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13
Before You Call
CONCERN POTENTIAL CAUSE COMMON SOLUTION
Longer sound levels
when compressor
comes on.
Freezer operates
at higher pressures
during the start of the
ON cycle.
This is normal. Sound will level o or
disappear as freezer continues to run.
Popping or cracking
sound when compres-
sor comes on.
Metal parts undergo
expansion and
contraction, as in hot
water pipes.
This is normal. Sound will level o or
disappear as freezer continues to run.
Bubbling or
gurgling sound, like
water boiling.
Refrigerant (used
to cool freezer) is
circulating throughout
the system.
This is normal.
Vibrating or
rattling noise.
Freezer is not level. It
rocks on the oor when
it is moved slightly.
Floor is uneven or
weak. Freezer rocks
on oor when it is
moved slightly.
Freezer is touching
the wall.
Level the unit. Refer to “Leveling” in the First
Steps Section.
Ensure oor can adequately support freezer.
Move freezer slightly. Refer to “Leveling”
in the First Steps Section after moving if
necessary.
WATER/MOISTURE/FROST INSIDE FREEZER
Moisture forms on
inside freezer walls.
Weather is hot
and humid, which
increases internal rate
of frost build-up.
Lid may not be
seating properly.
Lid is kept open too
long, or is opened
too frequently.
This is normal.
See “LID PROBLEMS” in Before You Call Section.
Open the lid less often.
WATER/MOISTURE/FROST OUTSIDE FREEZER
Moisture forms on
outside of freezer.
Lid may not be
seating properly,
causing the cold air
from inside the freezer
to meet warm moist
air from outside.
See “LID PROBLEMS” in Before You Call
Section.
ODOR IN FREEZER
Odors in freezer Interior needs to
be cleaned.
Foods with strong odors
are in the freezer.
Clean interior with sponge, warm water, and
baking soda.
Cover the food tightly.
LID PROBLEMS
Lid will not close. Freezer is not level.
It rocks on the oor
when it is moved
slightly.
Floor is uneven or
weak. Freezer rocks
on oor when it is
moved slightly.
This condition can force the cabinet out of
square and misalign the lid and lid seal. Refer
to “Leveling” in the First Steps Section.
Refer to “Leveling” in the First Steps Section.
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