NOTE

01 Home screen
02 Soft buttons
01 Home screen

01 Apps & Widgets
• Tap a desired app or widget to launch it.
• Tap and hold an app or widget to enter Edit mode. A grid appears. In Edit mode, you can drag and drop an app or widget to a new position on the grid. When you move the app or widget to a new grid location, the location turns grey if it is available. If it is not available, it turns red.
• You can add an app or widget that has been removed from the Apps list.
02 Status bar
• Displays the status of various functions. (Refer to the following Icon descriptions table.)
Icon descriptions

02 Soft buttons

01 Bixby
- Tap to use Bixby.
02 Task Manager
- Tap to open the Task Manager.
- See the Task Manager section for details.
03 Home
- Tap to open the Home screen.
04 Return
- Tap to return to the previous screen.
05 Notification
- Tap to display the Quick Panel.
06 Hide/Show
- Tap to hide or show Soft buttons.
- The Hide/Show button only appears when an app is active.
To access Fridge Manager, swipe the Home screen to the left, and then tap the Fridge Manager widget.


The Fridge Manager is a graphical representation of your refrigerator. The top half represents the refrigerator compartment, the bottom left the freezer compartment, and the bottom right the FlexZone. The temperature or mode settings for each are displayed over each section.
Fridge Manager At a Glance
01 Temperature
Change the set temperature in the fridge, freezer, and FlexZone. You can also turn on and turn off the refrigerator's Power Cool function and the freezer's Power Freeze function.
- Power Freeze speeds up the freezing process at maximum fan speed. The freezer keeps running at full speed for several hours and then returns to the previous temperature.
- To freeze large amounts of food, activate Power Freeze at least 20 hours before putting food in the freezer.
NOTE Using Power Freeze increases power consumption. Make sure you turn it off so the freezer returns to its previous temperature if you do not need it any longer.
02 Special Features
View a short explanation of some of the refrigerator's special features.
03 Fridge Settings
Change many of the fridge's settings including settings for ice making, the door alarm, and the temperature units (°F or °C). See the next page for details.
04 External Conditions
Displays the external (ambient) temperature and humidity.
NOTE
The displayed conditions may differ from the actual temperature and humidity.
NOTE
Also displayed is the Ice Maker off (ice making off) indicator at the top, center. When the indicator displays Ice Maker off, the refrigerator's ice maker is turned off.
| Ice Maker (applicable models only) | Turns the icemaker on and off. Tap and drag the button to turn on or off. Note that if the ice bucket is full of ice, the refrigerator does not start making ice when you turn on the icemaker, but displays the Ice Full indicator on the main screen. If you hold down the dispenser lever for 5 seconds, the Ice Maker Off status changes to Making ice. If you hold down the dispenser lever for 5 seconds, the Ice Maker Off status changes to Ice Maker On. |
| Door Alarm | The door alarm sounds if you leave the door open. Tap and drag the button to turn on or off. |
| Temp. Unit | Switch the temperature scale between Celsius and Fahrenheit. Touch °F or °C to change the scale. |
| Water Filter (applicable models only) |
Provides a water filter replacement tutorial and lets you reset the water filter replacement indicator. Tap to open. NOTE • After installing the water filter, tap Water Filter, and then tap Reset. Tapping Reset re-initializes the function that measures the time remaining until the water filter needs to be replaced again. • If you tap Buy Filter, you will be directed to the website where you can purchase a water filter. |
| Self Check | Self Check is a self diagnoses function. Tap to open. Tap Start to run. |
| Energy Saver |
Tap and drag this button to turn Energy Saver mode on and off. The Energy Saver function automatically turns on when power is supplied to the refrigerator. Settings of Energy Saver may differ with the model. If condensation or water drops appear on the doors, turn the Energy Saver mode off. |
