User Manual Samsung RF28R7551SR/AC 28 cu. ft. 36" 4-Door French Door Refrigerator with Flex Zone™ and Family Hub™

Samsung RF28R7551SR/AC 28 cu. ft. 36" 4-Door French Door Refrigerator with Flex Zone™ and Family Hub™ - Use Manual - Use Guide PDF.
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  • User Manual - (English, French)
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USER MANUAL Refrigerator

Operations

01 Home screen

01 Apps & Widgets

• Tap a desired app or widget to launch it.

• Tap and hold an app or widget to enter Edit mode. A grid appears. In Edit mode, you can drag and drop an app or widget to a new position on the grid. When you move the app or widget to a new grid location, the location turns grey if it is available. If it is not available, it turns red.

• You can add an app or widget that has been removed from the Apps list.

02 Status bar

• Displays the status of various functions. (Refer to the following Icon descriptions table.)

Icon descriptions

02 Soft buttons

01 Bixby

- Tap to use Bixby.

02 Task Manager

- Tap to open the Task Manager.

- See the Task Manager section for details.

03 Home

- Tap to open the Home screen.

04 Return

- Tap to return to the previous screen.

05 Notification

- Tap to display the Quick Panel.

06 Hide/Show

- Tap to hide or show Soft buttons.

- The Hide/Show button only appears when an app is active.

Dispenser panel

01 Water / Lock (3 sec)

WaterTo dispense chilled water, press Water. The corresponding indicator turns on.
Lock (Dispenser panel / Dispenser lever)

To prevent the use of the dispenser panel buttons and the dispenser lever, press and hold Water for more than 3 seconds. If you press and hold the button again for more than 3 seconds, the dispenser lock will be deactivated.

When dispenser lock is on, the indicator blinks if any button on the dispenser panel is pressed or the dispenser lever is pressed.

02 Cubed Ice

Cubed IcePress Cubed Ice to dispense cubed ice. The corresponding indicator turns on.

03 Crushed Ice

Crushed IcePress Crushed Ice to dispense crushed ice. The corresponding indicator turns on.

Special features

Water tank (Auto Water Fill) (applicable models only)

The Auto Water Fill function lets you cold brew tea in your refrigerator.

To fill the water tank

1. Grasp a handle groove of the sealed mouth, and then pull up to open the lid.

2. Put tea leaves or fruit to your taste into the infuser.

3. Enable the Auto Water Fill function on the main panel. Open the left door of the fridge door, and then mount the water tank onto the holder. Push it straight in as shown in the illustration on the left.

4. Close the door. The infuser will start to fill with chilled water a short time later.

5. To drink tea, open the door and detach the water tank. Pull it straight out.

Water/Ice dispenser

Using the dispenser, you can dispense water with or without ice. The water dispenser offers 3 options: chilled water, cubed ice, and crushed ice. To dispense chilled water, press Water on the dispenser panel. Put a water glass under the dispenser, and then push the dispenser lever.

To dispense water with ice

1. With the Ice Maker enabled, press Cubed Ice or Crushed Ice to select the ice type.

2. Put a water glass under the dispenser, and then push the dispenser lever with the glass. Ice will be dispensed from the dispenser.

3. Press Water to select water.

4. Push the dispenser lever with the glass. Water will be dispensed from the dispenser.

Ice maker

The refrigerator has a built-in ice maker that automatically dispenses ice so that you can enjoy filtered water with cubed or crushed ice.

Ice making

After you have installed your refrigerator and plugged it in, follow these instructions to ensure proper ice making and to keep the ice bucket full of ice:

  1. Let the refrigerator operate for at least 24 hours to ensure optimal performance
  2. Dispense the first 4 to 6 ice cubes into a glass.
  3. Wait another 8 hours and dispense another 4 to 6 ice cubes.
  4. Then, wait another 16 hours and dispense the first glass-full of ice.

Diagnosis

If ice does not dispense, first check the ice maker

  1. Press Test on the side of the ice maker. You will hear a chime (ding-dong) when you press the button.
  2. You will hear another chime if the ice maker is operating properly.

If You Turn the Ice Maker Off

If you press and hold Ice Maker for more than 3 seconds to turn the ice maker off, make sure to remove all ice cubes from the ice bucket. Remaining ice cubes may clump together, making it difficult to remove them.

To remove the ice bucket, see the Ice bucket (applicable models only) section on page 58.

FlexZone™ divider

You can change the divider position. To do this, unlock the divider by turning the divider dial counter clockwise. Then, move the width and height bars as appropriate. When done, turn the dial clockwise to lock the divider.

Maintenance

Handling and care

Ice bucket (applicable models only)

If you do not dispense ice for an extended period, ice may form clumps inside the bucket. If this happens, remove and empty the ice bucket.

1. To remove the ice bucket, gently lift it up, and then pull it out slowly while holding the bottom of the bucket with one hand and the side with the other hand.

2. Empty the bucket

3. When done, put the bucket back into position. If the bucket does not fit in, turn the helix screw 90 degrees, and then try again.
If the ice bucket is not firmly inserted, turn the Helix (A) 90 degrees, and then try again.

Auto Water Fill (applicable models only)

1. Grasp a handle groove of the sealed mouth, and then pull up to remove.
2. Grasp both sides of the sealed mouth, and then lift to remove.

3. While slightly twisting the infuser, pull it out of the sealed mouth.

4. Clean the infuser with neutral agents and running water. Rinse and dry well.

5. Reassemble the Auto Water Fill in the reverse order of disassembly.

Fridge shelves

The appearance of the shelves differs by model.

To remove a shelf, fully open the corresponding door. Hold the front of the shelf, and then gently lift up and slide out.
• To reinsert, hold the shelf at an angle so the front is higher than the back, and then insert the top hook into the top shelf notch. Then, lower the shelf and insert the bottom shelf hook into the bottom shelf notch.

CAUTION

• The tempered glass shelves are heavy. Use caution when removing them.

• The shelf must be inserted correctly. Do not insert upside down.

• Glass containers may scratch the surface of glass shelves.

Foldable shelf

To remove, slide up the front of the shelf so that it folds. Then gently lift up and pull out. To reinsert, place the shelf on the angled frame in the main unit, and then, press down to unfold.
CAUTION: After sliding the foldable shelf in and folding it, the front of the shelf can be removed for your convenience. If you use the shelf without removing the front of the shelf, be aware that it can separate from the rear portion. Take care when handling food items near the shelf.

Recommended foldable shelf location

The foldable shelf folds up from the center, giving you more room for storage.

• Insert the shelf in the right side of the fridge. Left side insertion does not allow the shelf to fold completely.

• To fold, push the front area of the shelf inward so that it folds up from the middle.

Vegetable shelf

1. Slide out the left-side vegetable drawer.
2. While supporting the vegetable shelf with one hand, slide it out with the other hand.

Door bins

• To remove the top door bin, hold the front sides of the bin, and then gently lift up to remove.

• To reinsert, insert the door bin slightly above its final location making sure that the back of the bin is against the door. Hold the rear of the door bin with both hands, and then press down so that it fits snugly

CAUTION

• Do not remove a bin that is filled with food. Empty the bin beforehand.

• Use caution when opening the door if the bottom bin contains larger bottles, which may fall over.

• Do not allow children to play with the bins. Sharp corners of the bin may cause injury

Fridge drawers

Vegetable / fruit drawers

Gently lift up the front of the drawer and slide out.

• We recommend that you remove the door bins before removing the drawer. This is to prevent damage to the door bins.

• To reinsert, insert the drawer into the frame rails and then slide inward.

FlexZone™ basket

• To remove, fully open the FlexZone™ drawer. Lift up the FlexZone™ basket, and then pull out with both hands.

• To reinsert, fully open the FlexZone™ drawer. While tilting up the front of the basket, insert the rear of the basket into the rail assembly. Lower the front until the basket is in place.

• If the divider lock does not function, wipe the bars to remove moisture on them.

Freezer baskets

Upper basket

• To remove, fully slide open the freezer drawer. Push the upper basket to the end, and then pull up to remove.

• To reinsert, align the front wheels of the upper basket with the end of the lower basket. Slide the upper basket to the front.

Lower basket

• To remove, first remove the upper basket. Then, tilt up the front of the lower basket to pull out.

• To reinsert, put the basket onto the rail assembly rear side first.

Freezer basket divider

Loosen and remove the screw from the lower side of the divider. Then, pull straight up to remove the divider.

Cleaning

Interior and exterior

Regularly use a dry cloth to remove all foreign substances such as dust or water from the power plug terminals and contact points.

  1. Unplug the power cord.
  2. Use a moistened, soft, lint-free cloth or paper towel to clean the refrigerator’s interior and exterior
  3. When done, use a dry cloth or paper towel to dry well.
  4. Plug in the power cord.

Ice / Water dispenser

CAUTION: When crushed ice is selected, some residual ice chips may collect in the ice chute. To prevent this, remove the residual ice from the chute using a soft, clean cloth.

Rubber seals

If the rubber seals of a door become dirty, the door may not close properly and reducing refrigerator performance and efficiency. Use a mild detergent and damp cloth to clean the rubber seals. Then, dry well with a cloth.

Rear panel

To keep cords and exposed parts of the rear panel free of dirt, vacuum the panel once or twice a year.

Replacement

Water filter

The Filter Reset indicator ( Filter) turns red to let you know it is time to replace the water filter. Before replacing the filter, make sure the water supply line is shut off.

1. Shut off the water supply line.

2. Turn the knob of the filter cartridge counter clockwise 90 degrees (1/4 turn). The filter cartridge unlocks.

3. Pull out to remove the cartridge.

- If the water filter is severely contaminated, the cartridge may not be easy to remove. If that is the case, use force to remove the cartridge.

- To prevent water leaks from the filter opening, pull the cartridge straight out while removing it.

4. Insert a new filter cartridge. Use only Samsung-provided or approved filters.

5. Turn the cartridge knob clockwise to lock into place.

6. Press and hold Filter Reset on the main panel for 3 seconds to reset the life cycle detector. The Filter Reset indicator (Filter ) turns off.

7. When you are done replacing the filter, open the water valve and run water through the dispenser for about 7 minutes. This is to remove impurities and air from the water line.

Reverse osmosis water filtration system

The water pressure of the water supply system to a reverse osmosis water filtration system must be between 35 psi and 120 psi (241 kPa and 827 kPa).

The water pressure of the reverse osmosis water filtration system to the refrigerator’s cold water line must be at least 40 psi (276 kPa). If the water pressure is below these specifications:

• Check if the sediment filter in the reverse osmosis system is blocked. Replace the filter if necessary.

• Refill the water tank in the reverse osmosis system with water.

• If your refrigerator has a water filter, it may further reduce the water pressure when used in conjunction with a reverse osmosis system. Remove the water filter.

Ordering a new filter

To purchase a new water filter, contact a local Samsung service center or visit samsungparts on the web.

LED Lamps

To replace the lamps of the refrigerator, contact a local Samsung service center.

Troubleshooting

General

Temperature

Symptom

Possible causes

Solution

Fridge/freezer does not operate. Fridge/freezer temperature is warm.

• Power cord is not plugged in properly.

• Properly plug in the power cord.

• Temperature control is not set correctly.

• Set the temperature lower.

• Refrigerator is located near a heat source or direct sunlight.

• Keep the refrigerator away from direct sunlight or a heat source.

• Not enough clearance between refrigerator and nearby walls or cabinets.

• Make sure there is a gap of at least 2.5 inches (5 cm) between the refrigerator back and sides and any nearby walls or cabinets.

• Energy Saver mode is activated.

• Deactivate Energy Saver mode.

• The refrigerator is overloaded. Food is blocking the refrigerator vents.

• Do not overload the refrigerator. Do not allow food to block vents.

Fridge/freezer is over-cooling.

• Temperature control is not set correctly.

• Set the temperature higher.

Interior wall is hot• Refrigerator has heat-proof piping in the interior wall.

• To prevent condensation from forming, the refrigerator has heat-proof piping in the front corners. If the ambient temperature rises, this equipment may not work effectively. This is not a system failure.

Odors

Symptom

Possible causes

Solution

Refrigerator has odors.

• Spoiled food.

• Clean the refrigerator and remove any spoiled food.

• Food with strong odors.

• Make sure strong smelling food is wrapped airtight.

Frost

Symptom

Possible causes

Solution

Frost around the vents.

• Food is blocking the vents.

• Make sure no food blocks the refrigerator vents.

Frost on interior walls.

• Door is not closed properly.

• Make sure food does not block the door. Clean the door gasket.

Fruits or vegetables are frozen.

• Fruits or vegetables are stored in the FlexZone™.

• Do not store most kinds of fruit or vegetables in the FlexZone™.

Condensation

Symptom

Possible causes

Solution

Condensation forms on the interior walls.

• If door is left open, moisture enters the refrigerator.

• Remove the moisture and do not leave a door open for extended periods of time.

• Food with high moisture content.

• Make sure food is wrapped airtight.

Water/ice (dispenser models only)

Symptom

Possible causes

Solution

Water flow is weaker than normal.

• Water pressure is too low.

• Make sure the water pressure is between 20 and 120 psi (138 and 827 kPa).

Ice maker makes a buzzing sound.

• The ice maker function is activated, but the water supply to the refrigerator has not been connected.

• Press Ice Maker.

Ice maker does not make ice.

• Ice maker has just been installed.

• You must wait for 12 hours for the refrigerator to make ice.

• Freezer temperature is too high.

• Set the freezer temperature below 0 °F (-18 °C) or -4 °F (-20 °C) in warm ambient air.

• Dispenser panel Lock is activated.

• Deactivate dispenser panel Lock.

• Ice maker is off.

• Turn on the ice maker.

Ice does not dispense.• Ice may jam if the ice dispenser is not used for a long time (approx. 3 weeks).• If you won't be using the refrigerator for a long time, empty the ice bucket and turn off the ice maker.
• Ice bucket is not properly inserted.• Make sure the ice bucket is properly inserted.
• Water line is not connected properly or water supply is not on.

• Check if the water line is installed correctly. Check if the water line stop cock is closed.

Water does not dispense.• Water line is not connected properly or water supply is not on.

• Check if the water line is installed correctly. Check if the water line stop cock is closed

• Dispenser panel Lock is activated.• Deactivate dispenser panel Lock.
• A third-party water filter was installed.

• Use only Samsung-provided or approved filters.

• Unapproved filters may leak and damage the refrigerator.

• Water filter indicator turns on or blinks.• Replace the water filter. After replacing, reset the filter indicator sensor.

Do you hear abnormal sounds from the refrigerator?

These sounds are normal.

  • When starting or ending an operation, the refrigerator may make sounds similar to a car engine ignition. As the operation stabilizes, the sounds will decrease.

  • While the fan is operating, these sounds may occur. When the refrigerator reaches the set temperature, the fan sound will stop.

  • During a defrost cycle, water may drip on the defrost heater, causing sizzling sounds.

  • As the refrigerator cools or freezes, refrigerant gas moves through sealed pipes, causing bubbling sounds.

  • As the refrigerator temperature increases or decreases, plastic parts contract and expand, creating knocking noises. These noises occur during the defrosting cycle or when electronic parts are working.

  • For ice maker models: When the water valve opens to fill the ice maker, buzzing sounds may occur.
  • Due to pressure equalizing when you open and close the refrigerator door, whooshing sounds may occur.

SmartThings

Symptom

Action

Could not find “SmartThings" in the app market.

• The SmartThings app is not available for some tablets, iPads, and smartphones:

- That support [Android] OS 6.0 or higher. (mimimum 2 GB RAM Size)

- That support [iOS] 10.0 or higher/iPhone 6 or higher.

The SmartThings app fails to operate.

• The SmartThings app is available for applicable models only.

• The old Samsung Smart Refrigerator app cannot connect with Samsung Smart Home models.

The SmartThings app is installed but is not connected to my refrigerator.

• You must log into your Samsung account to use the app.

• Make sure that your router is operating normally.

• If you have not connected your refrigerator to the SmartThings App after the app was installed, you must make the connection using the device registration function of the app.

Could not log into the app.

• You must log into your Samsung account to use the app.

• If you don't have a Samsung account, follow the app's onscreen instructions to create one.

An error message appears when I try to register my refrigerator.

• Easy Connection may fail due to the distance from your access point (AP) or electrical interference from the surrounding environment. Wait a moment and try again.

The SmartThings app is successfully connected to my refrigerator but does not run.

• Exit and restart the SmartThings app or disconnect and reconnect the router.

• Unplug the power cord of the refrigerator, and then plug it in again after 1 minute.

Samsung Family Hub

Symptom

Action

Could not find “Samsung Family Hub" in the app market.

• The Samsung Family Hub app is not available for tablets, iPads, and smartphones:

- That support [Android] OS 6.0 or higher. (mimimum 2 GB RAM Size)

- That support [iOS] 10.0 or higher/iPhone 6 or higher.

Could not log into the app.

• You must log into your Samsung account to use the app.

• If you don't have a Samsung account, follow the app's onscreen instructions to create one.

Smart Grid (applicable models only)

Symptom

Action

What Do I Need to use the Energy Management and Smart Grid functions?

To use the Smart Grid (Demand Response) and Energy Management functions on your refrigerator, you need the following:

Devices

• A wireless access point (router)

• A Samsung Energy Management-supported refrigerator

• A smartphone Registration

• Connect your refrigerator to your home Wi-Fi network.

• Register for the EMS service with your electric company. Your electric company must have an EMS (Energy Management System) supporting SEP (Smart Energy profile).

App

• Download the SmartThings app from the Google Play Store, Apple App Store, or Samsung Galaxy Apps.

• Install and run the SmartThings app on your smartphone.

Why isn't the Energy Management function working normally?

• Make sure that your home router is operating normally with a proper connection and proper Internet service.

• Make sure that the refrigerator is connected to the AP (router).

Checkpoints

• Connect your smartphone to the router (AP, Access Point), and then check if you can browse the Internet on the smartphone.

Why isn't the Delay Defrost Capability working normally?

• Make sure that your home router is operating normally with a proper connection and proper Internet service.

LCD

Symptom

Action

Cannot connect to my TV.

• This refrigerator can connect only with the following Samsung Smart TVs J/K/MU6400 series or above launched in 2015~2017; NU7400 series or above launched in 2018; Q60R series or above launched in 2018. Please check the model of your TV before attempting to connect.

• Network connections may suffer temporary interruptions. Turn your TV off, and then try again.

The inner view picture looks bulged out or incomplete.

• The edges of the inner view may look bulged out. The bulging is caused by the convex lens of the camera.

• The inner view may be incomplete due to the blind spots on the left and right corners or be screened depending on the layout of food items. Make sure to place food items in the front center.

The displayed measurement on the Fridge Manager is not correct.

• The displayed conditions may differ from the actual temperature and humidity.



See other models: NZ30R5330RK/AA UN43N5000AFXZC UN75NU8000FXZC WD10F7S7SRP SR342WTC

Samsung RF28R7551SR/AC | File type: PDF | Filename: Samsung RF28R7551SR:AC 28 cu. ft. 4-Door French Door Refrigerator with 21.5” Touch Screen Family Hub™ (Black Stainless Steel).pdf | Size: 36.07 MB | Language: English, French | Other documents: 1 files.

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Samsung RF28R7551SR/AC Questions and Answers


#1 What should I do if the water from the refrigerator’s water dispenser tastes strange?
In case of initial installation
Bad tasting or smelling water can be experienced with the first few liters of water that the refrigerator dispenses.
It is recommended for you to dispense 5~7 liters of water after you initially set the waterline up to flush the system.
It is recommended to clean the ice bucket before using the ice stored in it.
If you do not use ice for 1 or 2 days or if the ice bucket is full, empty all the ice out of the bucket.
In case of filter contamination
If your refrigerator is not brand new, and you are experiencing an odour in the ice or water, replace the filter.
Step 1. Before changing the water filter, turn off the water supply valve.
Step 2. The water filter is located between the crisper drawers. Remove the old one by turning the filter counterclockwise.
Step 3. Insert the new water filter into the filter case and turn clockwise. When you insert the water filter, turn it until the lock symbol is lined up with the indicator line.
Step 4. After installing the new filter, flush the system by dispensing approximately 5~7 liters of water.

#2 How to install the refrigerator water supply line?
To install the refrigerator water supply line, please follow these instructions carefully.
Note: Full installation instructions are included in the user manual for each model and these should be adhered to. Samsung is not responsible for any damage resulting from incorrectly connected appliances.
Connecting to the water supply line
Step 1. First, shut off the main water supply.
Step 2. Locate the nearest cold drinking water line and install the pipe clamp (A) and shut off valve (B).
Step 3. Connect the water line installation kit (C) to the shut-off valve (B).

#3 Why are the side walls of a Samsung refrigerator heating up?
Refrigerators generate heat during the process of making cold air. In order to cool this heat down, heat dissipation pipes are installed on both outer walls of the refrigerator, so when the product is operated, heat is generated on the side walls of the refrigerator.
In addition, to maintain the cool temperature inside the refrigerator, the heat generated when the compressor is operated periodically is dissipated to the front and sides of the refrigerator.
Precautions to help prevent excessive heating of the refrigerator
Gap between the refrigerator and wall
- If your refrigerator feels warmer than it should, it may be the spacing between your refrigerator and its surroundings.
- Ensure that there is a minimum distance of 5cm of space free around the sides and at the back of the unit and then at least 2.5cm space at the top.
Check the surrounding environment of the refrigerator
- Avoid direct sunlight on the refrigerator.
- Do not put any heating appliances around the refrigerator.
- Do not cover the top of the refrigerator.
Cleaning the back of the refrigerator
- We recommend that you clean the back of the refrigerator periodically.
- Carefully unplug the power plug from the wall socket when you clean the back of the refrigerator.
Set the proper refrigerator temperature
- When the ambient temperature is high, please do not set the refrigerator temperature too low. Generally, it is recommended to adjust the refrigeration temperature to 7℃ in the summer.
Do not leave the door for a long time or open it too frequently