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43
TROUBLESHOOTING GUIDE
Problem Possible Causes Solutions
Not dispensing water. The dispenser panel is locked. Press and hold the Lock button for 3 seconds
to unlock the control panel and dispenser.
New installation. Flush and fi ll the water system.
Refrigerator or freezer doors are not closed
properly.
Water will not dispense if any of the
refrigerator doors are left open.
The refrigerator is not connected to a water
supply or the supply shutoff valve is not
turned on.
Connect the refrigerator to the water supply
and turn the water shutoff valve fully open.
Home fi lter or reverse osmosis system is used. This can decrease water pressure. For optimal
operation, do not connect the supply line to
a reverse osmosis system. Refer to the Water
Pressure section.
The dispenser is not set for water dispensing. The dispenser can be set for ice or water.
Make certain that the control panel is set for
the proper operation. Press the Water button
on the control panel to dispense water.
The water fi lter needs to be changed. The water fi lter should be changed every 6
months or more often depending on usage.
The water fi lter can become blocked over
time with foreign particles and reduce the
water pressure.
The doors are
diffi cult to open.
The gaskets are dirty or sticky. Clean the gaskets and the surfaces that they
touch. Rub a thin coat of appliance polish or
kitchen wax on the gaskets after cleaning.
The door is reopened within a short time after
having been opened.
When you open the door, warmer air enters
the refrigerator. As the warm air cools, it can
create a vacuum. If the door is hard to open,
wait one minute to allow the air pressure to
equalize, then see if it opens more easily.
Frozen food
in refrigerator
compartment.
The temperature control in the refrigerator
compartment is set too cold.
Press the Refrigerator Temp. button to set
the refrigerator compartment to a warmer
temperature.
Refrigerator is installed in a cold location. When room temperature is below 41°F (5°C),
food can freeze. The refrigerator should not
be operated in temperatures below 55°F
(13°C).
Food with a high water content was placed
too close to the cold air discharge vent.
Place food with a high water content toward
the front of the refrigerator.
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