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Lively Mobile Plus Charging Dock Magnetic Lanyard Clip Accessory
• Lively Mobile Plus – One-button Urgent Response device.
• Charging Dock – Easy, drop-in design means no fumbling with extra cords.
• Magnetic Lanyard – Wear your Lively Mobile Plus around your neck, safely (required for Fall Detection).
• Clip Accessory – Attach to your pocket, belt, purse or where convenient.
• User Guide – Everything you need to know about your Lively Mobile Plus.
INFO By design, there is no volume control. If you are in a location where the device’s sounds may be disruptive, you may want to turn off your device. Make sure to turn it back on afterward so that it is ready for any unsafe situation you may encounter. If you are in a noisy area, you may need to move the device closer to your ear or to your mouth when connected to 5Star or 9-1-1.
The Charging Dock
IMPORTANT! Do not place the Charging Dock in areas where it can get wet. If your device happens to get wet, please be sure to dry it before placing it into the Charging Dock. Failure to do so may cause an electrical shock or fire hazard. The Lively Mobile Plus is rated to be submerged in up to 3.3 feet of water for up to 30 minutes.
We’ve included a Charging Dock to make it easy for you to always have your Lively Mobile Plus fully charged and ready to go. The following will guide you through how to set up and use the Charging Dock with your device.
IMPORTANT! Your device is not ready for use until you hear “Welcome to 5Star” and the Service Indicator located in the middle of the Call Button is flashing green.
If you hear a voice prompt saying “Activation failed at step...”, take a note of what step number it failed and contact Customer Care at 1-800-463-5412.
INFO Your Lively Mobile Plus may not be fully charged after powering on for the first time. Be sure to place your Lively Mobile Plus in the Charging Dock until the Battery Indicator turns solid green.
1. Lower your Lively Mobile Plus in the Charging Dock until the Charging Contacts on both the device and the Charging Dock make contact. You will hear a tone from the Speaker indicating that the device is placed properly and charging.
2. The Battery Indicator on your Lively Mobile Plus will flash green during the charging process. Once fully charged, the Battery Indicator will remain solid green.
3. To remove your Lively Mobile Plus from the Charging Dock, simply grasp the device and lift it up and away from the Charging Dock. You will hear a tone from the Speaker indicating that it is no longer charging. Unless additional charging is required, the Battery Indicator on the device will turn off to save power.
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Always place your Lively Mobile Plus in the Charging Dock when you’re not using it so that it is always ready when you need it. We recommend charging each night when you go to bed. When the battery is low, the Battery Indicator will flash red and you will hear a tone reminding you to charge. The tone will repeat more frequently as the battery level decreases further. If the battery loses all of its charge, the device will power off. The Lively Mobile Plus will power back on shortly after being placed back into the Charging Dock. |
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INFO To protect the battery, the Lively Mobile Plus will automatically stop charging if the device temperature drops below 32°F or rises above 113°F. Charging will automatically resume when the device temperature returns to normal levels.
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The Battery Indicator is located above the Call Button on your Lively Mobile Plus. The Battery Indicator lets you know the status of your device’s battery level. Refer to the table below for the common light patterns you will see from the Battery Indicator. |
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| Color | Pattern | Meaning |
| Off | - | Battery does not require charging or the device is off |
| Green | Solid | Battery is fully charged and ready to use |
| Green | Flashing | Battery is charging |
| Red | Flashing | Battery is low and needs to be charged |
Press the Power Button briefly. The Service Indicator will turn green and the Battery Indicator will turn green. Alternatively, placing your Lively Mobile Plus into the Charging Dock will also turn on your device if it was previously turned off.
After a few moments, you will hear a tone and a voice prompt of “Welcome to Star.” The Service Indicator in the middle of the Call Button will begin flashing green indicating that the device is powered on and ready to use.
The Battery Indicator will be off to save power if the device does not require charging. If the Battery Indicator is flashing red, the battery level is low—place the device in the Charging Dock as soon as possible.
Press and hold the Power Button until you hear a tone and voice prompt of “Powering off.” The Service Indicator and Battery Indicator will turn solid red for a few seconds indicating that the device is turning off.
Your Lively Mobile Plus is completely off when both of these indicators turn off.
INFO We recommend keeping your Lively Mobile Plus powered on at all times, as well as charging it every night, so you can always have immediate access to help in an uncertain or unsafe situation.
Potential emergency situations:
General assistance or cautious situations:
Though we have listed typical use scenarios, if you’re ever in doubt call 5Star Service and a highly-trained 5Star Agent will assist you.
Your device is completely mobile and is powered by America’s most reliable nationwide network. You can use your Lively Mobile Plus at home or on the go, wherever you have cellular service.
The Lively Mobile Plus is also waterproof so you don’t have to worry about using it in the shower, while washing the dishes or during that unexpected rain.
