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9TROUBLESHOOTING
TROUBLESHOOTING
PROBLEM SOLUTION
Freezer is not
operating
Check that the cord is plugged into the outlet properly and that the outlet is switched “on”.
Check with another appliance or lamp to see if the outlet has electrical supply.
Try adjusting the temperature control to a slightly “colder” position.
If there are odours
inside the freezer
The interior may need cleaning.
Some foods produce odours and should be covered.
Some containers and wrapping can cause odours.
Ask yourself if the odour started about the same time you started storing something unusual.
The lid will not
close
Check the storage level of frozen food.
Temperature on the
outside and rear
side of the freezer
is hot/warm
In normal operation, the freezer transfers heat from inside to outside of the cabinet. It is
normal for the side and rear of the freezer to feel warm/hot while operating. This will be more
noticeable during start up and hot ambient conditions.
Power failure (due
to the failure of
external power
supply)
Do not open the lid. Frozen food should not be affected if the failure lasts for less than 20
hours. If the power is unavailable for longer, then the food should be removed and eaten
immediately or discarded.
The lid is difficult
to open
It is normal for the lid to be difficult to open just after you have closed it.
When you open the lid warm air enters the freezer and mixes with the cold air in the freezer,
after the lid is closed again the pressure inside the freezer decreases, creating a vacuum effect,
making the lid hard to open.
The pressure will equalise and allow the lid to be opened normally. Depending on the size of
your freezer, how full your freezer is, the time for the pressure to equalise can vary.
If you need to access your freezer more frequently and cannot wait for the pressure to
equalise, using the ice scraper supplied, gently force the scraper between the seal and the top
of the freezer, then rotate the scraper down to lift the seal, you should hear air being drawn
into the freezer.
The lid will now open with ease.
What to do before calling for service
Here are some easy checks you can make yourself before you call for service. You may easily locate the problem and
save yourself the inconvenience, time, and money of a service call.
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