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49-80765 Rev. 3 23
TROUBLESHOOTING TIPS
Troubleshooting Tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem Possible Cause What To Do
Surface units do not
work properly or
flashing power setting.
Improper cookware being used. :URQJSDQW\SH8VHDPDJQHWWRFKHFNWKDWFRRNZDUHLVLQGXFWLRQ
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size for the element being used. See the Pan size and shape section.
Pan is too small. Pan size is below the minimum size for the element. See the Pan
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Pan not positioned correctly. Center the pan in the cooking zone.
Pan is not in full contact with glass surface. Pan must be flat.
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be low.
Cover pan with a lid until desired heat is obtained.
A fuse in your home may be blown or the
circuit breaker tripped.
Replace the fuse or reset the circuit breaker.
Cooktop controls improperly set. Check to see that the control is set properly. Press On then + or -
Surface unit setting
changed or turned off
unexpectedly.
High cooktop temperature. Allow the internal fan to cool the cooktop. Check if pan boiled dry.
Scratches (may appear
as cracks) on cooktop
glass surface.
Incorrect cleaning methods being used. Scratches are not removable. Tiny scratches will become less visible
in time as a result of cleaning.
Cookware with rough bottoms being used
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between the cookware and the surface
of the cooktop. Cookware has been slid
across the cooktop surface.
To avoid scratches, use the recommended cleaning procedures.
Make sure bottoms of cookware are clean before use, and use
cookware with smooth bottoms.
Areas of discoloration
on the cooktop.
Food spillovers not cleaned before next
use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
cooktop.
This is normal. The surface may appear discolored when it is hot.
This is temporary and will disappear as the glass cools.
Plastic melted to the
surface.
Hot cooktop came into contact with plastic
placed on the hot cooktop.
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the Cleaning the glass cooktop section.
Pitting (or indentation)
of the cooktop.
Hot sugar mixture spilled on the cooktop. Call a qualified technician for replacement.
My new oven doesn't
cook like my old one.
Is something wrong
with the temperature
settings?
Your new oven has a different cooking
system from your old oven and therefore
may cook differently than your old oven.
For the first few uses, follow your recipe times and temperatures
carefully. If you still think your new oven is too hot or too cold, you
can adjust the temperature yourself to meet your specific cooking
preference. See the Special Features section. NOTE: This adjustment
affects Bake, and Convection Bake temperatures; it will not affect Broil
or Clean.
Food does not bake
properly.
Oven controls improperly set. See the Cooking Modes section.
Rack position is incorrect or rack is not
level.
See the Cooking Modes section and Cooking Guide.
Incorrect cookware or cookware of
improper size being used.
See the Cookware section.
Oven temperature needs adjustment. See the Special Features section.
Ingredient substitution. Substituting ingredients can change the recipe outcome.
Food does not broil
properly.
Oven controls improperly set. Make sure you select the appropriate broil mode.
Improper rack position being used. See Cooking Guide for rack location suggestions.
Food being cooked in a hot pan. Make sure cookware is cool.
Cookware not suited for broiling. 8VHDSDQVSHFLILFDOO\GHVLJQHGIRUEURLOLQJ
Aluminum foil used on the broiling pan and
grid has not been fitted properly and slit as
recommended.
If using aluminum foil conform to pan slits.
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low.
Preheat the broil element for 10 minutes.
Oven temperature too
hot or too cold.
Oven temperature needs adjustment. See the Special Features section.
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