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- User Manual - (English, French, Spanish)
- Installation
- Operations
- Maintenance
- Troubleshooting
Table of contents
User manual
Installation
Refrigerator at a glance
Step-by-step installation
- STEP 1 Select a site
Select a site that:
• Has a solid, level surface without carpeting or flooring that may obstruct ventilation
• Is away from direct sunlight
• Has adequate room for opening and closing the door
• Is away from any heat sources
• Provides room for maintenance and servicing
See other models: RF22R7351SR/AA RF28R7551DT/AA VR2AR7260WC/AA SM-G973UZKAVZW RF28R7351DT/AA
• Has a temperature range between 50 °F (10 °C) and 109 °F (43 °C)
Clearance
See the following figures and tables for space requirements for installation.
- STEP 2 Flooring
If the refrigerator cannot pass through the entrance due to its size, see STEP 3 Door removal for entrance.
- STEP 3 Door removal for entrance
If the refrigerator cannot pass through the entrance to your home or kitchen due to its size, follow these instructions to remove and then re-install the refrigerator's doors. If you do not need to remove the doors, go to page 29 to continue the installation procedure.
Tools required (not provided)
Detach the fridge doors
Left door
1. With the doors closed, use a Phillips head screwdriver to remove the screws (x3) in the top cover.
2. Disconnect the wires and the water tube from the left-side door. Do the following sequentially:
• Decouple the connector.
• While holding down one end of the water line coupler, disconnect the water tube.
3. Gently draw up the clamp. To prevent finger injuries, do not apply a sudden force to the clamp.
4. Pull the clamp to remove it.
5. Open the door 90 degrees. While holding the door, pull up and remove the top hinge. Be careful not to damage the connector wires when you remove the hinge.
6. Gently pull up the door vertically to remove. Do not apply excessive force to the door. The door may fall, causing physical injury.
7. Lay the door down on a flat surface.
Right door
1. Disconnect the wire connectors (x2) on the right door. The position of the connectors differs with the model.
2. Gently draw up the clamp. To prevent finger injuries, do not apply a sudden force to the clamp.
3. Pull the clamp to remove it.
4. Open the door 90 degrees. While holding the door, pull up and remove the top hinge. Be careful not to damage the connector wires when you remove the hinge.
5. Gently pull up the door vertically to remove. Do not apply excessive force to the door. The door may fall, causing physical injury.
6. Lay the door down on a flat surface.
To reattach the fridge door
After you have moved the refrigerator to its final location, reattach the doors by following the removal instructions in reverse order.
To detach the freezer drawer
1. Lift up the front of the upper basket and pull to remove.
2. Lift the door bin to remove.
3. Then, pull up to remove the lower basket from the rail assembly.
4. Press down the hooks to unlock the rail assembly.
5. While holding the upper area of the freezer drawer front, slide the drawer out all the way to remove the freezer drawer from the rail assembly.
To reattach the freezer drawer
Once the refrigerator is in or near its final location, re-attach the freezer drawer by following the directions in the reverse order of removal.
- STEP 4 Leveling the refrigerator
Level the refrigerator using the special screws (levelers) on the front legs. Use a flat-head
screwdriver to turn the levelers.
• To adjust the height of the left side: Insert a flat-head screwdriver into the leveler of the left side front leg. Turn the leveler clockwise to raise the left side or turn it counterclockwise to lower.
• To adjust the height of the right side: Insert a flat-head screwdriver into the leveler of the right side front leg. Turn the leveler clockwise to raise the right side or turn it counterclockwise to lower.
- STEP 5 Adjust the door height and the door gap
Snap rings
The height of a door can be adjusted using the provided snap rings, which come in 4 different sizes (1 mm, 1.5 mm, 2 mm, and 2.5 mm).
To adjust the height of a door
1. Check the height difference between the doors, and then lift up and hold the door with the lower height.
2. Insert a suitable-sized snap ring (A) between the door grommet (B) and the hinge as shown.
- STEP 6 Attach the handles
1. Using a Phillips screwdriver, attach the handle screws to the refrigerator, two for each handle respectively, as shown in the illustration to the left.
