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CONNECTED VEHICLE
REQUIREMENTS
Connected service and related feature
functionality requires a compatible vehicle
network and the FordPass app.
Some remote features require a
subscription. For additional information,
see the FordPass app. Some restrictions,
third party terms and message or data
rates may apply.
CONNECTED VEHICLE
LIMITATIONS
Evolving technology or evolving cellular
networks could affect functionality and
availability, or continued provision of some
features. These changes could even stop
some features from functioning.
CONNECTING THE VEHICLE TO
A MOBILE NETWORK
What Is the Connectivity Device
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The connectivity device enables
access to a range of features
built into your vehicle.
Disabling the Connectivity Device
To disable the connectivity device, contact
the Ford Customer Relationship Center.
Note: Disabling your connectivity device is
permanent.
Connecting FordPass to the
Connectivity Device
1. Open the FordPass app on your device
and log in.
2. Add your vehicle or select your vehicle
if already added.
3. Select the option for vehicle details.
4. Select the option to activate your
vehicle.
CONNECTED VEHICLE – TROUBLESHOOTING
Possible Cause and ResolutionSymptom
I cannot confirm the
connection of my FordPass
account to the connectivity
device.
– Contact the Ford Customer Relationship Center to
check that the FordPass account is connected to the
device.
– Weak network signal.
• Move your vehicle closer to a place where the
network signal is not obstructed.
234
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201910, First-Printing
Connected Vehicle (If Equipped)
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