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www.BISSELL.com
Troubleshooting
Problem Possible causes Remedies
Brush roll
doesn’t rotate
Brush roll switch is turned off. Make sure Brush roll switch is on.
Vacuum is locked in upright
position.
Recline vacuum and switch on the Brush
roll.
Vacuuming on Premium Soft
Carpet.
Turn the Floor Type Setting towards high
carpet.
Brush roll has lodged debris or
other entanglements, keeping the
brush from rotating.
Unplug to reset brush motor, checking for
and removing debris before turning ON.
Vacuum won’t
pick
up dirt
Pod is not securely seated. Remove pod and replace, making sure
that it “clicks” into place.
Filters are dirty. Remove and rinse pre-motor filters.
Allow enough time for them to dry
properly before reinserting. Remove
and dust off post-motor filter.
There is a clog in the vacuum. Remove debris and any other
entanglements that may be
restricting the brush roll’s rotation.
Dirt Container is not seated
correctly.
Press the Tank Release to release the
Dirt Container and reseat properly.
There is a crack or hole in the
Main Hose.
If there is a crack or hole, order a new
Main Hose from the BISSELL website.
Main Hose is not connected. Locate the Main Hose and
reconnect by pushing the hose
connection.
There is a clog in the hose. Check inside of hose for clogs by
disconnecting from vacuum.
Hair wrapped around brush roll.
Run vacuum back and forth on clean carpet
several times to release wrapped hair.
Dirt is
escaping from
the vacuum
Dirt Container is full. Empty the Dirt Container.
Filters are missing or dirty. Check to see if all of the Pre-Motor and
Post-Motor filters are in place and clean.
Hose won’t
pick up dirt
Vacuum is in the wrong Floor
Type S etting.
Turn the knob towards the bare floor
setting.
Vacuum is
hard to push
or pull
Vacuum is in the wrong Floor
Type S etting.
Turn the knob towards the high carpet
setting.
16
WARNING
To reduce the risk of electric shock, turn power switch o
and disconnect plug from electrical outlet before performing
maintenance or troubleshooting checks.
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