| Demand Response (applicable models only) | Works with the Smart Grid energy saving manager. Tap to open. Tap and drag the button to turn on or off. See the Smart Grid section in this manual for more information |
| Cooling Off |
Cooling Off mode (also called Shop mode), is designed for use by retailers when they are displaying refrigerators on the shop floor. In Cooling Off mode, the refrigerator’s fan motor and lights work normally, but the compressors do not run, and the refrigerator and freezer do not get cold. If Cooling Off is turned on, all cooling controls will turn to OFF on the Fridge Manager. • To activate Cooling Off, tap Activate > Proceed from Cancel/Proceed. • To deactivate Cooling Off, tap Deactivate > Proceed from Cancel/Proceed. |
| Connections | Wi-Fi | • Turn on or turn off a Wi-Fi connection. The current Wi-Fi network is listed first in the access point (AP) list. |
| Network Status | • You can check your Network Status by Selection of Network Status Menu. | |
| Bluetooth and Speaker |
• When the Speaker mode is on, you can listen to music and media on your mobile phone or tablet through Family Hub’s speaker. - Only one connected mobile phone or tablet is listed. • When the Speaker mode is off, you can search and connect to nearby Bluetooth-enabled devices. - Up to 4 recently paired Bluetooth devices are listed. - To add a new device when 4 paired devices are listed, first unpair a paired device from the device list. - Available devices are Bluetooth-enabled headsets, headphones, and speakers. |
|
| Easy Connection | • Easy Connection can be used with Samsung Smartphone apps, and allows you to connect your device to the same home Wi-Fi network that your smartphone is connected to. | |
| Display | Display | • You can set the screen brightness, wallpapers, auto wake-up, theme, screen timeout, and duration of the screen saver. |
| Clean screen mode | • Turn on so you can clean the screen without activating any apps. | |
| Sound | • Set the volume and equalizer and turn on or turn off the touch sound. | |
| Notifications | • You can turn on or turn off Preview of Notification. | |
| Profile | • You can add, edit, or delete a profile. | |
| Bixby |
• You can set the function that related with voice recognition. • Language and Voice Style : Set the language to communicate with Bixby and set the style of voice feedback. The selected language is applied only when you talk with Bixby. • Sound feedback : Change the sound feedback settings. • Voice wake-up : Set Bixby to wake up when it hears you say “Hi, Bixby”. You can also change the settings for the voice wake-up feature. • Voice ID : Change the Voice ID settings. You can also register and delete the Voice ID. • Privacy : Set to use Bixby’s interactive and customised services to enhance your experience. • About Bixby : View the Bixby version and legal information. |
|
| Security | • Enable or disable restrictions on Family Hub features and apps. | |
| Storage | • You can check saving storage of each app and check saving storage of Images. | |
| Language and Time | Language | • Select a preferred language. Available languages depend on the sales region. |
| Date and Time |
• Make sure the Auto update function is on with a proper Wi-Fi network connection. Open the fridge door and locate the display reset button on the inner side of the door. Press the button and press again to reset the display. Then, the date and time will be synced by the time server. • You can change the time zone through the Time zone menu. |
|
| About Family Hub | Device information |
• Make sure the Software Update function is on with a proper Wi-Fi network connection. • When updates are available, the Update button becomes active. When updates are complete, the refrigerator restarts automatically. • Legal information displays the Open Source License Agreement. Tap the list item to open the Open Source Announcement. |
| Restart and Factory Data Reset |
• You can restart Family Hub LCD by selection of Restart Button. • You can initialize Setting of Wi-Fi and Bluetooth by selection of Reset network Settings Button. • Tap Reset to restart the refrigerator by selection of Factory Data Reset button. All user data will be removed permanently. Data that will be removed includes account information, memos, photos, and user settings. CAUTION Once factory reset is complete, no user data can be recovered |