2. Attach the handle to the handle screws on the door.
3. Push the handle down.
4. Insert the supplied wrench into the handle hole, and then turn it clockwise to tighten.
5. Repeat Steps 2 through 4 with the second refrigerator door handle.
6. To attach the freezer handle to the refrigerator, first place the left side of the freezer handle onto the left handle screw, and then push it to the left.
7. Then, place the right side of the freezer handle onto the right handle screw.
8. Insert the supplied wrench into the handle hole, and then turn it clockwise to tighten.
- STEP 7 Connect the water dispenser line
1. Shut off the main water source.
2. Insert the pipe clamp (B) and the shutoff valve (C) into the cold wate line (A).
3. Connect the water line installation kit (A) to the shutoff valve (B).
Connect the water supply line to the refrigerator
There are several items you must purchase to complete this connection. You may find these items sold as a kit at your local hardware store.
1. Connect the household water line to the assembled compression fitting.
- If you are using copper tubing, slip the compression nut (B) (not supplied) and ferrule (not supplied) on the copper tubing (not supplied) as shown.
- If you are using plastic tubing (A), insert the molded end (Bulb) of the plastic tubing (A) into the compression fitting.
2. Tighten the compression nut (B) onto the compression fitting. Do not over-tighten the compression nut (B).
3. Turn the water on and check for any leakage. If you find water drops or leakage in the connection areas, turn off the main water supply. Check the connections and, if necessary, tighten.
4. Flush 1 gallon of water through the filter before drinking or using the water from the refrigerator. (Flush approximately 6 minutes.) To flush, press a large glass or cup against the water dispenser lever. Fill the glass, empty it, and then repeat.
5. After you turn on the refrigerator, let the ice maker make ice for 1 to 2 days. Over that period of time, throw out the first 1 or 2 buckets of ice the ice maker makes to ensure all impurities have been removed from the water line.
- STEP 8 Initial settings
By completing the following steps, the refrigerator should be fully functioning.
1. Plug the power cord into the wall socket to turn the refrigerator on.
2. Open the door, and check if the interior light lights up.
3. Set the temperature to the coldest setting, and wait for about an hour. Then, the freezer will be slightly chilled, and the motor should be running smoothly.
4. Wait until the refrigerator reaches the set temperature. Now the refrigerator is ready for use.
- STEP 9 Final check
When installation is complete, confirm that:
• The refrigerator is plugged into an electrical outlet and grounded properly.
• The refrigerator is installed on a flat, level surface with a reasonable clearance from walls and cabinets.
• The refrigerator is level and is sitting firmly on the floor.
• The door opens and closes freely, and the interior light turns on automatically when you open the door.
Operations
Main panel
01 Fridge / Autofill Pitcher (3 sec)
You can use the Fridge button to set the fridge temperature or to activate Power Cool.
• Press Fridge repeatedly to select a desired temperature between 34 °F (1 °C) and 44 °F (7 °C).
- The temperature indicator displays the currently set or selected temperature.
• To activate Power Cool, press Fridge repeatedly until the Power Cool indicator 
lights up.
- To deactivate Power Cool, simply press Fridge again while the Power Cool function is on.
- Power Cool speeds up the cooling process at maximum power to lower the fridge temperature. The Power Cool process continues to run for several hours, and then turns off and the fridge returns to the previous temperature setting.
- Use Power Cool to rapidly cool food that spoils quickly or to rapidly cool the refrigerator after the door has been left open for some time.
Autofill Pitcher
Press and hold Fridge for 3 seconds to turn this function on. Open the left door of the fridge, and then insert the water pitcher. Close
the door and the water pitcher will be filled with water up to the preset level.
To turn the function off, press and hold Fridge again for 3 seconds.
02 Cool Select Zone / °F 
°C (3 sec)
The Cool Select Zone is a full-width drawer featuring temperature control. It has a temperature sensor that adjusts the amount of cold air allowed into the zone.
• Press Cool Select Zone repeatedly to select a desired mode. By default, Deli is selected.
• The refrigerator adjusts the temperature in the Cool Select Zone according to the selected mode.
°F 
°C
You can also use the Cool Select Zone button to switch the temperature scale between Celsius and Fahrenheit. To switch the temperature scale, press and hold Cool Select Zone for 3 seconds to change the current temperature scale.
03 Freezer / Peak Demand Off (3 sec)
Freezer
You can use the Freezer button to set the freezer temperature or to activate Power Freeze.
