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54 TROUBLESHOOTING
Craft Ice
Ice
Problem Possible Cause & Solution
Icemaker is not
making ice.
Refrigerator was recently installed or icemaker recently connected.
• The icemaker begins producing ice approximately 48 hours after the appliance is initially
installed. The first batches of ice may not be round and clear.
Icemaker is not
making enough ice.
In 3 ICE mode (default setting), the Craft Ice icemaker produces 1 batch of round ice
about every 24 hours.
• For more ice, select the 6 ICE mode.
Problem Possible Cause & Solution
Icemaker is not
making enough ice.
Demand exceeds ice storage capacity.
• The icemaker will produce approximately 70-184 cubes in a 24 hour period.
House water supply is not connected, valve is not turned on fully, or valve is clogged.
• Connect the refrigerator to a cold water supply with adequate pressure and turn the water
shutoff valve fully open. If the problem persists, it may be necessary to contact a plumber.
Water filter has been exhausted.
• Replacing the water filter is recommended:
- Approximately every six months.
- When the water filter indicator turns on.
- When the water dispenser output decreases.
- When the ice cubes are smaller than normal.
Low house water supply pressure.
• The water pressure must be between 20 and 120 psi (138 and 827 kPa) on models without
a water filter and between 40 and 120 psi (276 and 827 kPa) on models with a water filter.
If the problem persists, it may be necessary to contact a plumber.
Reverse osmosis filtration system is used.
• Reverse osmosis filtration systems can reduce the water pressure below the minimum
amount and result in icemaker issues. (Refer to the Connecting the Water Line section.)
Tubing connecting refrigerator to house supply valve is kinked.
• The tubing can kink when the refrigerator is moved during installation or cleaning
resulting in reduced water flow. Straighten or repair the water supply line and arrange it to
prevent future kinks.
Doors are opened often or for long periods of time.
• If the doors of the unit are opened often, ambient air will warm the refrigerator which will
prevent the unit from maintaining the set temperature. Lowering the refrigerator
temperature can help, as well as not opening the doors as frequently.
Doors are not closed completely.
• If the doors are not properly closed, ice production will be affected. See the "Doors will not
close correctly or pop open" section in Parts & Features Troubleshooting for more
information.
The temperature setting for the freezer is too warm.
• The recommended temperature for the freezer compartment for normal ice production is
0 °F (-18 °C). If the freezer temperature is warmer, ice production will be affected.
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