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9
Rectifying faults
Malfunctions often have simple explanations. Please read the
following notes before calling the aftersales service.
If - flashes in the hotplate indicators: If - flashes in the hotplate indicators when the appliance is
connected to the mains or following a power cut, the
electronics are malfunctioning. To acknowledge the fault, briefly
cover the controls with your hand.
After-sales service
Our after-sales service is there for you if your appliance should
need to be repaired. We are committed fo find the best solution
also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD
number (production number) of your appliance when
contacting the after-sales service. The rating plate bearing
these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is
not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Test dishes
This table has been produced for test institutes to facilitate the
testing of our appliances.
The data in the table refers to our accessory cookware from
Schulte Ufer (4-part induction pot set HEZ 390042) with the
following dimensions:
■ Saucepan dia.16 cm, 1.2 litres, for 14.5 cm dia. single-circuit
hotplate
■ Cooking pot dia. 16 cm, 1.7 litres, for 14.5 cm dia. single-
circuit hotplate
■ Cooking pot dia. 22 cm, 4.2 litres, for 18 cm dia. or 17 cm
dia. hotplate
■ Frying pan dia. 24 cm, for 18 cm dia. or 17 cm dia. hotplate
Display Fault Measure
Blank There is no power supply. Check the household fuse for the appliance. Check whether there is a
power cut by trying other electronic appliances.
All displays
flash
The controls are damp or an object is
resting on them.
Dry the controls or remove the object.
”ƒ
The electronics have overheated and
have switched off the corresponding
hotplate.
Wait until the electronics have cooled down sufficiently. Then touch a con-
trol for the hotplate.
”…
The electronics have overheated and
have switched off all hotplates.
Wait until the electronics have cooled down sufficiently. Then touch any
control.
”‰
The hotplate was in operation for too
long and has switched itself off.
You can switch the hotplate back on again immediately.
GB 0344 892 8979
Calls charged at local or mobile rate.
IE 01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Heating up/bringing to boil Ongoing cooking
Test dishes Heat setting Cooking time (min:sec) Lid Ongoing cooking
setting
Lid
Melting chocolate
Cookware: saucepan
Cooking chocolate (e.g. Dr. Oetker dark
chocolate, 150 g) on 14.5 cm dia. hot-
plate
---1.No
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