• Press Freezer repeatedly to select a desired temperature between 5 °F (-15 °C) and -8 °F (-23 °C).
- The temperature indicator displays the currently set or selected temperature.
• To activate Power Freeze, press Freezer repeatedly until the Power Freeze indicator 
lights up.
- To deactivate Power Freeze, simply press Freezer again while the Power Freeze function is on.
- Power Freeze speeds up the freezing process at maximum power to lower the freezer temperature. The Power Freeze process continues to run for several hours, and then turns off and the freezer returns to the previous temperature setting.
- To freeze large amounts of food, activate Power Freeze for at least 20 hours before putting the food in the freezer.
Peak Demand Off
The Peak Demand Off function activates/deactivates Smart Grid. (See Page 51)
Press Freezer for 3 seconds to set/clear the Peak Demand Off function.
04 Ice Maker / Filter Reset (3 sec)
Ice Maker
Press Ice Maker to turn the ice maker on or off. The ice maker has 2 indicators ( Ice Maker On/ Ice Maker Off) to indicate its operating status.
• When the ice maker operates, the corresponding indicator ( Ice Maker On) turns on.
• When the ice maker is turned off, the corresponding indicator ( Ice Maker Off ) turns on. In this case, ice making is disabled even if you press the Cubed or Crushed Ice buttons on the dispenser panel. To enable ice making, you must turn the ice maker on.
Filter Reset
After about 6 months (and typically, about 300 gallons (1200 L) of water), the Filter indicator blinks red for several seconds when you open the door, reminding you that the filter needs to be replaced.
When this happens, replace the filter, and then press and hold Ice Maker for 3 seconds. The filter lifecycle will be reset and the Filter indicator turns off.
05 Water/Ice / Dispenser Lock (3 sec)
Water/Ice
You can dispense chilled water, cubed ice, or crushed ice. To dispense, press Water/Ice. The corresponding indicator turns on.
Dispenser Lock (Dispenser panel / Dispenser lever)
To prevent use of the dispenser panel buttons and the dispenser lever, press and hold Water/Ice for more than 3 seconds. If you press and hold the button again for more than 3 seconds, the dispenser lock will be deactivated.
06 Network connection
You can control and monitor your refrigerator on the SmartThings app. For more
information, see the SmartThings section.
07 Door Alarm / Control Lock (3 sec)
Door Alarm
If the door is left open for more than 2 minutes, an alarm will sound and the alarm indicator will blink. You can toggle the alarm on and off by pressing Door Alarm. The alarm is enabled by factory default.
If the door is left open for 5 minutes, internal lights (in the fridge and freezer) will blink for 10 seconds and then turn on. The whole process will be repeated every minute for 5 minutes. This is to alert hearing-impaired users that a door is open. Note that this function is normal.
Control Lock
To prevent accidental setting changes, press and hold Door Alarm for 3 seconds. The main panel will be disabled and the Lock indicator 
will turn on.
When Control Lock is on, the indicator blinks if any button on the main panel is pressed.
If you press and hold the button again for more than 3 seconds, Control Lock will be deactivated.
However, Control Lock will be reactivated if no button is pressed within 1 minute.
08 Sabbath Mode
The Sabbath mode stays active for 85 hours once it is activated. After that, it will be deactivated automatically.
• To activate Sabbath Mode, press and hold Door Alarm and Water/Ice simultaneously for 5 seconds. When the refrigerator is in Sabbath mode, the buttons, the display, and the internal lights do not function. The refrigerator and freezer, however, continue to cool.
• To deactivate Sabbath Mode, press and hold Door Alarm and Water/Ice simultaneously again for 5 seconds.
09 Cooling Off
Cooling Off mode (also called Shop mode) is designed for use by retailers when they are displaying refrigerators on a retail floor.
In Cooling Off mode, the refrigerator’s fan motor and lights operate normally, but the compressors do not run so neither the refrigerator nor the freezer become cold.
To enter or exit the Cooling Off mode, press and hold Fridge and Cool Select Zone simultaneously for 6 seconds. Then, when the display blinks, press Door Alarm.
When the Cooling Off mode is on, the refrigerator chime sounds, and the refrigerator shows “0” on the fridge temperature display and “FF” on the freezer temperature display.
SmartThings
Installation
Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”. Download and install the SmartThings app provided by Samsung Electronics to your smart device.
