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English 29
Service
How to Obtain Service or Parts
To reach a service representative, see the contact
information at the front of the manual. Please be prepared
with the information printed on your product data plate
when calling.
Data Plate
The data plate shows the model and serial number. Refer
to the data plate on the appliance when requesting service.
The data plate location varies based on the oven model
and door hinge type:
• Single oven with bottom hinge: left hand side of door
trim.
• Double oven with bottom hinge: left hand side of door
trim of the lower oven cavity.
Self Help
Troubleshooting Chart
Use these suggestions before calling for service to avoid
service charges.
Oven Problem Possible Causes and Suggested Solutions
Oven door is locked and will not open,
even after cooling.
Turn the oven off at the circuit breaker and wait five minutes. Turn breaker back
on. The oven should reset itself and will be operable.
Oven is not heating. Check circuit breaker or fuse box to your house. Make sure there is proper
electrical power to the oven. Be sure oven temperature has been selected.
Oven is not cooking evenly. Refer to cooking charts for recommended rack position. Check "Getting the
Most Out of Your Appliance" for tips and suggestions.
Baking results are not as expected. Refer to cooking charts for recommended rack position. Check "Getting the
Most Out of Your Appliance" for tips and suggestions. Adjust oven calibration if
necessary. See "Oven Temperature Offset" under "Settings Menu Options".
Food takes longer to cook than
expected.
The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See
"Oven Temperature Offset" under "Settings Menu Options".
Food is overcooked. The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See
"Oven Temperature Offset" under "Settings Menu Options".
Oven light is not working properly. Replace or reinsert the light bulb if loose or defective. Touching the bulb with
fingers may cause the bulb to burn out.
Oven light does not turn off. Check for obstruction in oven door. Check to see if hinge is bent.
Cannot remove lens cover on light. There may be soil build-up around the lens cover. Wipe lens cover area with a
clean, dry towel prior to attempting to remove the lens cover.
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