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| Help & Contact Us | Online Manual | • The online manual will walk you through various menus and apps that the refrigerator provides directly on the display. |
| Remote Management |
• Use Remote Management to allow a service representative to remotely diagnose problems and provide solutions. • Remote Management requires a Wi-Fi connection. • The Remote Management menu does not appear on models that do not support Remote Management. |
|
If the display is not working correctly, try resetting the display. This may resolve the problem.
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1. Open the right-side fridge door and locate the switch cover on the top right corner of the door.
2. Push up the cover to reveal the power switch.
3. Turn the switch off, and then turn it on again.
4. Reinsert the switch cover. You will hear a click when the cover is in place. |
Installation
Visit the Google Play Store, Galaxy Apps, or Apple App Store and search for “SmartThings”. Download and install the SmartThings app provided by Samsung Electronics to your smart device.
NOTE
support that [Android] OS 6.0 or higher (mimimum 2GB RAM Size)
support that [iOS]10.0 or higher/iPhone6 or higher
Samsung account
You are required to register your Samsung account to use the app. If you don’t have a Samsung account, follow the app’s onscreen instructions to create a free Samsung account.
Getting started
Turn on the device you want to connect, open the SmartThings app on your phone, and then follow the instructions below.
If a pop-up appears saying that a new device has been found, tap ADD NOW.
If a pop-up doesn't appear, tap the + button, and then select the device you want to connect from the list of available devices.
If your device isn't in the list of available devices, tap Supported Devices, select the device type (Refrigerator), and then select the specific device model.
Follow the instructions in the app to set up your device. Once setup is complete, your refrigerator will appear as a "card" on your Devices screen.
Integrated control
You can monitor and control your refrigerator at home and on the go.
NOTE
Some options or settings of the refrigerator may not be available for remote control.
| Category | Item | Description |
| Monitoring | Fridge temperature | Displays the desired temperature setting of the fridge. |
| Freezer temperature | Displays the desired temperature setting of the freezer. | |
| Pantry Room settings | Displays the settings of the Cool Select Pantry. | |
| Diagnosis | Detects abnormal operations of the refrigerator. | |
| Energy monitoring | Checks the accumulated power consumption of the refrigerator for the last 180 days. | |
| Functions | Ice making | You can turn the ice making function on or off, and check the current settings of the function. |
| You can also check the status and progress of ice making. | ||
| Power Cool | You can turn Power Cool on or off, and check the current settings. | |
| Power Freeze | You can turn Power Freeze on or off, and check the current settings. | |
| Fridge temperature | You can change the desired temperate setting of the Fridge. | |
| Freezer temperature | You can change the desired temperate setting of the Freezer. | |
| FlexZone | You can change the mode of the FlexZone. | |
| Alarms | Abnormally high temperature | This alarm is triggered when the fridge or freezer has abnormally high temperatures |
| Door opening | This alarm is triggered if the fridge door or freezer drawer is left open for a specific time. | |
| Water filter replacement | This alarm reminds you that the water filter must be replaced. | |
| Inside Image | You can view the inside of the refrigerator and you can know when to replace food items. | |
| Family Hub App Link | You can connect to the App Store and download the Refrigerator app. | |
Ice maker (applicable models only)
The refrigerator has a built-in ice maker that automatically dispenses ice so that you can enjoy filtered water with cubed or crushed ice.
Ice making
After you have installed your refrigerator and plugged it in, follow these instructions to ensure proper ice making and to keep the ice bucket full of ice:
- You must discard the first bucket of ice made after installation.
NOTE
Diagnosis

