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En
20
Additional information
Troubleshooting
! If you think that there is something wrong with this unit, check the items below and access the Pioneer DJ site and check [FAQ] for the [DDJ-XP1].
pioneerdj.com
Sometimes the problem may lie in another component. Inspect the other components and electrical appliances being used. If the problem cannot
be rectified, ask your nearest Pioneer authorized service center or your dealer to carry out repair work.
! This unit may not operate properly due to static electricity or other external influences. In this case, proper operation may be restored by unplugging
the USB cable to turn the power off, waiting 1 minute, then plugging the USB cable in to turn the power back on.
Problem Check Remedy
The power of the unit does not
turn on.
Is the supplied USB cable properly connected? Connect the supplied USB cable properly.
Is the supply enough from your computer
connected to this unit?
Connect to the USB terminal which can supplies enough.
If other devices which are not used for DJ play are connected to your computer,
disconnect them.
Do not use your computer running on its battery. Supply power to the computer from an
AC power supply.
This unit is not recognized. Is the supplied USB cable properly connected? Connect the supplied USB cable properly.
Are you using a USB hub? USB hubs cannot be used. Connect the computer and this unit directly using the
supplied USB cable.
Are you using the latest version of rekordbox? Update the software to the latest version.
Has rekordbox dj been activated? Activate rekordbox dj.
Tracks do not appear in the
track list.
Have audio track files been added to
[Collection]?
Add audio track files to [Collection].
For details, refer to the rekordbox Operating Instructions.
Has something other than [Collection] been
selected on the tree view?
Select [Collection] on the tree view.
Audio tracks in the play list will appear when you select a play list on the tree view.
Tracks cannot be loaded onto
deck 3 or deck 4.
Does the [INT] button light when you press the
[SHIFT] button?
Press the [INT] button while pressing the [SHIFT] button. Then press the [LOAD] button.
Operation of rekordbox
becomes unstable.
Are you using other software at the same time? Quit other applications to decrease the load on the computer.
If operation continues to be unstable, try disabling wireless devices (such as wireless
network), antivirus software, screen saver, low power mode, etc.
Are you using a USB hub? USB hubs cannot be used. Connect the computer and this unit directly using the
supplied USB cable.
There is a problem with the USB port to which
this unit is connected.
If your computer has multiple USB ports, try connecting this unit to a different USB port.
Is this unit connected to a laptop computer
running on its battery?
Supply power to the laptop from an AC power supply. (Depending on the laptop’s
settings, the low power mode may be set when the computer is running on its battery,
automatically reducing the performance of the computer itself.)
Effect does not turn off even
when releasing a finger from the
touch strip.
Is the effect hold function turned on? Turn off the effect hold function by pressing the [HOLD] button when the [HOLD] button
lights.
Sound does not output from
the master output (such as a
DJ mixer).
Is the silent cue function turned on? Cancel muting by pressing the [SILENT CUE] button when the [SILENT CUE] button lights.
The key does not lower when
pressing the [SEMITONE -]
button.
(The key does not rise when
pressing the [SEMITONE +]
button)
Does lowering (raising) go beyond 1 octave? Keep the change to within 1 octave of the audio track’s original key.
rekordbox dj functions, such as
hot cue, loop, beat jump or beat
sync, cannot be used.
Is playback mode of rekordbox dvs set to
[Absolute]?
Set playback mode of rekordbox dvs to [Relative].
Settings changed in utility mode
do not work.
Did you quit utility mode without pressing the
rotary selector after changing the settings?
After changing the settings in utility mode, press the rotary selector to save the changes
in the unit.
The key sync function cannot
be used.
Does key information exist in the track
currently playing?
Perform the key detection of the track by operating rekordbox.
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