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46 English
Troubleshooting
Troubleshooting
Others
Problem Possible cause Action
The product is
not level.
The appliance has been
installed improperly.
The leveling leg(s)
is (are) damaged or
uneven.
Make sure the oor is level,
strong, and stable. If the oor sags
or slopes, contact a carpenter.
Check and level the range. (See the
Installation Instructions.)
The kitchen cabinets are
not properly aligned and
make the range appear
to be not level.
Ensure that cabinets are square
and provide sufcient room for
installation.
The display
goes blank.
The electrical outlet
Ground Fault Interrupter
(GFI or GFCI) has been
tripped and needs to be
reset.
Your digital control has
been damaged.
Replace fuse or reset circuit
breaker.
Problem Possible cause Action
Steam or smoke
coming from
under the
control panel.
This is normal. The oven vent is located there.
More steam is visible when you
use the convection functions or
when baking or roasting multiple
items at the same time.
A burning
or oily odor
coming from
the vent.
This is normal for a new
oven and will disappear
within 1/2 hour of the
rst bake cycle.
To speed the process, set a self-
cleaning cycle for a minimum of
3 hours. (See page 39 and 40.)
A strong odor. This is temporary. The insulation around the inside
of the oven emits an odor the rst
few times the oven is used.
Oven racks are
difcult to slide.
This is normal. Apply a small amount of vegetable
oil to a paper towel and wipe the
edges of the oven racks with the
paper towel. Racks become dull
and hard to slide if they are left in
the oven during a self-clean cycle.
Fan noise. This is normal. The convection fan runs until the
function is over or the door is
opened.
The convection
fan is not
working.
This is normal. The fan starts automatically when
the oven reaches the preheat
temperature.
NX5000M_NX58M6650WS_AA_DG68-00993A-02_EN+MES+CFR.indb 46 1/30/2018 1:58:59 PM
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