Samsung account
You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account.
Getting started
Turn on the device you want to connect, open the SmartThings app on your phone, and then follow the instructions below.
If a pop-up appears saying that a new device has been found, tap ADD NOW.
If a pop-up doesn't appear, tap the + button, and then select the device you want to connect from the list of available devices.
If your device isn't in the list of available devices, tap Supported Devices, select the device type (Refrigerator), and then select the specific device model.
Follow the instructions in the app to set up your device. Once setup is complete, your refrigerator will appear as a "card" on your Devices screen.
Refrigerator app
Integrated control
You can monitor and control your refrigerator at home and on the go.
• Tap the refrigerator icon on the SmartThings Dashboard or tap the Devices icon at the bottom of the Dashboard, and then tap the refrigerator "card" to open the Refrigerator page.
• Check the operation status or notifications related to your refrigerator, and then change options or settings if necessary.
Monitoring
- Fridge temperature .
- Displays the desired temperature setting of the fridge.
- Freezer temperature .
- Displays the current temperature of the freezer.
- Cool Select Zone settings .
- Displays the settings of the Cool Select Zone.
- Diagnosis .
- Detects abnormal operations of the refrigerator.
- Energy monitoring .
- Checks the accumulated power consumption of the refrigerator for the last 180 days.
Functions
- Ice making
- You can turn the ice making function on or off, and check the current settings of the function.
- You can also check the status and progress of ice making.
- Power Cool .
- You can turn Power Cool on or off, and check the current settings.
- Power Freeze .
- You can turn Power Freeze on or off, and check the current settings.
- Fridge temperature .
- You can set the desired temperature of the fridge.
- Freezer temperature .
- You can set the desired temperature of the freezer.
- Cool Select Zone settings .
- You can set the desired Cool Select Zone mode.
- Sabbath Mode .
- You can activate and deactivate the Sabbath mode.
Alarms
- Abnormally high temperature .
- This alarm is triggered when the fridge or the freezer has abnormally high temperatures.
- Door opening .
- This alarm is triggered if the fridge door or the freezer drawer is open for a specific time.
- Autofill Pitcher overflowing .
- If the Autofill Pitcher function senses an overflow, it triggers this alarm to let you know the status of the overflow.
- Water filter replacement .
- This alarm reminds you that the water filter must be replaced.
SMART GRID Function (Demand Response)
When the refrigerator operates in SMART GRID (Demand Response) mode, the Energy Management Refrigerator function can control energy usage or delay the operation of some functions to save money when energy prices or demand are the highest.
Using the SMART GRID (Demand Response) Function
This feature monitors energy prices and demand information from your utility company and sends notifications to the refrigerator to run high energy consuming tasks during off- peak times when electricity costs and demand are lower.
If the refrigerator receives a control signal from the utility company, the refrigerator will display the DAL (L3) ~ TALR (L4) levels on the refrigerator display and control the power consumption according to the level.
[Exception condition] The DAL and TALR control signals from a utility company work as long as product performance is maintained.
If the refrigerator receives the SMART GRID (Demand Response) signal (DAL or TALR), the refrigerator will operate in Delay Appliance Load (Display:L3) or Temporary Appliance
Load Reduction (Display:L4) mode.
• Delay Appliance Load (L3): The refrigerator responds to a DAL signal by providing a moderate load reduction for the duration of the delay period. This function controls functions that consume a lot of energy such as adjusting the Cooling system, running the defrost cycle, and making ice.
- When the refrigerator operates in DAL (L3) mode, “L3” is displayed on the refrigerator display.
- DAL mode is automatically deactivated after it lasts for the amount of time stipulated by the DAL signal (max. 4.5 hours) or when the Peak Demand Off key is pressed.
• Temporary Appliance Load Reduction (L4): The refrigerator responds to a TALR signal by aggressively reducing the load for a short time period. This function reduces energy consumption by stopping the compressor and controlling the functions that consume a lot of energy such as the defrost cycle and making ice.
- When the refrigerator operates in TALR (L4) mode, “L4” is displayed on the refrigerator display.
- TALR (L4) mode is automatically deactivated after it lasts for the received duration (max. 15 minutes), or when the Peak Demand Off key is pressed. The mode is immediately deactivated and the refrigerator returns to the normal state when the door is opened or closed, or the dispenser is used.
