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42
Troubleshooting
Why isn’t my smart bulb connecting to the VeSync app?
• During the setup process, you must be connected to a secure
2.4GHz WiFi network.
• Make sure the WiFi password you entered is correct.
• Try moving your smart bulb (within a 98–164 ft / 30–50 m range of
your router is best).
• Make sure you don’t have too many devices connected to your
router. Your router may have a limit of connected devices which can
be turned off in your router settings.
• Close and reopen the VeSync app.
• Clear your VeSync app cache.
• Reset your smart bulb (see Resetting, page 41).
I can’t get my smart bulb to reset or go into Configuration Mode.
• Be careful not to turn the bulb off/on too slowly or too quickly. Wait
for the bulb to light up each time you turn it on. No more than 3
seconds should pass between each time you turn the bulb on or off.
• When turning the bulb off/on, count 1 “on” and 1 “off” as 1 step. For
example, to turn the bulb off and on 3 times, turn it off 3 times and
on 3 times.
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