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SECTION 3 CONSUMER INFORMATION
9
SECTION 3
ALTERNATIVE DISPUTE RESOLUTION
Our internal consumer assistance process will make every
effort to resolve every customer concern in a satisfactory
manner. We realize, however, that mutual agreement on
some issues may not be possible. To ensure that you have
had an opportunity to have your concern fully reviewed,
Hyundai Motor America provides an Alternative Dispute
Resolution (arbitration) program. We offer the program
through:
BBB AUTO LINE
Alternative Dispute Resolution Division
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
1-800-955-5100
This service is provided at no cost to you and is part of our
effort to provide you with an impartial third-party organization
to equitably resolve your concerns.
AUTO LINE will perform arbitration services on disputes involving
Genesis branded vehicles with an alleged nonconformity, defect,
or decient warranty performance, as may be required by state or
federal law.
NOTE: If your state law requires written notification to the
manufacturer please write:
Genesis Customer Care
PO Box 20850
Fountain Valley, CA 92728
844-340-9741
To begin the Alternative Dispute Resolution (arbitration)
process, simply call the Council of Better Business Bureaus
at 1-800-955-5100 and you will be sent a Customer Claim
Form, along with a handbook describing how BBB AUTO
LINE works. Time and mileage limitations may apply. Please
refer to the Owner’s Handbook Supplement for additional
information regarding eligibility requirements in your state.
IMPORTANT: You must use BBB AUTO LINE prior to seeking
remedies through a court action pursuant to the Magnuson-
Moss Warranty Act ("the Act"), except in Georgia, although
that option is still available to you. However, if you choose to
seek remedies that are not created by the Act, you are not
required to use BBB AUTO LINE, although that option is still
available to you. You must also use BBB AUTO LINE if you
are seeking remedies under the "Lemon Laws" of your state if
your state statute requires you to do so.
Genesis 17MY(Main).indd 9 2016-09-01 오후 3:05:38
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