To check the MAC address
1. In this mode, the MAC address appears on the temperature panel (on both the freezer and the fridge sections of the panel) sequentially for 1 minute.
Press and hold both Freezer and Fridge for 6 seconds. The temperature panel blinks. Then, press Freezer again to display the MAC address. The fridge beeps.
2. For example, if the MAC address is "11-22-33-44-55-66", the temperatur panel displays the address for 1 minute in this sequence: "-- / --" → "11 / 22" "33 / 44" → "55 / 66" → "-- / --".
After the 1 minute, the MAC address disappears and the temperature panel returns to the normal state.
Peak Demand Off (Override mode)
When you want the refrigerator to ignore the SMART GRID (Demand Response) signal from the utility company, you can activate Peak Demand Off (Override mode).
When you activate Peak Demand Off (Override mode), the refrigerator ignores the SMART GRID (Demand Response) signal and is not controlled by the utility company.
Activating and deactivating Peak Demand Off (Override mode)
1. Press and hold Freezer for 3 seconds.
2. A buzzer sounds and ‘Or’ and ‘on’ is displayed in the freezer and fridge temperature displays for 5 seconds. Then the Peak Demand Off (Override mode) icon 
turns on.
3. If the refrigerator receives a SMART GRID (Demand Response) signal from the utility company, ’Or’ is displayed in the freezer temperature display.
4. To deactivate Peak Demand Off (Override mode), press and hold Freezer for 3 seconds.
5. A buzzer sounds and ‘Or’ and ‘oF’ is displayed in the freezer and fridge temperature displays for 5 seconds. Then the Peak Demand Off (Override mode) icon 
turns off.
Using the Energy Management Function
The Energy Management function enables you to control and monitor your Energy Management refrigerator using the SmartThings app for your convenience.
To change the time setting for the Delay Defrost Capability
You can change the time setting for the Delay Defrost Capability on the app.
Dispenser panel
01 Water / Lock (3 sec)
- Water
- To dispense chilled water, press Water. The corresponding indicator turns on.
- Lock (Dispenser panel / Dispenser lever)
- To prevent the use of the dispenser panel buttons and the dispenser lever, press and hold Water for more than 3 seconds. If you press and hold the button again for more than 3 seconds, the dispenser lock will be deactivated.
- When dispenser lock is on, the indicator blinks if any button on the dispenser panel is pressed or the dispenser lever is pressed.
02 Cubed Ice
- Cubed Ice
- Press Cubed Ice to dispense cubed ice. The corresponding indicator turns on.
03 Crushed Ice
- Crushed Ice
- Press Crushed Ice to dispense crushed ice. The corresponding indicator turns on.
Special features
Water pitcher (Autofill Pitcher) (applicable models only)
To fill the Water pitcher
1. Grasp a handle groove of the sealed mouth, and then pull up to open the lid.
2. Put tea leaves or fruit to your taste into the infuser.
3. Enable the Autofill Pitcher function on the main panel. Open the left door of the fridge door, and then mount the water pitcher onto the holder. Push it straight in as shown in the illustration on the left.
4. Close the door. The water pitcher will start to fill with chilled water a short time later.
5. To drink tea, open the door and detach the water pitcher. Pull it straight out.
Water/Ice dispenser
Using the dispenser, you can dispense water with or without ice.
The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass under the dispenser, and then push the dispenser lever.
To dispense water with ice
1. With the Ice Maker enabled, press Cubed Ice or Crushed Ice to select the ice type.
2. Put a water glass under the dispenser, and then push the dispenser lever with the glass. Ice will be dispensed from the dispenser.
3. Press Water to select water.
4. Push the dispenser lever with the glass. Water will be dispensed from the dispenser.
Ice maker
The refrigerator has a built-in ice maker that automatically dispenses ice so that you can enjoy filtered water with cubed or crushed ice.
Ice making
After you have installed your refrigerator and plugged it in, follow these instructions to ensure proper ice making and to keep the ice bucket full of ice:
1. Let the refrigerator operate for at least 24 hours to ensure optimal performance.
2. Dispense the first 4 to 6 ice cubes into a glass.
3. Wait another 8 hours and dispense another 4 to 6 ice cubes.
4. Then, wait another 16 hours and dispense the first glass-full of ice.
Diagnosis
If ice does not dispense, first check the ice maker.
