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49-60647 Rev. 8 43
Troubleshooting Tips...Before you call for service
Problem Possible Causes What To Do
Water on kitchen floor or on
bottom of freezer
Cubes jammed in chute. Poke ice through with a wooden spoon.
Hot air from bottom of
refrigerator
Normal air flow cooling motor. In the
refrigeration process, it is normal that
heat be expelled in the area under the
refrigerator. Some floor coverings are
sensitive and will discolor at these
normal and safe temperatures.
Refrigerator never shuts off
but the temperatures are OK
Adaptive defrost keeps compressor
running during door openings.
This is normal. The refrigerator will cycle off after the
door remains closed for 2 hours.
Refrigerator is beeping Door is open. Close door.
Door not closing properly Door gasket on hinge side sticking or
folding over.
Apply petroleum jelly on face of gasket
A door bin is hitting a shelf inside the
refrigerator.
Move the door bin up one position.
Actual temperature not equal
to Set temperature
Unit just plugged in. $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Door open for too long $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Warm food added to refrigerator $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Defrost cycle is in process $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Food isn’t thawing/chilling Packaging. ,QFUHDVHWLPHRUUHSDFNDJHLQSODVWLF
Wrong weight selected. Select a larger weight.
Item with high fat content. Select a larger weight.
Not using Chill/Thaw tray. Place items on tray and allow space in between items
for better airflow.
SelectTemp or Beverage
Center feature is not working
Refrigerator compartment temperature
control is set at warmest setting.
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the SelectTemp and Beverage Center features are
disabled when the refrigerator temperature control is
set at the warmest setting.
Beverage Center feature turns off after
six months of continuous operation.
Press Beverage Center pad to restart.
While QuickFreeze™ is
enabled, the actual freezer
temperature may drop as low
as –3°F (–19°C)
This is normal.
TROUBLESHOOTING TIPS
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