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26
EN
No. Malfunction Possible Causes Solutions
1 DEEBOT is not charging.
DEEBOT is not switched ON. Switch ON DEEBOT.
DEEBOT has not connected to the Docking
Station.
Be sure that the robot’s Charging Contacts have connected
to the Docking Station Pins.
The Power Cord is not connected to the
Docking Station.
Make sure the Power Cord is rmly connected to the
Docking Station.
The Docking Station is not connected to the
power supply.
Make sure the Docking Station is connected to the power
supply.
The battery is completely discharged. Please contact Customer Care for help.
2
DEEBOT cannot return to the
Docking Station.
The Docking Station is not correctly placed. Refer to section 3.2 to correctly place the Docking Station.
The Docking Station is not correctly connected. Make sure the Docking Station is correctly connected.
The Docking Station is manually moved during
the cleaning.
It is suggested not to move the Docking Station during the
cleaning.
DEEBOT is paused for more than 90 minutes.
It is suggested not to pause DEEBOT for more than 90
minutes.
DEEBOT did not start cleaning from the
Docking Station.
Make sure DEEBOT starts cleaning from the Docking
Station.
3
DEEBOT gets stuck while
working and stops.
DEEBOT is tangled with something on the
oor (electrical wires, curtains, carpet fringing,
etc.).
DEEBOT will try various ways to free itself. If it is
unsuccessful, manually remove the obstacles and restart.
DEEBOT might be stuck under furniture with an
entrance of similar height.
Please set a physical barrier, or set a Virtual Boundary in
the ECOVACS Home App.
6. Troubleshooting
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