1. Press Test on the side of the ice maker. You will hear a chime (ding-dong) when you press the button.
2. You will hear another chime if the ice maker is operating properly.
If You Turn the Ice Maker Off
If you press and hold Ice Maker for more than 3 seconds to turn the ice maker off, make sure to remove all ice cubes from the ice bucket. Remaining ice cubes may clump together, making it difficult to remove them.
To remove the ice bucket, see the Ice bucket (applicable models only) section on page 63.
Water clouding
Water supplied to the refrigerator flows through a core alkaline filter. During this filtering process, the water pressure of the water increases and the water becomes saturated with oxygen and nitrogen. This causes the water to look misty or cloudy temporarily when dispensed. This is normal and the water will look clear after a few seconds.
Cool Select Zone (applicable models only)
Maintenance
Handling and care
Ice bucket (applicable models only)
If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the ice bucket.
1. To remove the ice bucket, gently lift it up, and then pull it out slowly while holding the bottom of the bucket with one hand and the side with the other hand.
2. Empty the bucket.
3. When done, put the bucket back into position. If the bucket does not fit in, turn the helix screw 90 degrees, and then try again.
Autofill pitcher (applicable models only)
1. Grasp a handle groove of the sealed mouth, and then pull up to remove.
2. Grasp both sides of the sealed mouth, and then lift to remove.
3. While slightly twisting the infuser, pull it out of the sealed mouth.
4. Clean the infuser with neutral agents and running water. Rinse and dry well.
5. Reassemble the Autofill pitcher in the reverse order of disassembly.
Fridge shelves
The appearance of the shelves differs by model.
• To remove a shelf, fully open the corresponding door. Hold the front of the shelf, and then gently lift up and slide out.
• To reinsert, hold the shelf at an angle so the front is higher than the back, and then insert the top hook into the top shelf notch. Then, lower the shelf and insert the bottom shelf hook into the bottom shelf notch.
Foldable shelf
To remove, slide up the front of the shelf so that it folds. Then gently lift up and pull out. To reinsert, place the shelf on the angled frame in the main unit, and then, press down to unfold.
Recommended foldable shelf location
The foldable shelf folds up from the center, giving you more room for storage.
• Insert the shelf in the right side of the fridge. Left side insertion does not allow the shelf to fold completely.
• To fold, push the front area of the shelf inward so that it folds up from the middle.
Vegetable shelf
1. Slide out the left-side vegetable drawer.
2. While supporting the vegetable shelf with one hand, slide it out with the other hand.
Door bins
• To remove the door bin, hold the front sides of the bin, and then gently lift up to remove.
• To reinsert, insert the door bin slightly above its final location making sure that the back of the bin is against the door. Hold the rear of the door bin with both hands, and then press down so that it fits snugly.
Fridge drawers
Vegetable / fruit drawers
Gently lift up the front of the drawer and slide out.
• We recommend that you remove the door bins before removing the drawer. This is to prevent damage to the door bins.
• To reinsert, insert the drawer into the frame rails and then slide inward.
Cool Select Zone
• To remove, fully open the Cool Select Zone. Then, slightly lift the front side and pull straight out.
• To reinsert, push the rails to the back of the refrigerator. Then, place the Cool Select Zone drawer onto the rails and slide it back until it is in place.
• To remove the divider, lift the front side of the divider to unhook it from the wall, and then pull the divider out.
• To reinsert the divider, hook the back of the divider over the rear wall, and then push the divider down.
Freezer baskets
Lower ice bucket (applicable models only)
1. Fully open the freezer drawer.
2. Lift the lower ice bucket to remove.
Upper basket
• To remove, fully slide open the freezer drawer. Lift up the front of the upper basket and pull to remove.
• To reinsert, align the front wheels of the upper basket with the end of the lower basket. Slide the upper basket to the front.
Lower basket
• To remove, first remove the upper basket. Then, tilt up the front of the lower basket to pull out.
• To reinsert, put the basket onto the rail assembly rear side first.
Freezer basket divider
Loosen and remove the screw from the lower side of the divider. Then, pull straight up to remove the divider.
Cleaning
Interior and exterior
Regularly use a dry cloth to remove all foreign substances such as dust or water from the
power plug terminals and contact points.