If ice does not dispense, first check the ice maker.
To check the ice maker
CAUTION
Ice Maker Off
To disable the ice maker, tap Fridge Manager > Fridge Settings > Ice Maker on the Home screen, and then select Off. Make sure to empty the ice bucket. Remaining ice cubes may clump together, making it difficult to remove them.
To remove the ice bucket
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1. Pull out the freezer drawer to the front.
2. Lift up the ice bucket to remove. |
NOTE Removal of the ice bucket does not affect the thermal and mechanical performance of the refrigerator.
Cool Select pantry
The Cool Select pantry is a full-width drawer featuring a temperature control. It has a temperature sensor that adjusts the amount of cold air allowed into the pantry.
Control bar

To select a mode, press Temp. repeatedly. The temperature will change to match the mode settings. Note that the actual temperature depends on the distribution conditions of food items, the ambient temperature, and how often the door is opened.
| Mode | Description | Food |
| Deli | Select Deli to keep fruits fresh for an extended time. The temperature of the pantry will be kept around 41 °F (5 °C). | pineapples, lemon, avocadoes, potatos |
| Fresh | Select Fresh to keep drinks, fruits, and vegetables cold and refreshing. The temperature of the pantry will be kept around 38 °F (3 °C). | cucumbers, apples, oranges, grapes, zucchinis, corn |
| Chilled | Select Chilled to keep meat or fish fresh for an extended time. The temperature of the pantry will be kept around 34 °F (1 °C) | steaks, hard cheeses, cold cuts, hot dogs |
CAUTION
Tempered glass shelves (fridge)
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• To remove a shelf, fully open the corresponding door. Hold the front of the shelf, and then gently lift up and slide out.
• To reinsert, hold the shelf at an angle so the front is higher than the back, and then insert the top hook into the top shelf notch. Then, lower the shelf and insert the bottom shelf hook into the bottom shelf notch.
CAUTION
• The tempered glass shelves are heavy. Use caution when removing them.
• The shelf must be inserted correctly. Do not insert upside down.
• Glass containers may scratch the surface of glass shelves. |
Door bins
The top door bin section has a marked line to ensure easy removal and proper reinsertion.

Lift up the door bin, and then pull out straight.
CAUTION Do not allow children to play with the bins. Sharp-edged corners may cause injury.
Vegetable & fruit drawers

Gently lift up the front of the drawer and slide out.
We recommend that you remove the door bins before removing the drawer. This is to prevent damage to the door bins.
Vegetable shelf
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1. Slide out the left-side vegetable drawer.
2. Slide in the right-side foldable shelf.
3. While supporting the vegetable shelf with one hand, slide it out with the other hand.
NOTE To use the space that is opened up after removing the foldable shelf, take out the vegetable shelf. To reinsert, follow the steps above in the reverse order. |
Ice bucket (applicable models only)
To remove the ice bucket, see the Maintenance section on page 63.
Freezer basket divider

Loosen and remove the screw from the lower side of the divider. Then, pull up straight to remove the divider.
Cool Select pantry
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• To remove the pantry, slide the pantry fully open. Lift up the front side of the pantry, and then remove.
• To reinsert the pantry, push the rails back to the end. Put the drawer onto the rails, and then slide the pantry back into place. |
Pantry divider

• To remove the divider, slide the pantry fully open. Lift up the front side of the divider first, and then the rear side to unlock. Pull straight up to remove.
• To reinsert the divider, insert the rear side of the divider first, and then the front side so that the divider locks into position.
• The divider can be positioned in any of the two locking points.
Ice bucket
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1. Pull out the freezer drawer to the front.
2. Lift up the ice bucket to remove. |
Interior and exterior
WARNING
Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points.
To clean the refrigerator
Inner-view camera

