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Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 4/10/19
Customer Information 343
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 343
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 345
Customer Assistance for Text
Telephone (TTY) Users . . . . . 346
Online Owner Center . . . . . . . . . 346
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 347
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 347
Scheduling Service
Appointments . . . . . . . . . . . . . . . 349
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 349
Collision Damage Repair . . . . . 350
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 352
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 353
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 353
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 354
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 354
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 355
Cybersecurity . . . . . . . . . . . . . . . . . 355
Event Data Recorders . . . . . . . . 355
OnStar . . . . . . . . . . . . . . . . . . . . . . . 356
Infotainment System . . . . . . . . . . 357
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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