IMPORTANT!
Coverage and service are not available everywhere. You will not be able to make Star or 9-1-1 calls when cellular service is not available.
The Lively Mobile Plus is rated to be submerged in up to 3.3 feet of water for up to 30 minutes. In the event your device becomes wet be sure to dry it as soon as possible, especially before placing into the Charging Dock.
Your Lively Mobile Plus comes with 24/7 access to 5Star Service. Trained in CPR and other emergency procedures, IAED-Certified 5Star Agents will confirm your location using patented GPS technology, evaluate your situation and get you the help you need.
To Call 5Star:
If Your Call to 5Star Requires 9-1-1 Assistance
If you call 5Star and the 5Star Agent determines that you need emergency assistance, the Agent will connect you directly to 9-1-1 emergency services.
5Star Agents may provide emergency services or 9-1-1 Operators with information from your Personal Emergency Profile, such as your medications, allergies and personal contact numbers.
INFO To ensure our 5Star Agents always have your latest information, please regularly check your Personal Emergency Profile available at MyGreatCall. See “MyGreatCall” on page 48 for more information on how to manage your Personal Emergency Profile.
IMPORTANT! Test or Accidental Calls to 5Star
If you decide to test 5Star Service or accidentally place a call to 5Star, please wait on the line for an Agent to answer and advise them that you do not need assistance. If you hang up before speaking with an Agent, 5Star may treat the call as a potential emergency.
In addition to your 24/7 access to 5Star, your Lively Mobile Plus can also call 9-1-1 directly if you experience a critical emergency.
To Call 9-1-1:
If the person you were speaking with hangs up first, your Lively Mobile Plus will automatically end the call without the need to press the Call Button.
There are a few scenarios when you may receive an incoming call on your device:
When there is an incoming call, your Lively Mobile Plus will ring with an audible tone.
To Answer an Incoming Call:
If the person you were speaking with hangs up first, your Lively Mobile Plus will automatically end the call without the need to press the Call Button.
i INFO The Lively Mobile Plus can only receive incoming calls from 9-1-1 Operators or 5Star Agents.
With certain GreatCall Health & Safety Packages, you have access to Urgent Care. Urgent Care provides you with unlimited health advice from experienced, registered nurses in English or Spanish, 24-hours a day, 7-days a week.
To Access a Live Nurse:
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The Service Indicator, located in the middle of the Call Button, will flash to indicate the status of your cellular service. This Service Indicator will let you know whether or not you have cellular coverage and if the device is powered on and ready to use. Refer to the table below for the common light patterns you will see from the Service Indicator. |
| Color | Pattern | Meaning |
| Green | Flashing | Good cellular coverage and ready to use |
| Red | Flashing | No cellular coverage, try another location |
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Clip Accessory The included Clip Accessory allows you to attach your Lively Mobile Plus to things like your purse, belt or pocket. To attach the Clip Accessory, slide the Lively Mobile Plus down into the accessory as shown in the illustration.
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IMPORTANT! Fall Detection Service is temporarily disabled when you use your Lively Mobile Plus with the included Clip Accessory. Fall Detection Service will be reenabled when removed from the Clip Accessory and used with the included Magnetic Lanyard.
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Magnetic Lanyard The included Magnetic Lanyard allows you to wear your Lively Mobile Plus around your neck. To attach the Magnetic Lanyard, thread the lanyard through the Lanyard Slot at the top of the device. The Magnetic Lanyard features a magnetic clasp for easy fastening around your neck. To unfasten, simply hold the lanyard from each side of the magnetic clasp and pull apart. To fasten, align the magnetic clasp ends until they snap together. |
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Using Other Lanyard Accessories
If you are subscribed to Fall Detection Service, the Lively Mobile Plus must be used with the included Magnetic Lanyard. This lanyard was designed with a specific length to allow the Lively Mobile Plus to accurately detect a fall.
If you are not subscribed to Fall Detection Service, other third-party lanyard accessories can be used if they provide you additional comfort.
IMPORTANT!
If you are subscribed to Fall Detection Service, the Lively Mobile Plus must be used with the included Magnetic Lanyard around your neck to accurately detect a fall.
Using patented algorithms and the built-in accelerometer, your Lively Mobile Plus can evaluate sudden changes in your body movement, in relation to your physical activity and posture, to identify falls.
The Fall Detection algorithm has been calibrated for use with the Magnetic Lanyard while worn around your neck. Because the accuracy of Fall Detection depends on the device’s orientation on your body, the Magnetic Lanyard is required to be used at all times. Using a Fall Detection-enabled Lively Mobile Plus without the Magnetic Lanyard is not recommended and will negatively impact the accuracy of Fall Detection.
