER: Improper connection of the equipment-grounding
conductor can result in a risk of electric shock. Check with a
qualified electrician or serviceman if you are in doubt as to
whether the product is properly grounded. Do not modify the
plug provided with the product. If it will not fit the outlet,
have a proper outlet installed by qualified electrician.
This product must be grounded. If it should malfunction or
breakdown, grounding provides a path of least resistance for
electric current to reduce the risk of electric shock. This product
is equipped with a cord having an equipment-grounding conductor
and a grounding plug. The plug must be plugged into an
appropriate outlet that is properly installed and grounded in
accordance with all local codes and ordinances.
This heater is for use on 120 volt circuits and has a grounded plug.
An adapter is available from your local electronics store or online
supplier for connecting three-blade grounding type plugs to two-
slot receptacles. The green grounding lug extending from the
adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a
three-slot grounded receptacle is available.
Warranty
We are confident that you will be delighted with this purchase. Should this product be defective in workmanship or materials, or fail under
normal use, we will repair or replace it for a period of up to one (1) year from date of purchase.
This warranty gives you specific rights and you may also have other rights which vary from state to state.
Contact the Customer Service Team at 1-866-942-5362 or visit www.whalenfurniture.com / www.whalenstyle.com
A
Grounding Pin
Adapter
Metal Screw
Cover of Grounded Outlet Box
Grounding Lug
Cover of Grounded Outlet Box
B
4
Pre-Operation
ELECTRICAL SPECIFICATIONS
□ Voltage: 120 V AC, 60 Hz
□ Watts: 1500 Watts
PACKAGE CONTENTS
Part Description Quantity
A
Fireplace
1
B
Remote control
1
B
A
5
Operation
1
Identifying the control panel
2
Understanding the function indicator
□
The control panel is located o
n the top left corner of the
fireplace/heater unit.
□ The control panel contains the display unit (1), function
indicator (2), timer function (3), heater control (4), flames
control (5), and main power (6).
□ The display unit (1) displays information about the flame
level, timer, and current temperature.
□
The
f
unction
i
ndicator
(2)
has three square LED
s
–
red
,
g
reen
,
and blue. The red LED indicates that the Fahrenheit
temperature heating function is running, the green LED
indicates that the Celsius temperature heating function is
running, and the blue LED indicates that the timer function is
engaged.
□ To the right of the three LEDs, is the infrared receiver module
which communicates with the remote control to control the
heater.
3
Using the timer function
□
The timer button (3) allows you to set the amount of time you want the fireplace/heater to run. The timer button (3) operates
both
the flames and the heater function. If the heater is operating when the timer is set, then the heater is on the timer. If the flames
are operating, then the timer will control the flames. If both the heater and flames are operating with the timer set, then the timer
controls both the flames and the heater. Pressing the button in sequence will set the timer for a set interval. This interval period
is shown in the display (1), and the blue LED light turns on to show that the timer function is engaged. The set intervals are
displayed in this table. The timer starts after you select your preferred interval and release the button; note that the display and
blue light will turn off after a few seconds. There is no clock function for turning the heater or flames on or off at a specific time.
Button Press Timer Interval Display
1st press
30 Minutes
30
2nd press
1 Hour
1h
3rd
press
2 Hours
2h
4th press
3 Hours
3h
5th press
4 Hours
4h
6th press
5 Hours
5h
7th press
6 Hours
6h
8th press
OFF
None
1
2
3
4
5
6
2
1
3
6
Operation (continued)
4
Using the heater control
NOTE: The heater default temperature is set to 72 degrees Fahrenheit. If your ambient room temperature is above 72 degrees, then
your heater will automatically shut off after few minutes. Adjust your heater thermostat (see below) to a higher temperature in order to
keep your heater ON above 72 degrees
.
□
Pressing the heater button (4) will turn on or off the heat function. There is no speed setting for the heater blower. If you turn off
the heater by the main power button (6), the unit will hold the temperature setting in the memory. When the power is turned back
on, the heater will turn on at the same setting.
□ To convert from Fahrenheit to Celsius:
With the heater on, press and release the heater button (4) so that the display (1) and
LED function indicator (2) lights turn on (if they are not already on). Then gently press and hold the main power button (6) for five
seconds to enter temperature converting mode. The LED indicator flashes five times in red color then changes to green. Green
indicates Celsius mode, and Red indicates Fahrenheit mode. In this converting mode, the display (1) flashes (interval is 0.5 second).
Repeat the same process to convert Celsius temperature into Fahrenheit temperature.
