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20
TROUBLE SHOOTING WARRANTY AND SERVICE
PROBLEM POSSIBLE CAUSE SOLUTION
TROUBLE SHOOTING
In the unlikely event that you experience a problem with your device, please take
a couple of minutes to check these possible causes prior to contacting customer
support:
21
Vacuuming but
Is not sealing
automatically
Lower gasket
is deformed
Edge of bag is
covering the suction hole
Bag is overlled and may
be preventing the cover
from locking
The bag is broken
or leaking
The bag is not placed
correctly in the
vacuum chamber
The bag is covering
suction hole
The edge of the bag has
dirt, dust or crumbs
Edge of bag has wrinkles
Contents have
sharp edges
The food is highly
corrosive
The food packed is
fresh vegetables,
fruit or seeds
Replace it
and try again
Place the bag
in the correct position
Take out some food and
clean the bag edges,
try again
Use a new bag and try again
Place the edge of the bag
into the
vacuum chamber
Place the bags
in the correct position
Clean the edge of bag
and try again
Smooth the bag
and try again
Use the food safety
paper pack before putting
into the vacuum bag
Freeze or refrigerate
after vacuuming to
prolong it’s shelf life
They are not suited to
storage at room temperature.
They have photosynthesis
and respiration.
Keep refrigerated
Bag is inating/
expanding after
vacuum sealing
Sealing OK
but not
vacuuming
WARRANTY & SERVICE
This Limited Warranty is for one full year from the date of purchase. It is
applicable to the original purchaser only and is not transferable to a third party
user. Repair or replacement of defective parts is solely at the seller’s discretion.
In the event that repair isn’t possible, the seller will replace the product/part. If
the cash value of the product or component returned.
Product defects not covered under the Warranty provisions include normal wear
and damage incurred from use or accidental negligence, misuse of instruction
is not liable for any incidental or consequential damages incurred by such
circumstances.
For Customer Service or Questions, Please call: 888-552-0033
www.gourmia.com
DISPOSAL OF THE DEVICE
PROTECTION OF THE ENVIRONMENT
At the end of the life of your product, it should go to a specially adapted
waste-recycling center.
ENVIRONMENT PROTECTION FIRST
1. The symbol on the product or on its packaging indicates that this
product may not be treated as household waste. Instead it should be handed
over to the applicable. Collection point for the recycling of electrical and
electronic equipment.
2. By ensuring this product is disposed of correctly, you will help prevent
potential negative consequences for the environment and human health, which
could otherwise be caused by inappropriate waste handling of this product .For
more detailed information about the recycling of this product, Please contact
your local council oce or your household waste disposal service.
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