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USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Convert the file to a supported format. See
Entertainment (page 437).
The file format is not
supported by SYNC 3.
Update media index. See Settings (page
467).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound.
To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons.
Wi-Fi Issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connec-
tion.
Check for a poor Wi-Fi signal.Weak signal.
Use a unique name for your SSID, don’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
485
Explorer (TUB) Canada/United States of America, enUSA, Edition date: 201711, Fourth-Printing
SYNC™ 3
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