□ To set the thermostat temperature:
Turn on the heater, then press and hold the heater button (4) for five seconds to enter
temperature adjustment mode. The LED function indicator (2) is red if using Fahrenheit and green if using Celsius. In adjustment
mode, the display (1) flashes (interval is 0.5 second). The temperature setting range is between 62°F - 82°F - ON (17°C - 27°C -
ON). Now in adjustment mode, press the heater button multiple times until you reach your preferred temperature setting. After you
release the heater button, your preferred temperature will be flashing. Once it stops flashing, and the display goes dark, then the
thermostat will be set at your preferred temperature (and kept in memory).
□
To lock the heating function in the OFF position, with the main power button on, press and hold the heater button (4) for ten seconds.
The log lights flash several times to indicate that the heater function is locked. In this mode, there is no heating function but only glowing logs
and normal flame control operation.
□
To unlock the heating function, press and hold the heater button (4) for ten seconds. The log lights flash several times and then
normal heating function mode is turned on.
5
Using the flame control
□
Press the flame button (5) to set the flames for different levels of flame brightness. These flame levels are shown in the display (1).
The flame settings are as follows:
Button Press Flame Level Display Value Fireplace Appearance
1st press
High
L4
Flames Highest, Logs Glow Highest
2nd press
Medium
L3
Flames Medium, Logs
Glow Medium
3rd press
Low
L2
Flames Low, Logs Glow Low
4th press
Flames Off
L1
Flames Off, Logs Glow Highest
5th press
All Off
None
Flames Off, Logs Off
□
Regardless of the previous flame setting, when powered off by the main power button, the flames will come on in L4 mode (High)
when you turn the heater on.
□
Log Glow Mode: To lock the flame function in the OFF position, with the flame in L4 mode, press and hold the flame button (5) for
five seconds. The log lights flash several times to indicate that the flame function is locked. In this mode, there are no flames but
only glowing logs. Pressing the flame button in sequence will set the logs for different levels of log brightness. The logs brightness
levels are shown in the display (1). The logs settings are as follows:
Button Press
Flame Level
Display Value
Fireplace Appearance
1st press
Flames Off
L4
Logs Glow Brightest
2nd press
Flames Off
L3
Logs
Glow Medium
3rd press
Flames Off
L2
Logs Glow Low
4th press
Flames Off
L1
Logs Glow Brightest
5th press
All Off
None
Logs Off
7
Operation (continued)
□
To unlock the flame function, press and hold the flame button (5) for five seconds. The log lights flash serval times and then both
flame lights and log lights turn on.
6
Using the main power button
□
Press the power button (6) to turn the
fireplace/heater unit on and off. Press the power button (6) once to turn the unit on. Press
again to turn the unit off.
7
Using the Demo Mode
□ For Use in Retail Store
□
Locate the rocker switch (shown below) on the back of the fireplace. Flip switch to "I" position to turn demo mode on. Flip switch
to "O" position to turn demo mode off. Turn on demo mode to deactivate the heater and all front control panel buttons except the
flame control button. This fireplace is shipped with demo mode turned off for normal customer usage.
Using the Remote Control
1
Installing the battery
For replacement batteries, use
AAA
batteries.
□
Press down and slide back cover off the battery compartment.
□
Insert two provided AAA batteries into the battery
compartment making sure that the ends of the batteries
with the negative (-) symbols are against the springs in
the battery compartment.
□
Replace the battery compartment cover, making sure it
snaps into position.
□
Turn the remote over and aim it towards the fireplace/heater unit.
□
Press the power button on the upper left, and see if the flames on the fireplace/heater turn on or off.
□
If nothing appears to happen, check to make sure the battery is installed correctly, and try again.
OPEN
CLOSE
1
5
6
8
Using the Remote Control (continued)
NOTE: Do not mix old and new batteries.
Do not mix alkaline, standard (carbon zinc), or rechargeable (nicad, nimh, etc.) batteries.
2
Battery Replacement
3
Using the remote control
□
The operation of the
remote control buttons work the
same as the buttons on the front panel of the
fireplace/heater. Review the Operation section for more
information on the functionality of these buttons.
NOTE: The remote control cannot lock/unlock the
flame and heating function, and it cannot switch
between Fahrenheit and Celsius
.
Heater Up
Main
Power
Heater Control
Flames Control
Timer Control
Heater Down
WARNING:
Do not ingest batteries.
1.
Non-rechargeable batteries are not to be recharged.
2.
Batteries are to be inserted with the correct polarity.
3.
Exhausted batteries are to be removed from the product.
