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Chevrolet Sonic Owner Manual (GMNA-Localizing-U.S./Canada-12461769) -
2019 - crc - 5/21/18
Customer Information 313
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . 313
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . . 315
Customer Assistance for Text
Telephone (TTY) Users . . . . . 316
Online Owner Center . . . . . . . . . 316
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 317
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 317
Scheduling Service
Appointments . . . . . . . . . . . . . . . 319
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 319
Collision Damage Repair . . . . . 320
Publication Ordering
Information . . . . . . . . . . . . . . . . . . 322
Radio Frequency
Statement . . . . . . . . . . . . . . . . . . . 323
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . . . 323
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . . . 324
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . 324
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 325
Event Data Recorders . . . . . . . . 325
OnStar . . . . . . . . . . . . . . . . . . . . . . . 326
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be
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