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42 49-60647 Rev. 8
TROUBLESHOOTING TIPS
Problem Possible Causes What To Do
Cube dispenser does not
work (on some models)
Icemaker or water supply turned off. Turn on icemaker or water supply.
Ice cubes are frozen to icemaker feeler
arm.
Remove cubes.
An item is blocking or has fallen into
the ice chute inside the top bin of the
freezer.
Remove any item that might be blocking, or has fallen
into the chute.
Irregular ice clumps in storage
container.
Break up with fingertip pressure and discard remaining
clumps.
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a colder setting, one position at a time, until clumps do
not form.
Dispenser is LOCKED. Press and hold the Lock or Lock Controls pad for 3
seconds.
Water has poor taste/odor (on
some models)
Water dispenser has not been used for
a long time.
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Water in first glass is warm
(on some models)
Normal when refrigerator is first
installed
Wait 24 hours for the refrigerator to completely cool
down.
Water dispenser has not been used for
a long time.
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Water system has been drained. Allow several hours for replenished supply to chill.
Water dispenser does not
work (on some models)
Water supply line turned off or not
connected.
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Water filter clogged. Replace filter cartridge or remove filter and install plug.
Air may be trapped in the water system. Press the dispenser arm for at least two minutes.
Dispenser is LOCKED. Press and hold the Lock or Lock Controls pad for 3
seconds.
Water spurting from
dispenser
Newly-installed filter cartridge. Run water from the dispenser for 3 minutes (about 1
1
/2
gallons).
Water is not dispensed (on
some models) but icemaker
is working
Water in reservoir is frozen. Call for service.
Refrigerator control setting is too cold. Set to a warmer setting.
No water or ice cube
production
Supply line or shutoff valve is clogged. Call a plumber.
Water filter clogged. Replace filter cartridge or remove filter and install plug.
Dispenser is LOCKED. Press and hold the Lock pad for 3 seconds.
CUBED ice was selected but
CRUSHED ice was dispensed
(on some models)
Last setting was CRUSHED ice. A few cubes were left in the crusher from the previous
setting. This is normal.
Refrigerator has odor Foods transmitting odor to
refrigerator.
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replace every three months.
Interior needs cleaning. See Care and cleaning.
Moisture forms on outside of
refrigerator
Not unusual during periods of high
humidity.
Wipe surface dry.
Moisture collects inside (in
humid weather, air carries
moisture into refrigerator
when doors are opened)
Too frequent or too long door
openings.
This is normal for the beverage center.
Due to the higher himidity in the
refrigerator, you may on occasion
experience fog or small amounts
of moisture in the refrigerator
compartment
This is normal and may come and go as different food
loads and environmental conditions change. Wipe dry
with a paper towel if desired.
Interior light does not work No power at outlet. Replace fuse or reset the breaker.
Light bulb burned out. See Replacing the light bulbs.
For LED lights Call Service.
Troubleshooting Tips...Before you call for service
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