NOTE Use a cotton swab or microfiber cloth to clean the camera on the left-side door of the fridge.
Water filter (applicable models only)
WARNING
The filter indicator (
) turns red to let you know it is time to replace the water filter. Before replacing the filter, shut off the water supply line.
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1. Turn the knob of the filter cartridge counter clockwise 90 degrees (1/4 turn). The filter cartridge unlocks.
2. Pull out to remove the cartridge. - If the water filter is severely contaminated, the cartridge may not be easy to remove. If that is the case, use force to remove the cartridge. - To prevent water leaks from the filter opening, pull the cartridge straight out while removing it.
3. Insert a new filter cartridge. Use only Samsung-provided or approved filters. |
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4. Turn the cartridge knob clockwise to lock into place. 5. On the Home screen, tap Fridge Manager > Fridge Settings > Water Filter, and then select Reset. The filter indicator turns off. 6. When you are done replacing the filter, open the water valve and run water through the dispenser for about 7 minutes. This is to remove impurities and air from the water line. |
NOTE
Reverse osmosis water filtration system
The water pressure of the water supply system to a reverse osmosis water filtration system must be between 35 psi and 120 psi (241 kPa and 827 kPa). The water pressure of the reverse osmosis water filtration system to the refrigerator’s cold water line must be at least 40 psi (276 kPa). If the water pressure is below these specifications:
For more information or servicing, contact a licensed plumbing professional.
Ordering a new filter
To purchase a new water filter, contact a local Samsung service center or visit www. samsungparts.com on the web.
LED Lights
To replace the LED lights on the refrigerator, contact a local Samsung service center.
WARNING
The LED lights are not user-serviceable. Do not attempt to replace an LED light yourself. This can cause electric shock.
Before calling for service, review the checkpoints below. Any service calls regarding normal situations (No Defect Cases) will be charged to users.
Temperature
| Symptom | Possible causes | Solution |
|
Fridge/freezer does not operate. Fridge/freezer temperature is warm. |
Power cord is not plugged in properly. | Properly plug in the power cord. |
| Temperature control is not set correctly. | Set the temperature lower | |
| Refrigerator is located near a heat source or direct sunlight. | Keep the refrigerator away from direct sunlight or a heat source. | |
| Not enough clearance between refrigerator and nearby walls or cabinets. | Make sure there is a gap of at least 2.5 inches (5 cm) between the refrigerator back and sides and any nearby walls or cabinets. | |
| The refrigerator is overloaded. Food is blocking the refrigerator vents. | Do not overload the refrigerator. Do not allow food to block ventilation. | |
| Fridge/freezer is over-cooling. | Temperature control is not set correctly. | Set the temperature higher |
| Interior wall is hot. | Refrigerator has heat-proof piping in the interior wall. |
To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure.
|
Odors
| Symptom | Possible causes | Solution |
| Refrigerator has odors. | Spoiled food. | Clean the refrigerator and remove any spoiled food. |
| Food with strong odors. | Make sure strong smelling food is wrapped airtight. |
Frost
| Symptom | Possible causes | Solution |
| Frost around the vents. | Food is blocking the vents. | Make sure no food blocks the refrigerator vents. |
| Frost on interior walls. | Door is not closed properly. | Make sure food does not block the door. Clean the door gasket. |
| Fruits or vegetables are frozen. | Fruits or vegetables are stored in the Pantry and the temperature was set too low. | Set the temperature of the Pantry to a temperature appropriate for fruits or vegetables. |
Condensation
| Symptom | Possible causes | Solution |
| Condensation forms on the interior walls. | If door is left open, moisture enters the refrigerator. | Remove the moisture and do not leave a door open for extended periods of time. |
| Food with high moisture content. | Make sure food is wrapped airtight. |
Water/ice (dispenser models only)
| Symptom | Possible causes | Solution |
| Water flow is weaker than normal. | Water pressure is too low | Make sure the water pressure is between 20 to 120 psi (138-862 kPa). |
| Ice maker makes a buzzing sound. | The ice maker function is activated, but the water supply to the refrigerator has not been connected. | Press Ice Maker off . |
| Ice maker does not make ice. |
Ice maker has just been installed. | You must wait 12 hours for the refrigerator to make ice. |
| Freezer temperature is too low. | Set the freezer temperature below 0 °F (-18 °C) or -4 °F (-20 °C) in warm, ambient air. | |
| Dispenser Lock is activated | Deactivate Dispenser Lock. | |
| Ice maker is off. | Turn on the ice maker | |
| Ice does not dispense. |
Ice may jam if the ice dispenser is not used for a long time (approx. 3 weeks). | If you won't be using the refrigerator for a long time, empty the ice bucket and turn off the ice maker. |
| Ice bucket is not properly inserted. | Make sure the ice bucket is properly inserted. | |
| Water line is not connected properly or water supply is not on. |
Check if the water line is installed correctly. Check if the water line stop cock is closed.
|
|
| Water does not dispense. |
Water line is not connected properly or water supply is not on. |
Check the water installation conditions.
|
| Dispenser Lock is activated. | Deactivate Dispenser Lock. | |
| A third-party water filter was installed. |
• Use only Samsung-provided or approved filters. • Unapproved filters may leak and damage the refrigerator. |
|
| Water filter indicator turns on or blinks. | Replace the water filter. After replacing, reset the filter indicator sensor. |
Before calling for service, review the checkpoints below. Any service calls related to normal sounds will be charged to the user.
These sounds are normal.
• When starting or ending an operation, the refrigerator may make sounds similar to a car engine ignition. As the operation stabilizes, the sounds will decrease.