INFO The Fall Detection service is only available on the Ultimate Health & Safety Package. If you are interested in the additional protection of Fall Detection, please call us at (800) 463-5412.
Fall Detection is ready to use if when powering on your Lively Mobile Plus you hear "Welcome to 5Star, Fall Detection enabled.”
If you hear “Welcome to 5Star, Fall Detection NOT enabled” when powering on your Lively Mobile Plus, you are not protected by Fall Detection service.
IMPORTANT!
The Fall Detection service is not enabled unless you hear “Welcome to 5Star, Fall Detection enabled,” when you turn on your Lively Mobile Plus.
If you do not hear this and you believe it may be a mistake, please contact Customer Service at (800) 463-5412.
Ensure you have attached the included Magnetic Lanyard to your Lively Mobile Plus. See “Using the Included Accessories” on page 34.
Fall Detection only works accurately when your Lively Mobile Plus is worn around your neck using the Magnetic Lanyard. Using your Lively Mobile Plus without the Magnetic Lanyard is not recommended and will negatively impact the accuracy of the Fall Detection service. Fall Detection Service is temporarily disabled when you use your Lively Mobile Plus with the included Clip Accessory. Fall Detection Service will be re-enabled when removed from the Clip Accessory and used with the included Magnetic Lanyard.
IMPORTANT! The Magnetic Lanyard is designed specifically to work with your Lively Mobile Plus and must be used to accurately detect a fall.
If your Lively Mobile Plus detects a fall, it will play an audio message “Fall detected. Calling 5Star. Press button to cancel.” You will have a few seconds to cancel the call.
If you fall and DO NOT hear “Fall detected. Calling 5Star. Press button to cancel,” press the Call Button to immediately connect you to 5Star Urgent Response. The Fall Detection service does not work when your Lively Mobile Plus is powered off.
IMPORTANT!
Fall Detection Service is temporarily disabled when you use your Lively Mobile Plus with the included Clip Accessory. Fall Detection Service will be re-enabled when removed from the Clip Accessory and used with the included Magnetic Lanyard.
GreatCall Fall Detection is an optional enhancement service that works in conjunction with your 5Star Service and your Lively Mobile Plus. The service is designed to be used with the included Magnetic Lanyard. The service works best when the device is worn around the neck. Using patented and clinically validated algorithms, the service detects falls and alerts 5Star Service that you need help. You will have an opportunity to cancel the call to 5Star Service if you do not need assistance. We cannot guarantee that the service will always accurately determine a fall.
MyGreatCall allows you to easily and securely manage your 5Star account and Personal Emergency Profile online. If you haven’t set up a MyGreatCall account yet, you will need to register by navigating to MyGreatCall on your computer’s web browser and following the easy instructions.
Once registered, you can go to MyGreatCall any time to:
Your Personal Emergency Profile (PEP) provides our 5Star Agents with important information that will be critical in assisting you in uncertain or unsafe situations.
The more information you provide, the better we can assist you. You can start with basic information and return later to MyGreatCall to easily update or add more information. It is a good idea to periodically review your information to be certain it’s still accurate.
Typical information you provide will include:
If you do not have access to MyGreatCall, you will be able to provide us with your PEP details securely by fax or mail. A PEP form will be included in your Lively Mobile Plus Welcome Kit, which you will receive in the mail within a few weeks after you activated your service.
INFO The 5Star Service and Personal Emergency Profile are limited to one user per subscription and cannot be shared with another person. The profile information you provide is personal to you and could be critical in assisting you in an emergency
You can confirm that your Lively Mobile Plus is functioning properly by using the automated “Test Call” feature within MyGreatCall. Make sure you have your Lively Mobile Plus in-hand before initiating a Test Call so that you can answer when it rings. Please be patient as the Test Call can take several minutes before your Lively Mobile Plus will begin ringing.
When your Lively Mobile Plus begins to ring, press and release the Call Button to answer. The call will automatically end once the Test Call message has completed.
INFO If you press the Call Button to make a test call, please wait on the line for a friendly 5Star Agent to answer and advise them that you are making a test call. If you hang up beforehand, they’ll treat the call as a potential emergency.
If you have lost or misplaced your Lively Mobile Plus, a special tone can be played to help you find it. Simply use the “Ping My 5Star” feature found on MyGreatCall to send a distinctive tone to your Lively Mobile Plus. The “Ping My Star” tone will play for a limited time and then stop.
If you find your Lively Mobile Plus while the special tone is playing, press and release the Call Button to stop the tone.
With select GreatCall Health & Safety Packages you can view the last known location of your Lively Mobile Plus on a map by using GreatCall Link found at MyGreatCall. Not only will you be able to use an interactive map to locate your device, you can also allow family to connect with your device and view key information through their smartphone.
The GreatCall Link smartphone app allows your family to:
