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rugdoctor.com.au | 1800 441 900
2.2. If Rug Doctor fails to comply with these terms, then it shall be responsible for loss or damage
that you suffer that is reasonably foreseeable result of its breach of the terms or its negligence,
but Rug Doctor shall not be responsible for any loss or damage that is not reasonably
foreseeable.
2.3. Rug Doctor is only supplying the Machine for domestic and private use. You agree not to
use the Machine for any commercial, business or re-sale purpose, and Rug Doctor has no
liability to you for any loss of profit, loss of business, business interruption, or loss of business
opportunity.
Expenses
If a Machine is returned to Rug Doctor for repair under the guarantee at Clause 1.1 within thirty (30)
days of delivery, Rug Doctor will pay the delivery charges both from and back to you. However, you
will be responsible for paying any delivery charges for Rug Doctor sending the Machine back to
you if the Machine is not considered by Rug Doctor to have a material defect. Thereafter, you may
be required to send the machine to Rug Doctor should repairs be required during the Guarantee
Period. You will be responsible for paying any delivery charges for sending the Machine to and from
Rug Doctor for repairs occurring under the guarantee and within the Guarantee Period and after the
initial thirty (30) days.
How Do I Get Service Under This Guarantee?
TO OBTAIN GUARANTEE ASSISTANCE, please call the Rug Doctor Consumer Support Team on:
1800 441 900 (9.00am to 5.00pm AEST Mon - Fri. closed public holidays) or e-mail info@rugdoctor.
com.au. Rug Doctor will need the following information in order to assist you: your name, address
and telephone number, product model and serial number, proof of purchase showing date and place
of purchase. Please explain the nature of the problem. Rug Doctor will review all the facts involved
and advise you as to recommended procedure. We recommend you keep the original carton and
packing materials.
Carpet Machine Hire Pty Ltd trading as Rug Doctor,
Unit 10/ 25-37 Chapman Street,
Blackburn North, 3 130 VIC
E-mail: info@rugdoctor.com.au
Web Site: www.rugdoctor.com.au
Unauthorised Use
For the avoidance of doubt, use of the Machine for rental purposes is strictly forbidden and would
result in you being unable to rely on this Guarantee. This Guarantee gives you specific legal rights.
We hope you enjoy your FlexClean cleaning experience.
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