| Symptom | Action |
| Could not find “SmartThings” in the app market. |
• The SmartThings app is not available for some tablet and iPad and some smartphone. - support that [Android] OS 6.0 or higher (mimimum 2GB RAM Size) - support that [iOS]10.0 or higher/iPhone6 or higher. |
| The SmartThings app fails to operate |
• The SmartThings app is available for applicable models only. • The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models. |
| The SmartThings app is installed but is not connected to my refrigerator. |
• You must log into your Samsung account to use the app. • Make sure that your router is operating normally. • If you have not connected your refrigerator to the SmartThings App after the app was installed, you must make the connection using the device registration function of the app |
| Could not log into the app. |
• You must log into your Samsung account to use the app. • If you don’t have a Samsung account, follow the app’s onscreen instructions to create one. |
| An error message appears when I try to register my refrigerator. | • Easy Connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again. |
| The SmartThings app is successfully connected to my refrigerator but does not run. |
• Exit and restart the SmartThings app or disconnect and reconnect the router. • Unplug the power cord of the refrigerator, and then plug it in again after 1 minute. |
| Symptom | Action |
| Could not find “Samsung Family Hub” in the app market. |
• The Samsung Family Hub app is not available for some tablet and iPad and some smartphone. - support that [Android] OS 6.0 or higher (mimimum 2GB RAM Size) - support that [iOS]10.0 or higher/iPhone6 or higher |
| Could not log into the app. |
• You must log into your Samsung account to use the app. • If you don’t have a Samsung account, follow the app’s onscreen instructions to create one. |
| Symptom | Action |
| What Do I Need to use the Energy Management and Smart Grid functions? |
To use the Smart Grid (Demand Response) and Energy Management functions on your refrigerator, you need the following: Devices • A wireless access point (router) • A Samsung Energy Management-supported refrigerator • A smartphone Registration • Connect your refrigerator to your home Wi-Fi network. • Register for the EMS service with your electric company. Your electric company must have an EMS (Energy Management System) supporting SEP (Smart Energy profile). App • Download the SmartThings app from the Google Play Store, Apple App Store, or Samsung Galaxy Apps. • Install and run the SmartThings app on your smartphone. |
| Why isn’t the Energy Management function working normally? |
• Make sure that your home router is operating normally with proper Internet service and connection. • Make sure that the refrigerator is connected to the AP (router). Checkpoints • Connect your smartphone to the router (AP, Access Point), and then check if you can browse the Internet on the smartphone. |
| Why isn’t the Delay Defrost Capability working normally? | • Make sure that your home router is operating normally with proper Internet service and connection. |
| Symptom | Action |
| Cannot connect to my TV. |
• This refrigerator can connect only with Samsung Smart TV Launched in 2015~17 : J/K/MU6400 series or above. Launched in 2018 : NU7400 series or above, Launched in 2018 : Q60R series or above. Please check the model name of your TV first. • Network connections may suffer temporary interruptions. Turn your TV off, and then try again. |
| The inner view picture looks bulged out or incomplete. |
• The edges of the inner view may look bulged out. The bulging is caused by the convex lens of the camera. • The inner view may be incomplete due to the blind spots on the left and right corners or be screened depending on the layout of food items. Make sure to place food items in the front center. |
| The displayed measurement on the Fridge Manager is not correct. | • The displayed conditions may differ from the actual temperature and humidity. |
Reference file: Samsung RF262BEAESR/AA 25.1 cu. ft. 3-Door French Door Refrigerator with Family Hub™
Additionally, the document applies to other Samsung models: RF262B*, RF262BEAESR