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2
3. Remove the old batteries and replace them with new ones, take care to orient them properly. Do
not use a combination of old and new batteries.
4. Put the battery pack back in the lock, making sure the word "DOOR" on the pack is at the top
with the arrows pointing toward the door. Reinstall the battery cover.
My Lock Is Unresponsive
1. If using a smart device, hold the smart device close to the Kevo deadbolt and touch the lock. If
your smart device doesn't vibrate, and the Bluetooth symbol (located at the top of your screen)
doesn't flash, this is an indication that there is no Bluetooth communication. Make sure the app is
open (either in background or foreground) and you are signed in to the correct account in your
mobile app. Make sure Bluetooth is turned on and that Bluetooth sharing is enabled. You can
change your Bluetooth sharing settings on an Apple device by navigating to Settings > Privacy >
Bluetooth Sharing.
2. Make sure you are touching the Kevo on the deadbolt rose. The light ring will not react if you
touch the face of the lock.
3. Make sure the batteries in the interior assembly are good and correctly installed. If you are using
a Kevo fob, make sure the Kevo fob battery is good. The Kevo fob's battery is good if its LED
flashes green for a several seconds when you press the button on the fob.
4. Temporarily remove the interior Kevo assembly from the door, and make sure that both cables
are connected tightly and not damaged.
If the problem persists, call Kevo support 1-800-327-5625
What Do The Colors On The Light Ring Mean?
Light Ring
Meaning
Blue spin, two
green flashes,
two beeps
Kevo is Unlocking
Blue spin,
amber flash,
one beep
Kevo is Locking
Blue spin, then
shutting off
If the light ring spins blue but shuts off
without unlocking or locking, Kevo was unable
to establish a connection with your device.
This could be a reminder that you’ve
forgotten your phone or fob.
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