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36
3
Base on the test result, select Yes / No / Show Again.
Yes No Show Again
Do you still see the problem in this test photo?
If you need to see the photo again, click Show Again.
• You will see the following screen when you select Yes.
Self Diagnosis Complete
Contact the Samsung Call Center for assistance.
Please have the following information ready:
‐ Model Code: **************
‐ Software Version: *-*********-****.*
‐ S/N: **************
OK
• You will see the following screen when you select No.
Self Diagnosis Complete
If there are no issues with the test photo, it means that your monitor is working properly. To find
the problem, follow the troubleshooting steps below:
‐ Turn off the monitor, PC, and all other connected devices. Turn the monitor back on first, then
the PC and other devices.
‐ Update the operating system and graphics card driver to the latest version and restart your PC.
‐ Connect the monitor to another port of your PC or connected device.
‐ Reset the settings in 'System→Reset All'
It is recommended that you use the cable provided at purchase.
OK
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