Actual product may differ from picture shown
NO | QTY | DESCRIPTION |
1 | 1 | Smoker Body |
2 | 1 | Digital Control Panel |
3 | 1 | Water Bowl |
4 | 1 | Wood Chip Tray |
5 | 1 | Drip Pan |
6 | 3 | Rack |
7 | 1 | Grease Tray |
8 | 2 | Adjustable Screw Leg |
9 | 2 | Leg Boot |
10 | 1 | Air Damper (pre-assembled) |
11 | 1 | Door (pre-assembled) |
12 | 1 | Wood Chip Housing (pre-assembled) |
13 | 1 | Element (pre-assembled) |
14 | 1 | Door Handle |
15 | 1 | Wood Chip Tray Handle |
Parts that are preassembled at time of purchase should be ordered separately if replacement is needed
DO NOT RETURN TO RETAILER for assembly assistance, missing or damaged parts. Please contact Smoke Hollow® Customer Service at 1-866-475-5180 or smoke-hollow.com/contact-support. Please have the model number and serial number available. These numbers are located on the silver rating label on the smoker.
To set temperature:
To set timer:
NOTE: When outside temperature is cooler than 65°F (18°C) and/or altitude is above 3,500 feet (1067m), additional cooking time may be required. To ensure that meat is completely cooked use a meat thermometer to test internal temperature.
To RESET control panel: If control panel shows an error message, turn electric smoker off, unplug smoker from outlet, wait ten seconds, plug smoker back into outlet, then turn electric smoker on. This will reset control panel.
PRE-SEASON SMOKER PRIOR TO FIRST USE. Some smoke may appear during this time, this is normal.
To add wood chips:
CAUTION: A flare up may occur when door is opened. If wood chips flare up, immediately close door and vent, wait for wood chips to burn down, then open door again. Do not spray with water.
WARNING: Wood chip tray is HOT when smoker is in use and may cause burns. Use gloves when adding wood chips or emptying ashes.
Tip: For chicken or other foods high in moisture, little or no liquid is needed.
ALWAYS MAKE SURE SMOKER IS COOL TO THE TOUCH BEFORE CLEANING AND STORING
SYMPTOM | CAUSE | POSSIBLE SOLUTION |
No power to controller (Does not beep when plugged into outlet). | Not plugged into outlet. | Plug into power source. |
House breaker tripped. | Reset breaker. | |
Bad connection at controller. | Unplug connection and reconnect. Reference controller assembly steps in this manual. | |
Bad connection at PCB (Power Control Board). | Unplug connection and reconnect. Reference PCB access and replacement instructions. | |
Faulty PCB (Power Control Board). | Call Smoke Hollow® for replacement at 1-866-475-5180. | |
Faulty controller. | Call Smoke Hollow® for replacement at 1-866-475-5180. | |
Faulty body wiring. | Call Smoke Hollow® for replacement at 1-866-475-5180. | |
Power light not on (controller beeps when plugged in). | Smoker is not powered on. | Press on/off button. |
Faulty Controller. | Call Smoke Hollow® for replacement at 1-866-475-5180. | |
No display on controller (power light is on). | Controller temperature is below -10°F (-23°C). | Remove controller from smoker and bring to temperature above 0°F (-18°C). Reference controller assembly steps in this manual. |
Faulty Controller. | Call Smoke Hollow® for replacement at 1-866-475-5180. | |
Heating light is not on. | Temperature and time are not set. | Set temperature and time and wait 60 seconds for heating light to turn on. |
Faulty controller. | Call Smoke Hollow® for replacement at 1-866-475-5180. | |
Faulty body wiring. | Call Smoke Hollow® for replacement at 1-866-475-5180. | |
Element is not on. | Bad connection at element. | Unplug connection and reconnect. Reference element access and replacement instructions. |
Faulty HTL (High Temp Limit Safety Shut-Off). | Call Smoke Hollow® for replacement at 1-866-475-5180. | |
Faulty element. | Call Smoke Hollow® for replacement at 1-866-475-5180. Reference element access instructions. | |
Cabinet temperature is not accurate. | Faulty controller. | Call Smoke Hollow® for replacement at 1-866-475-5180. |
Smoker takes excessive amount of time to heat. | Climate. | Temperatures below 65°F (18°C) may extend heating time. |
Smoker plugged into an extension cord. | Plug smoker directly into power source. Maximum length of extension cord is 25ft (8m). Minimum gauge is 12/3. | |
Door not closed properly. | Close door and adjust latch so that door seals completely around smoker. | |
Water bowl not properly located. | Locate water bowl properly on supports. See assembly steps for proper installation. | |
Faulty controller. | Call Smoke Hollow® for replacement at 1-866-475-5180. | |
Gap between the door and the smoker. | Improper door alignment. | Adjust door hinges. |
Damaged door seal. | Call Smoke Hollow® at 1-866-475-5180 for replacement door kit. | |
Grease leaking from smoker. | Door not closed properly. | Close door and adjust latch so door seals completely around smoker. |
Smoker is not level. | Move smoker to a level surface. | |
Drip pan is not in proper location. | Align drip pan so that drain hole in pan and smoker bottom align. | |
Grease tray is full. | Empty grease tray and reinstall behind smoker. | |
Drain tube is clogged. | Clean drain tube. | |
No smoke. | No wood chips. | Add wood chips. See Operating Instructions/Adding Wood Chips. |
Controller will not adjust temperature. | Faulty controller. | Call Smoke Hollow® for replacement at 1-866-475-5180. |
Controller will not adjust time. | Faulty controller. | Call Smoke Hollow® for replacement at 1-866-475-5180. |
Controller displays error code. |
| Call Smoke Hollow® at 1-866-475-5180 to report error code. |
Tool needed for access and replacement: Phillips Head Screwdriver.
DIRECTIONS:
Tool needed for access: Phillips head screwdriver.
DIRECTIONS: