What do I do if the part I need is no longer available?

Parts - If a service part or accessory is no longer available, there is not a compatible part we can substitute. - You may be able to locate the part through another source. Check for an authorized GE Appliances Parts distributor in your area who may still have the item in inventory. You may also be able to find the part by conducting an online search using the part number. Some online parts distributors or other sites that sell used or refurbished parts may still have the item in stock. - If you are unsure which part number you need, locate the model number of your appliance and find your model on our Parts and Accessories web site. From there you will be able to access assembly diagrams that identify replacement parts from each section of the appliance. If you are unable to locate your model number or find it on our Parts and Accessories site, please Contact Us for guided assistance. Appliances - When an appliance is no longer manufactured, there is always a remote possibility it could still be in stock in a dealer's inventory. Since we are unable to confirm which models remain in stock at dealer sites, use our Where to Buy site for a listing of dealers near you to contact. If the model you would like is not available with any of those dealers, try expanding your search area. - Our site provides specifications and product information on many of our appliances that are no longer manufactured. If you cannot find your model on our site, Contact Us for assistance. We can often help provide the specifications you need, or even assist you with finding a comparable model. Publications - Appliances that are 20+ years old may have limited literature availability (owner's manuals, installation instructions, energy guide labels, templates, and wiring diagrams). If you are unable to find literature for your model on our site, Contact Us for assistance. In some cases, we may be able to locate the materials.

Where should returned, damaged, or unneeded parts and accessories be shipped?

In order to return damaged or unneeded parts, you need to complete the online returns process and get a Return Materials Authorization (RMA) number. Through this process, you will be given instructions on how to return the item, including the return shipping address. A RMA number is required for a return and must be visible on the return package or the return will not be processed.

Is there a time limit on returning a part or accessory?

Parts and accessories may be returned for credit up to 90 days from the date the part or accessory was shipped to you from our warehouse. Returns need at least one billing cycle (30 days) to be processed before your account can be credited. - 30 Day Return Policy Items may be returned within 30 days from the date they were shipped from our warehouse without a restocking fee. - 31-90 Day Return Policy Items may be returned within 31-90 days from the date they were shipped from our warehouse. A $15 restocking fee will be charged. - Over 90 Day Return Policy Items that were shipped more than 90 days ago cannot be returned.

User Manual GE Hotpoint® HCM5SMAWW 5.1 Cu. Ft. Manual Defr

GE Hotpoint® HCM5SMAWW 5.1 Cu. Ft. Manual Defrost Chest Freezer - Use Manual - Use Guide PDF.
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User Manual

User Manual - (English, French, Spanish)
Quick Specs - (English)

Energy Guide

Energy Guide - (English)

Table of contents

USING THE FREEZER
CARE AND CLEANING
TROUBLESHOOTING

Use Manual Freezer

USING THE FREEZER

Operation

Starting the Freezer

Clean the inside of the freezer with a mild solution of baking soda and water (see Care and Cleaning).
Connect cord to power outlet.
Make sure the temperature control is set at 4 (recommended setting) between 1 (least cold) to 7 (coldest).
Allow freezer to operate for at least 6 to 8 hours before placing food inside.

Features

Controls

A. Interior Drain Plug (not shown)

B. Vinyl Coated Wire Basket

C. Power Indicator - green light

D. Temperature Control Adjustment

E. Exterior Drain Plug

The control, located on the front of the freezer cabinet, is an adjustable dial with temperature settings ranging from 1 (least cold) to 7 (coldest) and Off.

Turn the temperature control dial to 4 (recommended setting).
Allow the freezer to cool for several hours before adding food.

Adjusting the temperature

Adjust the control dial to one of the adjacent settings 3 (less cold) or 5 (colder).
NOTE: Except when starting the freezer, do not adjust the control more than one setting at a time.
Wait 24 hours between adjustments for the freezer temperature to stabilize.

Recommended Grounding Method

A 115 Volt, 60 Hz, AC only, 15- or 20-amp fused, grounded electrical supply is required. It is recommended that a separate circuit serving only your freezer be provide. Use an oulet that cannot be turned off by a switch. Do not use an extension cord.

POWER INDICATOR

The Power Indicator illuminates when the freezer is properly connected to electrical power.

IMPORTANT: Turning the control dial to OFF does not disconnect the freezer from the power supply. Even when Cooling is turned Off, the Power Indicator will remain illuminated as long as the freezer is plugged into an outlet.

Sliding Basket

Store small packages in the basket to avoid losing them in the bottom of the freezer. The basket can be moved from side to side or it can be removed when loading or unloading the food below it.

To remove basket, lift it straight up and out. To replace basket, lower basket back into place.

Defrosting Instruction

In most climates, defrosting will be necessary only about twice a year.

To have your freezer operate most efficiently, do not permit more than 1/4" (6mm) thickness of frost on average to accumulate on the walls average, to accumulate on the walls.

To remove frost, scrape with a plastic or wood spatula or scraper.

Do not use an ice pick, metal, or sharp-edged instrument as it may damage or scratch the freezer.

Do not use boiling water as it may damage the freezer.

Do not use any electrical device in defrosting your freezer.

For Complete Defrosting

Turn the temperature control to far left OFF setting and unplug the freezer
Remove all food and place it in corrugated boxes, insulated bags, picnic coolers, etc. Use the towels and newspapers for insulation as needed. newspapers for insulation as needed.
Place a tray (not included) in front of the freezer, beneath the exterior drain plug to collect the water. Pull out the drain plug about 1" (2.5 cm) until the drain hole on the plug shows completely. Turn the drain plug clockwise until the arrow is pointed down. Unscrew counterclockwise to remove the indicator drain plug. This allows the water to flow out into the tray.
NOTE: Water that has accumulated at the bottom of the freezer during defrosting will drain into the tray.Monitor the tray under the drain to avoid overflow.
With the lid open, you may choose to use pans of hot tap water (less than 120º F[49° C]) to speed defrosting. Directing air from an electric fan into the freezer will also help. Do not place fan or any electrical device in the freezer. Remove large pieces before they melt.
Wipe water from walls with a towel or sponge.
After defrosting, clean the inside of the freezer (see Care and Cleaning).
Replace the drain plugs.
Plug in the freezer. Return the temperature control to its previous position and return food to the freezer.

See other models: JVX5300DJ1BB JTP95WA4WW AET05LPL1 JVM3660SF001 JB968SK1SS

WARNING: Freezer must be unplugged to avoid electrical hazard from power source when defrosting unit.

CARE AND CLEANING

Cleaning Your Freezer

Outside

Protect the paint finish. The finish on the outside of the freezer is a high quality, baked-on paint finish. With proper care, it will stay new-looking and rust-free for years. Apply a coat of appliance polish wax when the freezer is new and then at least twice a year. Appliance polish wax also works well to remove tape residue from freezer surfaces.

Keep the finish clean. Wipe with a clean cloth lightly dampened with appliance polish wax or mild liquid dishwashing detergent. Dry and polish with a clean, soft cloth. Do not wipe the freezer with a soiled diswashing cloth or wet towel. Do not use scouring pads, powdered cleaners, bleach, or cleaners containing bleach.

NOTICE: Care should be taken in moving the freezer away from the wall. All types of floor coverings can be damaged, particularly cushioned coverings and those with embossed surfaces.

Inside

Clean the inside of your freezer at least once a year. We recommend that the freezer be unplugged before cleaning. If this is not practical, wring excess moisture out of sponge or cloth when cleaning in the vicinity of switches, lights or controls.

Use warm water and baking soda solution - about a tablespoon of baking soda to a quart of water. Rinse thoroughly with water and wipe dry. Do not use cleaning powders or other abrasive cleaners. DO NOT wash removable parts in a dishwasher.

An open box of baking soda in the freezer will absorb stale freezer odors. Change the box every three months.

CAUTION: Damp objects stick to cold metal surfaces. DO NOT touch interior metal surfaces with wet or damp hands.

In Case of Extended Power Failure

Keep freezer lid closed. Your freezer will keep food frozen for 24 hours provided warm air is not admitted.
If freezer is out of operation for 24 hours or more, add dry ice. Leave ice in large pieces. Add more ice as required.
CAUTION: Handling of dry ice can cause freezing of the hands—gloves or other protection is recommended.
If dry ice is not available, move food to a frozen food locker temporarily—until power is restored.

Preparing to Move

Turn the temperature control to OFF. Disconnect the power cord plug from the wall outlet. Remove foods, defrost (on Manual Defrost models) and clean the freezer.

Secure all loose items such as baskets by taping them securely in place to prevent damage.

Be sure freezer stays in upright position during actual moving and during transportation. The freezer must be secured during transportation to prevent movement. Protect outside of freezer with blanket.

Preparing for Vacation

To maintain freezer in operation during vacations, be sure your house power is not turned off. For sure protection of freezer contents, you may want to ask a neighbor to check the power supply and freezer operation every 24 hours.

For extended vacations or absences, you may prefer to move your frozen foods to a storage locker temporarily. If your freezer is to be left empty, disconnect power cord plug from wall outlet. To prevent formation of odors, place open box of baking soda in freezer and leave freezer lid open.

Save Money and Energy

The freezer should be located in the coolest area of the room, away from heat-producing appliances or heating ducts, and out of direct sunlight.
Let hot foods cool to room temperature before placing in the freezer. Overloading the freezer forces the compressor to run longer. Foods that freezer too slowly may lose quality or spoil.
Be sure to wrap foods properly, and wipe containers dry before placing them in the freezer. This cuts down on frost buildup inside the freezer.
Freezer baskets should not be lined with aluminum foil, wax paper or paper towels. Liners interfere with cold air circulation, making the freezer less efficient.
Organize and label food to reduce lid openings and extended searches. Remove as many items as needed at one time, and close the lid as soon as possible.

