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27
BEFORE YOU CALL
Oven light does not work. • Be sure the oven light is secure in the socket. See “Replacing the oven light” on
page 24.
Flames inside oven or
smoking from oven vent.
• Excessive spillovers in oven. This is normal, especially for pie spillovers or large
amounts of grease on the oven bottom. Wipe up excessive spillovers before starting
the self-clean cycle. If flames or excessive smoke are present, stop the self-clean
cycle, close the oven door, and turn the oven off. If the fire continues, use a fire extin
-
guisher. Do not put water or flour on the fire. Flour may be explosive.
Self Clean does not work. • Oven control not set properly. Review instructions in Self Clean section.
Oven racks discolored or do
not slide easily.
• Oven racks left in oven cavity during Self Clean. Always remove oven racks from oven
cavity before starting a self-clean cycle. Clean by using a mild abrasive cleaner
following manufacturer's instructions. Rinse with clean water, dry, and replace in oven.
Oven smokes excessively
when broiling.
• Incorrect setting. Follow “Setting broil” instructions on page 17.
• Meat too close to the broil element. Reposition broil rack to provide proper clearance
between the meat and broil element. Remove excess fat from meat. Cut remaining
fatty edges to prevent curling, but do not cut into lean.
• Grease build up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Grease or food splatters will cause excessive smoking.
Oven control panel beeps
and displays any F or E
code error.
• Oven control has detected a fault or error condition. Press STOP key to clear the error
code. Try Bake or Broil function. If the F or E code error repeats, turn OFF power to
appliance, wait 5 minutes and then repower appliance. Set clock with correct time of
day. Try Bake or Broil function again. If fault recurs, press STOP to clear and call 1-
800-4-MY-HOME® for assistance (See back cover).
Soil not completely
removed after Self Clean.
• Self Clean was interrupted. Review instructions in Self Clean section. Excessive spills
on oven bottom. Clean before starting Self Clean. Failure to clean soil from the oven
frame, the door liner outside the oven door gasket and the small area at the front
center of the oven bottom. These areas are not in the self-cleaning area, but get hot
enough to burn on residue. Clean these areas before starting the self-cleaning cycle.
Burned-on residue can be cleaned with a stiff nylon brush and water or a nylon
scrubber. Be careful not to damage the oven gasket.
• If your oven is cooking poorly or Self Clean is performing badly, perform the following
check. Press Broil, press the Up button, and HI should be on the display. Place your
hand near the handle on the oven door. Between the door and the control panel, you
should feel a rush of air on your hand. If so, your unit is functioning properly and you
have had a power failure in your home. If no air stream is present, call a service tech
-
nician to replace your cooling fan.
Scratches or abrasions on
cooktop surface.
• Coarse particles such as salt or hardened soils between cooktop and utensils can
cause scratches. Be sure cooktop surface and bottoms of utensils are clean before
using. Small scratches do not affect cooking performance and will become less visible
with time. Cleaning materials not recommended for ceramic-glass cooktop have been
used.Use only non-abrasive cooktop cleaners. Buff with a non-abrasive cloth or
sponge. For more information on your cooktop, see
“Coil Elements Cooktop Cleaning
and Maintenance” on page 21. Cookware with rough bottom was used. Use smooth,
flat-bottomed cookware.
Metal marks on cooktop. • Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks.
“Porcelain enamel cooktop cleaning instructions (some models)” on page 22.
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