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41
TROUBLESHOOTING GUIDE
Problem Possible Causes Solutions
The icemaker is not
producing ice or not
enough ice.
New installation. Wait 12 to 24 hours after icemaker
installation for ice production to begin. Wait
72 hours for full ice production.
The refrigerator is not connected to a water
supply or the supply shutoff valve is not
turned on.
Connect the refrigerator to the water supply
and turn the water shutoff valve fully open.
Reverse osmosis water fi ltration system is
connected to your cold water supply.
Reverse osmosis fi ltration systems can reduce
the water pressure below the minimum
amount and result in icemaker issues. Refer to
the Water Pressure section.
Kink in the water source line. A kink in the line can reduce water fl ow.
Straighten the water source line.
Ice demand has exceeded storage capacity. The icemaker will produce approximately 100
cubes in a 24 hour period.
NOTE: An extra ice bucket is provided in
the freezer section for additional storage
capacity.
The icemaker is not turned on. Locate the icemaker ON/OFF switch and
confi rm it is in the ON (I) position.
There is something on the ice-detecting sensor. Foreign substances or frost on the ice-
detecting sensor can interrupt ice production.
Make sure the sensor area is clean at all times
for proper operation.
The temperature setting for the freezer is too
warm.
The recommended temperature for the freezer
compartment for normal ice production is
0°F. If the freezer temperature is warmer, ice
production will be aff ected.
The doors are opened often. If the doors of the unit are opened often,
ambient air will warm the refrigerator which
will prevent the unit from maintaining the
set temperature. Lowering the refrigerator
temperature can help, as well as not opening
the doors as frequently.
The doors are not closing properly. If the doors are not properly closed, ice
production will be aff ected. See “Doors will
not close completely” in the Troubleshooting
section for more information.
The ice compartment door is not closing
properly.
If the ice compartment door is not properly
closed, ice production will be aff ected. Make
sure that the ice compartment door is closed
for proper operation. Refer to the Refrigerator
Features section.
Ultra Ice is not selected. Ultra Ice increases ice production by lowering
the freezer compartment temperature. Refer
to Setting the Controls for more information.
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