1. Unplug the power cord.
2. Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior and exterior.
3. When done, use a dry cloth or paper towel to dry well.
4. Plug in the power cord.
Ice / Water dispenser
Rubber seals
If the rubber seals of a door become dirty, the door may not close properly and reducing refrigerator performance and efficiency. Use a mild detergent and damp cloth to clean the rubber seals. Then, dry well with a cloth.
Rear panel
To keep cords and exposed parts of the rear panel free of dirt, vacuum the panel once or twice a year.
Replacement
The Filter Reset indicator (Filter ) turns red to let you know it is time to replace the water filter. Before replacing the filter, make sure the water supply line is shut off.
1. Shut off the water supply line.
2. Turn the knob of the filter cartridge 90 degrees counterclockwise (1/4 turn). The filter cartridge unlocks.
3. Pull out to remove the cartridge.
- If the water filter is severely contaminated, the cartridge may not be easy to remove. If that is the case, use force to remove the cartridge.
- To prevent water leaks from the filter opening, pull the cartridge straight out while removing it.
4. Insert a new filter cartridge. Use only Samsung-provided or approved filters.
5. Turn the cartridge knob clockwise to lock into place.
6. Press and hold Ice Maker on the main panel for 3 seconds to reset the life cycle detector. The Filter Reset indicator (Filter ) turns off.
7. When you are done replacing the filter, open the water valve and run water through the dispenser for about 7 minutes. This is to remove impurities and air from the water line.
Reverse osmosis water filtration system
The water pressure of the water supply system to a reverse osmosis water filtration system must be between 30 to 120 psi (206 to 827 kPa).
The water pressure of the reverse osmosis water filtration system to the refrigerator’s cold water line must be at least 40 psi (276 kPa). If the water pressure is below these specifications:
• Check if the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.
• Refill the water tank in the reverse osmosis system with water.
• If your refrigerator has a water filter, it may further reduce the water pressure when used in conjunction with a reverse osmosis system. Remove the water filter.
For more information or servicing, contact a licensed plumbing professional.
Ordering a new filter
To purchase a new water filter, contact a local Samsung service center or visit www.
samsungparts.com on the web.
LED Lamps
To replace the lamps of the refrigerator, contact a local Samsung service center.
Troubleshooting
General
Temperature
Fridge/freezer does not operate. Fridge/freezer temperature is warm.
- Power cord is not plugged in properly.
- Properly plug in the power cord.
- Temperature control is not set correctly.
- Set the temperature lower.
- Refrigerator is located near a heat source or direct sunlight.
- Keep the refrigerator away from direct sunlight or a heat source.
- Not enough clearance between refrigerator and nearby walls or cabinets.
- Make sure there is a gap of at least 2.5 inches (5 cm) between the refrigerator back and sides and any nearby walls or cabinets.
- Energy Saver mode is activated.
- Deactivate Energy Saver mode.
- The refrigerator is overloaded. Food is blocking the refrigerator vents.
- Do not overload the refrigerator. Do not allow food to block vents.
Fridge/freezer is over-cooling.
- Temperature control is not set correctly.
- Set the temperature higher.
Interior wall is hot.
- Refrigerator has heat-proof piping in the interior wall.
- To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure.
Odors
Refrigerator has odors.
- Spoiled food.
- Clean the refrigerator and remove any spoiled food.
- Food with strong odors.
- Make sure strong smelling food is wrapped airtight.
Frost
Frost around the vents .
- Food is blocking the vents.
- Make sure no food blocks the refrigerator vents.
Frost on interior walls.
- Door is not closed properly.
- Make sure food does not block the door. Clean the door gasket.
Fruits or vegetables are frozen.
- Fruits or vegetables are stored in the Cool Select Zone.
- Do not store most kinds of fruit or vegetables in the Cool Select Zone.
Condensation
Condensation forms on the interior walls.
- If door is left open, moisture enters the refrigerator.
- Remove the moisture and do not leave a door open for extended periods of time.
- Food with high moisture content.
- Make sure food is wrapped airtight.
Water/ice (dispenser models only)
Water flow is weaker than normal.
- Water pressure is too low.
- Make sure the water pressure is between 30 to 120 psi (206 to 827 kPa).
