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BODUM AUSTRALIA WARRANTY
We are pleased to say that the return rate on BODUM® product is very low; however, should you
need to process a returned BODUM® product under warranty, please follow the simple procedure
below. We have tried to make it as simple as possible for both yourself and the end consumer.
BODUM AUSTRALIA WARRANTY PROCEDURE
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Consumers are entitled to a replacement or refund for a major failure and for compensation for
any other reasonably foreseeable loss or damage. Consumers are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure.
The beneits to BODUM® customers given by the warranty set out below are in addition to other
rights and remedies under a law in relation to the BODUM® product to which the warranty
relates.
To process a faulty BODUM® product you will require a Return Authorisation (RA) number.
Returned items without a RA number are not able to be processed for credit or replacement.
Contact BODUM® on (02) 9692 0582 for a RA number.
Faulty product does not include items which have incurred wear and tear through general home
use, misuse or commercial use. Warranty does not include accidental glass breakages.
Warranty period:
e-BODUM®: 2 year replacement warranty from the date of purchase for electrical appliances
where a defect appears and BODUM® is notiied within 2 years from date of purchase.
Proof of purchase: any claim from the end consumer must be validated with a copy of proof of
purchase; without providing a proof of purchase BODUM® Australia will not be able to process
the claim. Proof of purchase includes original purchase receipt/docket or credit card statement
showing the purchase amount.
Replacement or credit: once claim is validated, if possible please replace the faulty item from
stock on hand. If a customer requires a replacement for an item which you don’t have on hand,
please have the item added to your next order.
Return or work order: to ensure that the return process is as easy as possible for both you and
the end consumer, we don’t do work orders or product repairs.
Once you have received a RA number and sighted the product please safely dispose of the faulty
item. We don’t require the faulty product to be sent back to us. However, if you come across an
unusual fault which you think we need to be aware of please send it back to BODUM® Australia
Head Oice.
BODUM® (Australia) PTY LTD
Suite 39, 2632 Pirrama Rd, Pyrmont NSW 2009
T. +61 2 9692 0582 F. +61 2 9692 0586
oice.austr[email protected]
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