User Manual Samsung WA11J5750SP/SP Active DualWash™, 11kg, Top Load, 3 Ticks

Problem

Action

Does not turn on.

• Make sure you use rated power for the product.
• Make sure the power cord is completely plugged in.
• Check the fuse or reset the circuit breaker.

Does not start.

• Make sure the door is closed.
• Make sure the water taps are open.
• Make sure to press or tap Start/Pause to start the washing machine.
• Make sure Child Lock is not activated.
• Before the washing machine starts to fill, it will make a series of clicking noises to check the dooropen and does a quick drain.
• Was the door opened during the spinning cycle? Close the door, and press or tap Start/Pause to resume.
• The machine enters Standby or is in a soaking cycle. Please wait.
• Check the fuse or reset the circuit breaker.

Water is not supplied.

• Make sure you press or tap Start/Pause after selecting the water supply.
• Make sure the water taps are open.
• Is the filter net at the water supply hose connector clogged?
  Clean the filter net by brushing with a toothbrush.
• Is the water supply cut off? If the water supply is cut off, close the tap and power off.
• Straighten the water supply hoses.
• Open and close the door, then press or tap Start/Pause.
• If the water pressure is low, it takes longer to start washing.
• If the water level is not as high as necessary or lower than expected, use the level selector to adjust the water level.

After a cycle, detergent remains in the automatic dispenser.

• Make sure the washing machine is running with sufficient water pressure.
• Make sure the detergent drawer is properly inserted.
• Remove and clean the detergent drawer, and then try again.

Vibrates excessively or makes noise.

• Make sure the washing machine is set on a level floor. If the floor is not level, use the levelling feet to adjust the washing machine.
• Make sure the washing machine is not contacting any other object.
• Make sure the laundry load is balanced.
• Make sure the laundry is spread evenly in the washing machine. Spread out the laundry evenly and start again.
• Make sure the space around the washing machine is free of objects.
• Humming is produced normally during operation.
• Objects such as coins can cause noise. Remove these objects from the washing machine after washing is complete.

Stops.

• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door, and press or tap Start/Pause to start the washing machine. For your safety, the washing machine will not spin unless the door is closed.
• Before the washing machine starts to fill, it will make a series of clicking noises to check the door open and does a quick drain.
• There may be a pause or soak period in the cycle. Wait briefly and the washing machine may start.
• Make sure the inlet hose screens at the taps are not clogged.
  Periodically clean the screens.
• This problem occurs temporarily due to low voltages, and will be solved when power recovers.

Fills with the wrong temperature water.

• Fully open both water taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct water taps.
  Flush water lines.
• Disconnect the hoses and clean the screens. The hose filter screens may be clogged.
• While the washing machine fills, the water temperature may change as the automatic temperature control feature checks in coming water temperature. This is normal.
• While the washing machine fills, you may notice just hot and/ or just cold water going through the dispenser when cold or warm temperatures are selected.
  This is a normal function of the automatic temperature control feature as the washing machine determines the water temperature.

Does not drain and/ or spin.

• Check the fuse or reset the circuit breaker.
• Make sure the electrical voltage is normal.
• Make sure the washing machine is plugged in.
• Make sure the drain hose is pointed downward. (Natural drain models only)
• Make sure the drain hose is not clogged.
• Make sure the drain hose is not kinked.
• Straighten the drain hose. If there is a drain restriction, call for service.
• Close the door, and press or tap Start/Pause. For your safety, the washing machine will not spin unless the door isclosed.

Load is wet at the end of the cycle.

• Use the High or Extra High spin speed. (Applicable model only)
• Use high efficiency (HE) detergent to reduce oversudsing.
• Load is too small. Small loads (one or two items) may become unbalanced and not spin completely.

Leaks water.

• Make sure all hose connections are tight.
• Make sure the water supply hose's rubber packing is in the correct position. Screw tightly again.
• Make sure the end of the drain hose is correctly inserted and secured to the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Make sure the water supply hose is not kinked.
• If the water supply is too strong, water may leak. Close the water tap a little.
• Make sure water is not leaking from the water tap. If so, repair the water tap.

Excessive suds.

• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or lightly soiled loads.
• Non-HE detergent is not recommended.

The spin basket or drain/supply hose is frozen.

• Use warm water to disconnect the water supply hose and drain hose. Soak them in warm water.
• Fill the spin basket with warm water, and then wait for about 10 minutes.
• Put a hot towel on the drain hose connector.
• Reconnect the water supply hose and drain hose, and check if water is supplied properly.

Water drains out immediately.

• Make sure the drain hose is not clogged, and is hung over the drain hose hook. Fill the spin basket halfway with water, and try spinning again.
• Lift the end of the drain hose to prevent water from draining.
  Fill the spin basket halfway with water, and then run spinning after releasing the drain hose.
• Make sure the drain hose is installed correctly. See the installation section of this user manual and adjust the position of the drain hose as instructed.

Stains on clothes.

• Clean the magic filter.

Has odours.

• Excessive suds collect in recesses and can cause foul odours.
• Run cleansing cycles to sanitize periodically.
• Dry the washing machine interior after a cycle has finished.

Code

Action

1C

The WaterLevel sensor is not working properly.

• Check Water Level Sensor wire harness.
• If the information code remains, contact a customer service centre.

3C

Motor problem

• Try restarting the cycle.
• If the problem continues, call for service.

4C

Water is not supplied.

• Make sure the water taps are open.
• Make sure the water hoses are not clogged.
• Make sure the water taps are not frozen.
• Make sure the washing machine is operating with sufficient water pressure.
• Make sure that the cold water tap and the hot water tap are properly connected.
• Clean the mesh filter as it may be clogged.

4C2

• Make sure the cold water supply hose is firmly connected to the cold water tap.
  If it is connected to the hot water tap, the laundry may be deformed with some cycles.

5C

Water is not draining.

• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is positioned correctly, depending on the connection type.
• Clean the debris filter as it may be clogged.
• Make sure the drain hose is straightened all the way to the drain system.
• If the information code remains, contact a customer service centre.

9C1

Electronic Control Problem (Over Voltage Error)

• Check the PCB and wire harness.
• Check if power is supplied properly.
• If the information code remains, contact a customer service centre.

9C2

Low voltage detected

• Check if the power cord is plugged in.
• If the information code remains, contact a customer service centre.

AC6

Inverter Communication problem

• Check the Inverter PCB and wire harness.
• If the information code remains, contact a customer service centre.

dC

Operating the washer with the door open.

• Make sure the door is properly closed.
• Make sure laundry is not caught in the door.

HC

Water temperature control problem (Heater control)

• If the information code remains, contact a customer service centre.

LC

Check the drain hose.

• Make sure the end of the drain hose is placed on the floor.
• Make sure the drain hose is not clogged.
• If the information code remains, contact a customer service centre.

OC

Water is overflowed.

• Restart after spinning.
• If the information code remains on the display, contact a local Samsung service centre.

PC

When position of the clutch can't be detected.

• If the information code remains, contact a customer service centre.

PC1

After position of the clutch is detected, if the signal of the clutch hall goes wrong.

• If the information code remains, contact a customer service centre.

Ub

Spinning does not work.

• Make sure laundry is spread out evenly.
• Make sure the washing machine is on a flat, stable surface.
• Redistribute the load. If only one item of clothing needs washing, such as a bathrobe or pair of jeans, the final spin result might be unsatisfactory, and an “Ub” check message will be shown in the display.