TROUBLESHOOTING

Problem	Possible Causes	What To Do
Freezer does not operate	Temperature control set to OFF position.	Turn the temperature control to a setting between 1 and 7.
	Freezer is unplugged.	Push the plug completely into the outlet.
	The fuse is blown/circuit breaker is tripped.	Replace fuse or reset the breaker.
Freezer starts/stops too frequently	Lid left open.	Check to see if package is holding lid open.
	Too frequent or too long lid openings.	Open the lid less often.
	Temperature control set too cold.	See About the operation of your freezer.
Freezer operates too long	Lid left open.	Check to see if package is holding lid open.
	Too frequent or too long lid openings.	Open the lid less often.
	Temperature control set too cold.	See About the operation of your freezer.
	Inadequate air circulation space around cabinet.	See Preparing to install the freezer.
	Room or outside weather is hot.	It’s normal for the freezer to work harder under these conditions.
	Freezer has been disconnected recently for a period of time.	It takes 6-8 hours for the freezer to cool down completely.
	Large amounts of warm or hot food have been stored recently.	Warm food will cause the freezer to run more until the desired temperature is reached
Noisy operation or cabinet vibrates	Floor may be weak, causing freezer to vibrate when compressor is on.	Check to make sure freezer is located on solid floor and use shims, as needed, to level the unit.
	Cabinet is not positioned solidly on floor.	See Preparing to install the freezer. Use shims, as needed, to level the unit.
	Freezer is touching the wall.	Level freezer or move slightly. See Level Freezer.
Freezer temperature too warm	Lid left open.	Check to see if package is holding lid open.
	Too frequent or too long lid openings.	Open the lid less often.
	Temperature control is set too warm.	Turn control to a colder setting. Allow several hours for thetemperature to stabilize.
	Large amounts of water or hot food may have been stored recently.	Wait until the freezer has had a chance to reach its selected temperature.
	Freezer has been disconnected recently.	Freezer requires 6-8 hours to cool down completely.
Foods defrosting	Temperature control set to OFFposition.	Turn the temperature control to a setting between 1 and 7.
	Freezer is unplugged.	Push the plug completely into the outlet.
	The fuse is blown/circuit breaker istripped.	Replace fuse or reset the breaker.
	Lid left open.	Check to see if package is holding lid open.
	Too frequent or too long lid openings.	Open the lid less often.
Freezer temperature too cold	Temperature control set too cold.	See About the operation of your freezer.
Moisture forms on outside of cabinet	Not unusual during periods of high humidity.	Wipe surface dry.
Moisture forms on outside of cabinet	Lid may not be seating properly, causing cold airfrom inside the freezer to meet warm moist air from the outside.	See Preparing to install the freezer.
Lid won’t fully close by itself	Package holding lid open.	Move package to a different location.
Slow starting time after being off	Built-in overload protection.	This is normal after being off.
Excessive frost buildup	Lid left open.	Check to see if package is holding lid open.
	Too frequent or too long lid openings.	Open the lid less often.
	Not unusual during periods of high humidity.	Wipe surface dry.
Freezer external surface temperature is warm	The external freezer walls can be as much as 30°F(16.7° C) warmer than room temperature.	This is normal while the compressor works to transfer heat from inside the freezer cabinet.
Louder sound levels when ever freezer is on	Modern freezers have increased storage capacity and more stable temperatures. They require a high-efficiency compressor.	This is normal. When the surrounding noise level is low, you might hear the compressor running while it cools the interior.
Higher sound levels when compressor comes on	Freezer operates at higher pressures during the start of the ON cycle.	This is normal. Sound will level off or disappear as freezer continues to run.
Popping or cracking sound when compressor comes on	Metal parts under go expansion and contraction, as in hot water pipes.	This is normal. Sound will level off or disappear as freezer continues to run.
Bubbling or gurgling sound, like boiling water	Refrigerant (used to cool freezer) is circulating throughout the system.	This is normal.
Moisture forms on inside freezer walls	Weather is hot and humid, which increases internal rate of frost buildup.	This is normal.
	Lid may not be seating properly.	See Preparing to install the freezer.
	Lid is kept open too long, or is opened too frequently.	Open the lid less often.
Odors in freezer	Interior needs to be cleaned.	Clean interior with sponge, warm water and baking soda.
Odors in freezer	Foods with strong odors are in the freezer.	Cover the food tightly.

Normal Operating Characteristics

These things are normal and do not indicate a need for service.

A warm cabinet exterior as the refrigeration system transfers heat from the inside to the outside through the exterior cabinet walls.
The sound of the high-efficiency compressor motor.

User Manual GE Hotpoint® HCM5SMAWW 5.1 Cu. Ft. Manual Defrost Chest Freezer