4.
Always purchase the correct size and grade of battery most suitable for the
intended use.
5.
Replace all batteries of a set at the same time.
6.
Clean the battery contacts and also those of the device prior to battery
installation.
7.
Remove batteries from equipment when not used for an extended period of
time.
NOTE:
Battery disposal
Please always dispose of batteries
at a suitable recycling point.
9
Care and Maintenance
WARNING: Always disconnect from the power supply before
cleaning the heater. First turn off the main power. Then
remove the electrical plug from the wall outlet.
The blower motor and flame motor are pre-lubricated for a durable using time and need no further lubrication or maintenance. To remove
any accumulation of dust or debris, the soft brush attachment of a vacuum cleaner should occasionally be used to clean the outlet grille
of the fan heater.
□
Use a soft, clean cloth that will not scratch the surface when dusting.
□
Use a clean soft cloth dampened with warm water to clean the fireplace surface. DO NOT use household or abrasive cleaners, as
these products may damage the surface.
□
When cleaning the glass viewing screen use a non-abrasive damp cloth with liquid cleaner or soft soap if necessary; DO NOT use
cleaning powders or any other substance with abrasives since these substances will scratch glass.
□
Under no circumstances should this product be operated with a broken or chipped glass panel.
□
Do not strike or slam the glass.
□
In the event that your appliance is stained or otherwise damaged during use, we recommend that you call a professional to repair
it.
□
When not in use please unplug the cord from the outlet to prevent any damage or accidents.
WARNING: Do not use this fireplace insert if any part of it has
been under water. Immediately call a qualified service
technician to inspect the firebox and replace any part of the
electrical system which has been under water.
10
Troubleshooting
Problem Solution
The display unit on the control panel shows error code “EE”.
□
Your thermistor sensor is loose or cut off.
□
DO NOT return to store.
□
Please email us or call our Toll Free # for a replacement.
Using the
f
ireplace with the heater ON causes a trip in my power
circuit.
□
Fireplace is not to be used with a power strip or extension cord.
Make sure your unit is plugged by itself into a standard
qualifying wall outlet that is properly grounded.
The control panel display shows “00” when the power button,
timer button, or heater button is pressed, but no normal functions
occur. Only the flame control button is causing normal functions.
□
Fireplace is in Demo Mode.
□
To deactivate Demo Mode, press and hold the timer button for 10
seconds until the display shows “L4”.
The unit does not turn on.
□
Check that the unit is fully plugged into a standard 120V outlet.
□
Press the power button on the control panel.
There is a visible flame effect, but the heater does not continue to
blow warm air after repeatedly turning on the heater. The heater
continues to automatically shut itself off after a few minutes.
□
Note that the heater thermostat de
fault temperature setting is 72
degrees Fahrenheit. Confirm that your heater temperature
setting exceeds your ambient room temperature. If your room
temperature is above 72 degrees, your heater will shut itself off,
unless you adjust your heater thermostat to a higher
temperature setting.
□
Turn on/off the heater button several times to make sure it is in
the “ON” position.
The heater does not work, but the
p
ower and
h
eater switches are
in the “ON” position and thermostat is set to “ON”.
□
Turn off
fireplace and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into the wall outlet,
and operate as normal. Make sure that no objects are blocking
the air vents on the top and on the front of your fireplace. Note
that if your ambient room temperature is very hot, the heater will
automatically shut off as a safety protocol.
The display unit on the control panel shows “88” and the function
indicator is quick flashing, indicating it is in alarm mode.
□
Unplug the unit from
the wall outlet for 5 minutes. After 5
minutes plug the unit back into the wall outlet, and operate as
normal. Make sure that no objects are blocking the air vents on
the top and on the front of your fireplace. Note that if your
ambient room temperature is very hot, the heater will
automatically shut off as a safety protocol.
Remote
c
ontrol is not working.
□
Change the remote batteries.
□
Operate remote transmitter at a slow measured pace. Press the
remote control buttons with an even motion and gentle pressure.
□
Repeatedly pressing buttons in rapid succession may cause the
transmitter to malfunction.
□
Stand closer to your fireplace.
□
Remove objects that may block your remote control’s ability to
communicate with your fireplace.
Pressing the heater button
causes the logs to flash, and the heater
blower will not turn on and produce heat.
□
Your heater has been locked in the OFF position. To unlock, turn
on the main power, then press and hold the heater button for 10
seconds, until you see the logs starting to flash several times.
The heater will now be unlocked and can be turned ON using
normal operation of the heater button.