Ice maker makes a buzzing sound.
- The ice maker function is activated, but the water supply to the refrigerator has not been connected.
- Press Ice Maker.
Ice maker makes a buzzing sound.
- The ice maker function is activated, but the water supply to the refrigerator has not been connected.
- Press Ice Maker.
Ice maker does not make ice.
- Ice maker has just been installed.
- You must wait for 12 hours for the refrigerator to make ice.
- Freezer temperature is too high.
- Set the freezer temperature below 0 °F (-18 °C) or -4 °F (-20 °C) in warm ambient air.
- Dispenser panel Lock is activated.
- Deactivate dispenser panel Lock.
- Ice maker is off.
- Turn on the ice maker.
Ice does not dispense.
- Ice may jam if the ice dispenser is not used for a long time (approx. 3 weeks).
- If you won't be using the refrigerator for a long time, empty the ice bucket and turn off the ice maker.
- Ice bucket is not properly inserted.
- Make sure the ice bucket is properly inserted.
- Water line is not connected properly or water supply is not on.
- Check if the water line is installed correctly. Check if the water line stop cock is closed.
Water does not dispense.
- Water line is not connected properly or water supply is not on.
- Check if the water line is installed correctly. Check if the water line stop cock is closed.
- Dispenser panel Lock is activated.
- Deactivate dispenser panel Lock.
- A third-party water filter was installed.
- Use only Samsung-provided or approved filters.
- Unapproved filters may leak and damage the refrigerator.
- Water filter indicator turns on or blinks.
- Replace the water filter. After replacing, reset the filter indicator sensor.
Do you hear abnormal sounds from the refrigerator?
These sounds are normal.
- When starting or ending an operation, the refrigerator may make sounds similar to a car engine ignition. As the operation stabilizes, the sounds will decrease.
- While the fan is operating, these sounds may occur. When the refrigerator reaches the set temperature, the fan sound will stop.
- During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds.
- As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds.
- As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.
- For ice maker models: When the water valve opens to fill the ice maker, you may hear a buzzing sound.
- Due to pressure equalizing when you open and close the refrigerator door, you may hear a whooshing sound.
SmartThings
- Could not find “SmartThings” in the app market.
- The SmartThings app is designed for Android 6.0 (Marshmallow) or later, iOS 10.0 or later, iPhone 6 or later, and is optimized for Samsung smartphones (Galaxy S and Galaxy Note series).
- The SmartThings app fails to operate.
- The SmartThings app is available for applicable models only.
- The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models.
- The SmartThings app is installed but is not connected to my refrigerator.
- You must log into your Samsung account to use the app.
- Make sure that your router is operating normally.
- If you have not connected your refrigerator to the SmartThings App after the app was installed, you must make the connection using the device registration function of the app.
- Could not log into the app.
- You must log into your Samsung account to use the app.
- If you don’t have a Samsung account, follow the app’s onscreen instructions to create one.
- An error message appears when I try to register my refrigerator.
- Easy Connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again.
- The SmartThings app is successfully connected to my refrigerator but does not run.
- Exit and restart the SmartThings app or disconnect and reconnect the router.
- Unplug the power cord of the refrigerator, and then plug it in again after 1 minute.
Smart Grid (applicable models only)
- What Do I Need to use the Energy Management and Smart Grid functions?
To use the Smart Grid (Demand Response) and Energy Management functions on your refrigerator, you need the following:
- Devices
- A wireless access point (router)
- A Samsung Energy Management-supported refrigerator
- A smartphone
- Registration
- Connect your refrigerator to your home Wi-Fi network.
- Register for the EMS service with your electric company.
- Your electric company must have an EMS (Energy Management System) supporting SEP (Smart Energy profile).
- App
- Download the SmartThings app from the Google Play Store, Apple App Store, or Samsung Galaxy Apps.
- Install and run the SmartThings app on your smartphone.
- Why isn’t the Energy Management function working normally?
- Make sure that your home router is operating normally with proper Internet service and connection.
- Make sure that the refrigerator is connected to the AP (router).
- Checkpoints
- Connect your smartphone to the router (AP, Access Point), and then check if you can browse the Internet on the smartphone.
- Why isn’t the Delay Defrost Capability working normally?
- Make sure that your home router is operating normally with proper Internet service and connection.
